Compensation for Jet2 error

HolidayFUp1987

Hi,

I’m due to fly out with my wife and three year old son tomorrow morning for a wedding and we have just found out that our hotel was only booked for 7 nights whilst we had booked with jet2 the holiday for 11 nights and had paid the full amount.

The hotel is fully booked and can’t accommodate us and jet2 only gave us two choices for compensation:

1. Stay at a different hotel with the same rating in the same area that is currently next to a building site for an extra £1600

2. Go for 7 nights and take a refund of only £1300 which is the refund for the extra nights we paid and paying for our pre booked seats “out of good will”

With my with who has anxiety issues wants this to be sorted quick and have piece of mind so we’ve accepted choice 2 and got our return flights sorted with jet2, however I feel massively let down and shocked that they haven’t offered much more compensation for what I view and extreme error made on their part by not communicating the length of stay with the hotel.

I was wondering if anyone else has had this experience before and if there is something that I could do to claim more for compensation as I don’t feel like them compensated anything, they have just cut short our holiday, which was totally out of our control and to understand my rights with all this.

Thankyou

eskbanker

It's unlikely that you actually have any rights to further redress, and by (understandably) accepting an offer, it weakens your case if you now wish to renegotiate.

bagand96

First things first go and enjoy the wedding and your holiday.

Sounds a nightmare to find this out so close to departure. Securing the holiday so you could go is the main thing and you say you've agreed to curtailment. The one thing I would do is put in writing to Jet2 ASAP is that whilst you've accepted curtailment and the refund, you do not consider the matter settled and will be raising a complaint after the holiday.

Then have a good read of Jet2holidays T&Cs along with the Package and Linked Travel Rrangements Regulations 2018 to see what they say about changes made by them and cuetailment. You can raise a complaint on your return, and above that you'll have escalation via ABTA if unhappy. But that can all wait.

Nothing beats.....!