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MSE News: Five holiday booking scams to watch out for as £12 million a year lost to travel fraud
If you're booking your next holiday, watch out for fake deals, clone websites and bogus cancellations, as criminals are using a variety of sophisticated methods to trick holidaymakers out of their money. Read the full story: 'Warning: Five holiday booking scams to watch out for as £12 million a year lost to travel fraud'…
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Planmytour/ Youtravel.com hotel booking issue
Hi, I booked in February a holiday with flights, transfer and 5* AI hotel to Turkey through Planmytour for August. I paid by credit card. Recently, the hotel agent, Youtravel.com seem to be currently insolvent (rolling hotel cancellations up to 5th July). My booked hotel have no knowledge of my booking up to now. On…
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Fast track passport renewal - photo rejected
I applied for a passport renewal at the beginning of February but the application was withdrawn by mistake, an error HM Passport Office have admitted to making. This has now left me with no choice but to pay for a fast track passport. My appointment was today. I took a photo at a booth and on the online application form it…
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Flight Only price vs Flight & Hotel Package price
Hoping somebody in the travel industry can explain this to me as I cant make it make sense :D Looking to book 2 flights to Germany during the Euro tournament on Expedia. The two flights I need are coming to £880(!) given demand is high etc. However, if I book the exact same two flights as an Expedia package along with the…
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Travel Insurance 86+
My Mum is 86. She had a lung cancer removed in November 22. After 6 monthly CT scans since the op she got the “all clear” in December 23 - they just want to do annual checks now. She is doing really well and wants to travel again but was horrified to find how much travel insurance companies charge when cancer is a…
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Passport Renewal
I used the standard online passport renewal service, paid £88.50 on 31 May. Posted old passport and the requested documents 3 June 2024, which they got on the 4 June. I received my new passport on the 13 June and I got the cancelled one and documents back on the 15 June. All in all, fast efficient service. I suspect as the…
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lastminute.com booked the wrong room
I booked a room in an aparthotel next week in France, through lastminute.com, choosing a larger 23sqm room with a kitchenette so that we could cook meals for my wife's dietary requirements. You'll see from the screenshots that lastminute.com refer to the 23sqm room as a 'double room' which matches the wording of the…
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Villa compensation
Any thoughts on quantifying villa compensation? My villa did not have air conditioning or hot water and some rooms were infested with insects. The villa company have asked me how much compensation I want and I’m struggling to find guidance that’s fair to us both.
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Ever used a service to ship your luggage ahead of you?
Have you ever used a company to ship your luggage ahead of you when travelling or relocating? Companies like 'Send My Bag' or 'My Baggage'? I'd like to hear about your experiences if so. Thank you, MSE Laura F
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Any accomodation recommendations for Santa Margherita Ligure please?
Flying into Genoa, plan on getting the train to SML. Need accomodation for 2 adults fairly central for 3-4 days. Any recommendations please? B&B preferred.
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Left mobile phone in my hotel room abroad
Does anyone know of a courier service that will collect a parcel from Albania to deliver back to me in the UK? I discovered that my phone was left in the hotel room and I would rather arrange to have it collected. I'm just a bit baffled by the import/export stuff. On checking DHL, you need as EORI number?
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Villa booking
Have booked a villa in Greece and along with the usual info the owner is asking for our national insurance numbers. Is this legit?
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Phone stolen abroad and LNER
My phone was stolen abroad so I was due to travel to same city Brussels in 6 weeks. I contacted lner to cancel its advance so usually they can’t but they said today “On this occasion I could refund you to an evoucher for a future date. About ten minutes later they said as we had paid to change train once already refund was…
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Travel Insurance
Hi there, Given the current state of affairs with cancelled flights, what is the best way to insure yourself against a cancelled flight impacting on a hotel booking. One that is already paid for. In other words cancelled flight unable to travel money lost. Thanks Richard
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ESTA point of contact
Hi all, I am aware this question has been asked before on other forums. Please can someone help in my specific situation. I am uk citizen travelling to Detroit for business, this is to visit my present company's US office. I am wondering how to give point of contact info to ESTA. I know there is no wrong or right but i…
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Tui won’t allow us to alter/change/amend/postpone our flights. Advice on my rights please
Hi all I am looking for advice on what to do next in a complicated situation. So, we are a family who have booked flights to go to Florida at the end of July. We booked the flights and paid by Credit card about 4 weeks ago. Our intention was to take the flights with Tui and book a villa ourselves on AirBnB. For…
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Cancelled holiday
My boyfriend and I booked a holiday together 6 months ago. The holiday was paid for, we each paid for our own ticket. He broke up with me a week before our holiday. I dont want to miss out and want to take my sister but he wants the money for the holiday. Is this fair? My sister is 16 and does not have a job. I cant go…
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Netherlands Best transport for an adult and child
I've booked an weeks holiday in Holland flying to Schiphol Airport then will transfer to The Hague. By train/tram. Myself and 9yo son will be travelling I intend to only use their public transport trains, trams busses ect.. and travel to places like Rotterdam, Eftling, TikiBad and Beekse Bergen. As well as other places we…
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Accessible hotel Terminal 3 Heathrow
Flying from Terminal 3 at midday 2 ambulatory disabled seniors an adult and 12 year old. Day before Thanksgiving so expect busy. Would prefer not to travel to airport on morning of flight as would mean leaving home at 3am. Need 2 x twin rooms with an easy access to departures at terminal. Is aerotel suitable or is it…
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European breakdown cover
1 week in France - what's the best cover for 13 yr old car please.All advice much appreciated.
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