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Missing service?
Hoping someone can help? DH gave up co car as he has retired, we bought a Nissan Qasquai, relied on a video viewing (first mistake) Little bits not as expected but its nearly 2 years old and done 18k in miles , only has 1 service stamp that the dealership did at 18k. Thinking it should have had one at 9k? They've told us…
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Rejecting a used car - checking that I’ve done everything right so far
On the 9th of July I bought a new car on Halifax car finance. Later that the engine fault light came on. Reported it to the dealer immediately by email and phone. They seemed slow to deal with it, telling me I would need an appointment to bring it in to their garage but not actually giving me an appointment, telling me the…
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Hit and run and insurance
Hi my car was damaged mildly in an unwitnessed hit and run. Have protected ncd. I didn't realise this would be a fault claim and excess being deducted from any repair or total loss. I went through gocompare who provided £250 free excess, but AA say they know nothing about it. Any thoughts? Additionally, what % would this…
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Shell Recharge issues
A few years ago I bought an EV and a Shell Recharge New Motion home charger unit came as part of the deal. For a number of reasons I sold that EV, so didn't use the charger. I now have another EV, but cannot set up scheduled charging because Shell EV say they cannot recognise the serial number of the charger. I've tried to…
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Car Finance Help and Advice
Sorry for the screenshot however, I have arthritis and have sent this email to MSE who advised to post on the forum I hope you can help. In addition my friend contacted a few law firms who have declined to assist on the matter.Thank you in advance
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Valid Rejection on 5 week old car?
Hey all, I bought a car around 5 weeks ago, and whilst I love the car the quality has been very poor. The car was bought on PCP brand new. First off the car was missing some of the spec/trim however I didn’t mind the look so they were great and agreed to fit one of the extra packs as a compliment instead of the extra trim.…
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Car engine cap issue
Hoping someone can help as I’m rather clueless when it comes to cars! I bought a Hyundai Tuscon from motorpoint back in Feb along with purchasing 1 year extra warranty. I took it for a service & MOT last week and was told by the garage that he had to replace the engine cap as there was a Kia cap on the engine. When…
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Informing insurers of repairs, self-paid?
Do you tell your insurers of any bumps/scrapes/repairs which you have paid for yourself and not claimed for. I have recently had a claim/repairs and during the phone call, was asked and said I had also had a minor bump, paid by myself. They still required details, as it builds up a picture of my driving.
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How to tell if my car will be written off?
My car has a valid MOT till next summer and drives perfectly well. However it has a fault which would lead to definite MOT failure next time - a big crack in the windscreen in front of the driver. This windscreen is not replaceable through the usual sources because the car is an import, never having been sold commercially…
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ULEZ charges in error: more than two-thirds of mine are wrong!
Like a good boy, I signed up with TFL for automatic payment. I live outside the expanded ULEZ area and have to enter it (just) for childminding duties. They photograph me in my car and they charge me; simple. But no, my bank account has been plundered and, to date, about two-thirds of my payments have been for cars which…
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AUDI A3 TFSI E
Hi Folks I am thinking of buying a used model - my budget doesn't
stretch far enough to buy a nearly new or a brand new one ! However, I keep on hearing that a lot of owners of this
model experience a lot of issues. What are your thoughts? Is it worth buying? Thank You
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Part exchanging my current car for a car on PCH
Hello I am just wondering if it's possible to part exchange my current car for a car on a PCH contract. My current car has no outstanding finance on it but did take out a loan for it which I am still paying on. Please could you advise? Kind regards Andrew Jones
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Car insurance in the thousands after at fault claim
I had a small accident where I knocked into the back of another car at a slow speed. Their car had a damaged bumper and my car was written off. I am looking at quotes and have been quoted in the £3000s for basic car insurance on a £2000-£3000 low insurance group car. I had business insurance that I paid around £800 for. I…
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DVLA licence renewal refuse to accept my passport photo
I am required to renew over 70 licence. They promote doing this online, but after going through the whole process including giving passport number etc it states its not possible to use online photo as DVLA are unable to confirm my identity online. It gives no reason on why this is the case. I then called their chat line…
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Car insurance - DOC
I've been getting quotes ahead of renewal in 3 wks. One aspect the aggregators are silent on is the issue of DOC cover. I'm spending a lot of time unnecessarily completing proposals only to find out the policy quoted may not be suitable. Any ideas which companies offer DOC as standard?
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Karcher K2 pressure washer
I have been given a K2 pressure washer and understand that as long as I use a low setting and use it from approx two feet away, it will be fine for washing a car. However, I have a small stone chip mark, on the thin edge of my door, which I have painted/dabbed over. Will this still be okay for the pressure washer?
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Renewing Driving License Online - DVLA says they cant confirm my identity
hi! Is anyone having problems renewing their driving license online with a new passport? My passport has just been renewed and when I try to renew my driving license online, I get a massage saying that the DVLA can not confirm my identity and that I will need to apply another way.
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An economical, reliable second car ?
Our car is going to be in the garage getting fixed for several days and we really need to buy a second car to tide us over on such occasions. So recommendations please for a small, reliable, second hand car which would be cheapish re. tax and insurance. Fuel consumption not important as it would not be used very much.…
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Car ins.due for renewal, should I add my learner driver son (prov. licence) as named driver?
I'm guessing it will increase my premium from 400 up to 600 or 700 but I am paying £50 a month to Veygo at the moment for insurance and it will probably be 4/5 months before he does his test. I'm guessing that if I add him when he passes his test that they will charge an admin fee of £50+ just for changing the policy and I…
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stolen / retrieved leased car
car which is leased from Lexus 350 nx has been stolen on 26/03/2025 and retrieved next day .Police found it and called us , car was left in the car park with windows , doors open ,engine running , we brought the car back I drove the car myself no problems was all running fine car wasn't damaged outside whatsoever , only…
Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.
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