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Birds Eye
It's not often that I am the recipient of 5* service so I couldn't let this gem go unannounced! I contacted Birds Eye with a general comment (not a complaint!) about their frozen Roast Beef Dinners (which BTW are MUCH better than they sound) which to a shift worker like me are a great bit of scoff. Got this reply back…
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Carole Nash ins
I had a quote off them over the phone,but it was to high,so i tells him i can get it cheaper and he replies"Hold on a min,i will just speak to someone to see if i can better it". This was after i said i can get it cheaper, but the excess is £500 which i do not want an excess that high. He comes back with it £70…
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Next Catologue credit search for requesting
As my missus does a bit of shopping there, I requested a catologue threw mutual points. Never got it but just got a free credit report from Equifax (cheers martin :beer: ) and they`ve done a credit search on me just for requesting the damn thing. i obviously didnt read all the small print properly so be more careful than i…
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Bar Price Tariff incorrect
I stayed in a Holiday Inn Express hotel at the weekend, and the price I was charged for my 275ml bottle of cider was £3, although the tariff beside the bar said £2.80. (Ridiculously expensive at either price, but there was nowhere else to get a drink and I was on my own). I queried this price discrepancy with the barman,…
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British Gas Kitchen Appliance Care
Hi, I have my washer-dryer covered by British Gas' home appliance breakdown contract. It broke down over a month ago and I called them to get it fixed. They sent an engineer out two days later who said it needed a new part. He ordered it and booked an appointment for the following Monday - ok so far. I called BG on that…
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Babycham glasses.
Received two replacement glasses after I emailed them because one arrived broken. Chuffed as it's the first thing I have 'won' for a long, long time and thet ARE cute! Thanks Babycham!
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Amazon
Received 5 Money diets yesterday (stocking fillers)and realised I had been charged £5.00 postage, must have forgotten to click the free postage button. Emailed them and today they kindly refunded it, even though it was obviously my mistake. Well done Amazon I am most grateful!
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tesco.com
Has anyone else had this problem? Frequently, when I order buy one get one free items, they send one and claim the other one is out of stock. So you get charged full price for one, and they don't send you the free one! Coincidentally, they are never both out of stock - they always have enough stock to send and charge you…
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Orchid dialler, great service
I've had an Orchid dialler for about two years and YESTERDAY it appeared to be not functioning properly. A dialler automatically dials out to a pre-set schedule so you get the benefit of free/cheap phone calls. Mine was set up for 18866 during the day and Talktalk in the evenings and weekends. I emailed Orchid and got an…
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Free upgrade from Sixt car rental
I booked online with sixt to pick up a car at Basel airport. It offered me satellite navigation for an extra £0.00 - I thought it's worth a try and clicked it. When I got there, they said that they didn't have the car I wanted with sat nav so they upgraded me for free, in the middle of summer! Obviously that cost me…
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'halifax' Email Scam Warning
Just received an email from 'Halifax' with a link as I "have been selected by our system's Random Security Checking utility" As I am not a customer of the Halifax this is not applicable to me, however be aware, as the link does not take you to the Halifax site but one that is supposed to look like it is!!…
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DONT order from Sport-e.com!
I ordered £100 worth of goods from Sport-e.com and the delivery was due yesterday. My partner waited in all day, didnt even get a shower incase he missed the doorbell, and the order didnt turn up. I phoned the customer services department to ask where are order was and she said the driver had already been and attempted to…
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Toolstation
Lot of great comments on this board about Screwfix so had to comment on the great service I have had from thier competitor https://www.toolstation.com It's mostly when things go wrong that you find the true service level of a company, when I had a few wrong items in a recent order putting it right was painless: 1 -…
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Possibly the best plumber in the world
Hot Water Limited (https://www.hotwaterlimited.co.uk). They specialise in Gledhill boilers in the Berks/Hants/Oxon area (they are based in Reading). Have called them out twice. Both times they have been out same day and both times have refused to charge me as the problems have been user error and took 10 minutes to sort…
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Flavel Leisure cookers (Beko) fantastic customer service!
I bought a Leisure gas cooker last August and had a couple of problems which resulted in the thermostats being replaced under warranty. I've not really used the main oven since this work was carried out in March. The warranty has since expired. Last week I started using the oven in earnest and noticed a problem that wasn't…
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Duellist.com - aaaagh
Have to let off some steam... Last year, i ordered a starter kit for my daughter and it turned up no problem. However, instead of the nice handy carry case which should have been included, there was a massive, heavy canvas bag which my daughter couldn't carry. I emailed duellist who said they were out of stock of the small…
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Hammonds poor service
We signed a contract with Hammonds for fitted furniture in four bedrooms. Initially they agreed to deliver (ofcourse orally) it by end of October although they dragged two rooms it until second week of November. The works that were started on other two rooms weren't completed and left half way. The works that were due to…
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Internet Shopping Overcharged
There seems to have been quite a lot of publicity recently about safe internet shopping, however none of it addresses the situation I have come across twice recently. On two occasion within the past month the retailer has charged my debit card in excess of the amount shown at checkout on thier website. Ok the amounts have…
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Early learning Centre
My daughters baby annabell doll went abit.......... how can i say........... MAD ! She was sucking everything (no i`m not being crude here). A function had obviously got stuck, so i took her back to ELC where i`d bought her from and asked if they had the contact details for Zapf to get her fixed. They said no, but gave me…
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LaptopsDirect.co.uk - Up for an award - I don't think so!
I recently purchased an expensive laptop from Laptops Direct.co.uk. I chose their site because they were nominated for an award by the magazine What Laptop? I paid an extra £15 to get a Saturday delivery, because I work full time. I waited in all day - it didn't arrive. Customer Services don't work weekends so I called…