Unsure of rights after cancellation

finbar

Hello - my daughter booked an 8 day holiday to France on the holiday pirates website (using loveholiday.com) but the day before she was due to fly, easyJet cancelled the flight and she had to rebook a different flight via easyJet for 2 days later. As such, she lost 2 days of her holiday and therefore had to contact the hotel to let them know she would be arriving 2 days later - loveholidays.com were very little help and she had to do everything herself, and to add insult to injury she had to pay an extra £70 cancellation fee to the hotel (despite losing 2 days). My question is how does she reclaim the money she lost out on? I would assume the airline or travel agents would be responsible and need to refund - any help greatly appreciated.

elsien

On the paperwork does the booking show as the elements being linked or not? Is it a package? 

Hoenir

Was this due to the French ATC dispute? 

finbar

I believe it was booked as a package via loveholidays.com but they advised that my daughter would need to rearrange the flight herself. I assume it was cancelled due to strikes.

Caz3121

does she have an ATOL certificate?

finbar

Is that something that would be given to her when she booked?

TELLIT01

Has she checked to see if her travel insurance will pay out in this situation?

finbar

I shall ask her to check her insurance - however given the changes were out of her control I assumed the travel agent would take responsibility and refund - or am I being naive ?

Hoenir

finbar said:

I shall ask her to check her insurance - however given the changes were out of her control I assumed the travel agent would take responsibility and refund - or am I being naive ?

Why would the travel agent be liable for events totally outside of their control?  

finbar

Well what’s the point of using one? If I buy a new car and it explodes, the manufacturer  who sold me the car would be liable, therefore if I use someone who I’m paying fee too to sort my holiday out and something goes wrong with the service they offer, I assumed they would be liable - but apparently not!

finbar

According to citizens advice the travel agent should be liable - https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/claim-compensation-for-a-holiday/