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ID Mobile Log-in
Hi Guys Just wondering if anyone on here Logs into there ID account through there desktop computer? I have just joint ID but cannot log-in to Id from my computer everytime i tried putting my email in i then get a start page asking me to create account, So in the end i signed up with the ID App but still can't log-in with…
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Logging o2 Complaints
Hi All, I have been trying now for two months to get an issue with o2 resolved in terms of my account. I have logged a complaint and contacted them on Facebook but been unable to receive a response. Recently I emailed the following email address but again to no avail. Can anyone help with how to log a complaint? Virgin…
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Lebara international calls
Do beware of this-I tried to call the Swedish government passport office (Polisen) today but the call wouldn't go through. I called Lebara who said I can only call personal numbers not business numbers, but the only way to make the call would be to get a PAYG simcard! I put some credit on Skype where it was 3.7p a minute.…
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How to cancel an old SIM
I have 2 mobile phones and 2
sims. I swapped the sim cards around. So Sim 1 (older) is in Phone 2 (newer
and not paid off Galaxy A33). Sim 2 (newer) is in Phone1 (older
and paid off Galaxy A40). Having talked to Tesco mobile
for a long time. It appears that, if I want to scrap Sim1 as I don’t really use
it, I have to pay…
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Overbilled for 6 months from provider, despite multiple livechats promising refund has not turned up
Talk Home is the provider. Last year I signed up for a £3 deal, I know there was issues at the time with people getting misbilled but I have the email saying £3 a month, not £3 for X amount of time. Until October I was billed correct but stupid me didn't check until January at which point I contacted them and was told they…
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Lebara: International Texts
I'm on the 5GB plan - just discovered today that international texts aren't included in the plan. I probably should've spotted that when signing up. Maybe I thought that EU roaming covered it.
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Pixel 5, 4G calling, SIM only deal wanted.
I'm currently on Lebara and since Vodafone's 3G switch off I've suffered from poor quality calls. Lebara don't support 4G calling for my Pixel 5 so I'm looking for a new provider. Spusu only do 4G for iPhone and some Samsungs so they're out. Can anyone tell me if Smarty could be ok for me? 5GB a month is plenty and they…
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Moving to smartphone
Most of what I need is based from PC and landline so I've managed with an old dumbphone PAYG Samsung as my mobile. I only pay about £4/month landline calls mostly using an over-ride number to bypass BT landline, and my mobile is mainly used for PIN numbers! However, more and more services require smartphones, so I was…
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1pmobile/EE network down for some customers
Both myself and my OH are on 1p mobile with data boosts. Today he can't get a signal or do anything, mine is ok. He renewed his boost yesterday & got confirmation it had gone through but his phone is acting like he did not renew. I contacted CS and they said there's an issue affecting a lot of 1p customers and some EE. I…
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Replacement for Samsung A70
Currently a family member has a Samsung A70 but needs to change it. Main focus on new/replacement phone is a great camera and good battery life. Needs to be android. Any suggestions?
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More O2 issues
Due to a bereavement I needed to migrate one of my late wifes telephone numbers on to my new account that O2 stated i needed to open to keep the number, that was duly done on 12th April, they stated it would take 10-12 days for the transfer, on 26th April the number went dead so I knew they were moving the number from one…
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Was a service provided if it hasn't been used?
Under UK consumer law, if I order a new mobile contract, do not activate the SIM, and then return it within 14 days, can the mobile company claim a pro-rata payment for the 14 day cooling off period? Article 105 of EU Directive 2018/1972 (still British law post Brexit if I'm not mistaken) states "Where an end-user has the…
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New EE MVNO launches: Spusu - £19.90 for unlimited 5G data / calls / SMS / 500 EU mins / EU roaming
Austrian mobile network Spusu have launched as an MVNO on the EE network.Their unlimited package looks very competitively priced at £19.90:https://www.spusu.com/spusuunlimitedEsims available. No contract or credit check - it's a recurring monthly bundle.
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THREE advertises plans without VAT - is that even legal?
Hi, I recently got myself a contract with Three for £22 per months, but when the first bill arrived, the charge was £26.40 - apparently the price advertised was without VAT, so the actual price was 20% higher. It is not a business plan, is it even legal in this country to advertise without VAT? There was no small print or…
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Issues with O2 Complaint
Hi All, Not sure if this is the correct forum so happy to move if it's not. I've been having issues with my O2 account for several months. I logged a complaint at complaintreviewservice@o2.com but didn't receive a response. I contacted the O2 Facebook team a week later who advised that they could not find the complaint. I…
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2024 - Keep UK Mobile Number when studying abroad for a year
Hi All, I've done some research on the forum and all questions of this type seem to be very old so I thought I'd ask afresh. I'm moving to South Korea to study for a year, I'm taking my only phone with me and will get a local SIM while I'm out there. I want to keep my UK number for when I return so how can I best do this?…
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Lyca mobile
Does anyone have any experience of Lyca Mobile? We've been a long term EE customer and do get good signal but our contract are now up. I've looked at Sky but they have no 5G coverage where I am so checked out Lyca who appears to use EE A quick check shows EE 5Gb sim at £19 (10Mb) or £22 (100Mb) whereas Lyca is £4. 20Gb…
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IDMobile - Customer Service Abysmal
1. It is not possible to call them and speak to someone, (although strangely when you are moving to them from another provider, and have difficulties online, an individual will call you). 2. Their online process for signing up is dreadful. I don't know who designed and tested their web site but they need to sort it out. It…
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Phone contract for regular trave to Egypt
Hi, Part of my job now requires travel to egypt (once a quarter). Before I have just purchased a local sim for data. I am with Lebara but wonder if enyone knows a (good value) provider that may include Egypt roming to save me purchacing a new sime each time and be able to keep my regular number. (hope that makes sense).…
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PAC code/transferring number issue who is to blame? Anything I can do?
I got my PAC code on 10th April though I didn't use it until the 15th as I got a new contract from another network and waited until it arrived and was activated knowing I had a month to use it, transfer was meant to be on the 18th April, this never happened but I was away at relatives for a week so had no chance to…
