We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Toolstation
ffym
Posts: 305 Forumite
Lot of great comments on this board about Screwfix so had to comment on the great service I have had from thier competitor https://www.toolstation.com
It's mostly when things go wrong that you find the true service level of a company, when I had a few wrong items in a recent order putting it right was painless:
1 - Freephone call
2 - Answered in less than three rings
3 - Apology and correct item sourced
4 - Dispatched and received next day
5 - In my case " just keep the wrong stuff".
6 - For what I needed cheaper than screwfix!
10 / 10
:T
If all web suppliers were like these two then going to the shops would be a thing of the past.
It's mostly when things go wrong that you find the true service level of a company, when I had a few wrong items in a recent order putting it right was painless:
1 - Freephone call
2 - Answered in less than three rings
3 - Apology and correct item sourced
4 - Dispatched and received next day
5 - In my case " just keep the wrong stuff".
6 - For what I needed cheaper than screwfix!
10 / 10
:T
If all web suppliers were like these two then going to the shops would be a thing of the past.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards