Sainsburys' Nectar card "trust rating"

Verysceptical

I kept getting stopped for rescans after an error by the shop assisitant on an earlier random scan on a scan and shop. I complained to a "manager" who said it was completely random.  When I said this was not possible as I was being selected so many times, he admitted that if a rescan shows something was not scanned, the "trust level" on your card is lowered and you are more likely to be selected for a rescan.  So my Nectar card was saying I was untrustworthy!.  This is surely against data protection rules. The manager offered to change the trust level on my card and took a note of the number. There is nothing on the Nectar site that indicates that your card is programmed with a trust rating. 

KxMx

I had this with Boots.
It didn't matter what I bought, always flagged for a check.  A 3 bottle haircare purchase triggered a "bulk items" check. It was on offer! 
After it happened with a single bottle of alcohol free mouthwash "requires colleague approval" I complained and asked if there was a marker on my account.

I was assured there was no such thing but funny enough it never happened again! 

dinglebert

Its not breaking any data protection rules.

DCFC79

Verysceptical said:

I kept getting stopped for rescans after an error by the shop assisitant on an earlier random scan on a scan and shop. I complained to a "manager" who said it was completely random.  When I said this was not possible as I was being selected so many times, he admitted that if a rescan shows something was not scanned, the "trust level" on your card is lowered and you are more likely to be selected for a rescan.  So my Nectar card was saying I was untrustworthy!.  This is surely against data protection rules. The manager offered to change the trust level on my card and took a note of the number. There is nothing on the Nectar site that indicates that your card is programmed with a trust rating. 

If a "trust rating" exists you wont beaware of it.
As far as I know rescans are random.

What was the error made by a member of staff ?

IvanOpinion

I was once told that if you 'unscan' something then you will usually be checked.  In my non-scientific test on this, on the two shops were I 'unscanned' something my basket was checked.

Spank

IvanOpinion said:

I was once told that if you 'unscan' something then you will usually be checked.  In my non-scientific test on this, on the two shops were I 'unscanned' something my basket was checked.

That's my experience as well.