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More O2 issues
Due to a bereavement I needed to migrate one of my late wifes telephone numbers on to my new account that O2 stated i needed to open to keep the number, that was duly done on 12th April, they stated it would take 10-12 days for the transfer, on 26th April the number went dead so I knew they were moving the number from one…
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Was a service provided if it hasn't been used?
Under UK consumer law, if I order a new mobile contract, do not activate the SIM, and then return it within 14 days, can the mobile company claim a pro-rata payment for the 14 day cooling off period? Article 105 of EU Directive 2018/1972 (still British law post Brexit if I'm not mistaken) states "Where an end-user has the…
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New EE MVNO launches: Spusu - £19.90 for unlimited 5G data / calls / SMS / 500 EU mins / EU roaming
Austrian mobile network Spusu have launched as an MVNO on the EE network.Their unlimited package looks very competitively priced at £19.90:https://www.spusu.com/spusuunlimitedEsims available. No contract or credit check - it's a recurring monthly bundle.
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THREE advertises plans without VAT - is that even legal?
Hi, I recently got myself a contract with Three for £22 per months, but when the first bill arrived, the charge was £26.40 - apparently the price advertised was without VAT, so the actual price was 20% higher. It is not a business plan, is it even legal in this country to advertise without VAT? There was no small print or…
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Issues with O2 Complaint
Hi All, Not sure if this is the correct forum so happy to move if it's not. I've been having issues with my O2 account for several months. I logged a complaint at complaintreviewservice@o2.com but didn't receive a response. I contacted the O2 Facebook team a week later who advised that they could not find the complaint. I…
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2024 - Keep UK Mobile Number when studying abroad for a year
Hi All, I've done some research on the forum and all questions of this type seem to be very old so I thought I'd ask afresh. I'm moving to South Korea to study for a year, I'm taking my only phone with me and will get a local SIM while I'm out there. I want to keep my UK number for when I return so how can I best do this?…
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Lyca mobile
Does anyone have any experience of Lyca Mobile? We've been a long term EE customer and do get good signal but our contract are now up. I've looked at Sky but they have no 5G coverage where I am so checked out Lyca who appears to use EE A quick check shows EE 5Gb sim at £19 (10Mb) or £22 (100Mb) whereas Lyca is £4. 20Gb…
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IDMobile - Customer Service Abysmal
1. It is not possible to call them and speak to someone, (although strangely when you are moving to them from another provider, and have difficulties online, an individual will call you). 2. Their online process for signing up is dreadful. I don't know who designed and tested their web site but they need to sort it out. It…
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Phone contract for regular trave to Egypt
Hi, Part of my job now requires travel to egypt (once a quarter). Before I have just purchased a local sim for data. I am with Lebara but wonder if enyone knows a (good value) provider that may include Egypt roming to save me purchacing a new sime each time and be able to keep my regular number. (hope that makes sense).…
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PAC code/transferring number issue who is to blame? Anything I can do?
I got my PAC code on 10th April though I didn't use it until the 15th as I got a new contract from another network and waited until it arrived and was activated knowing I had a month to use it, transfer was meant to be on the 18th April, this never happened but I was away at relatives for a week so had no chance to…
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O2 Switch up - change in terms and conditions
Recently received an email from o2 informing me of a change in their terms and conditions. They state on their email that as their terms are changing, I can cancel my airtime plan within the next 30 days, but continue to pay my device plan, as per the terms already agreed. Upon speaking with their advisors, they tell me…
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how accurate is IMEI tracking?
how accurate is IMEI tracking? And also is there a website that would show me the location of my phone given the IMEI? I tried some but they seem like scams like they try to charge me or ask me to download something. Thanks
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Lebara
After MSE's recommendation and glowing reviews I changed from Vodaphone to Lebara and I am having a nightmare 3 weeks after I bought the package. I still can't access data. I have contacted them 7 times by phone and 3 times on live chat. They are very polite and keep telling me to do the same thing so I have installed the…
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1pmobile website down ?
Is 1pmobile down ? I have tried to access the website http://www.1pmobile.com/login but not getting anywhere. The down detector query also states it's down. Their contact no. is also unobtainable. I hope they haven't been gone bust.
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Asda Mobile terms & conditions .... frequency of top ups.
I might be wrong but I thought I saw mention that an amendment to their T's and C's dictated that subscribers to their PAYG plan at 15p per minute were now required to TOP UP every 180 days rather than just make a chargeable call or text. I have two, long standing but infrequently used, numbers on their PAYG and do make…
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Grandmother travelling to Canada solo - best PAYG SIM card?
Hi everyone, I've purchased a simple dual SIM Motorola phone for my grandmother who will be visiting her sister in Canada. She's not a heavy phone user and keeps an old Nokia 3310 turned off in her glovebox but knows her way around basic tech like a tablet, so this phone will primarily be for emergencies during her trip…
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Port in issues
Hello, I recently switched to Asda Mobile and transferred my number to them. Everything went smoothly until my port-in date arrived. Unfortunately, right after that, I lost all signal and couldn't access 3G/4G, making my phone unusable. Despite numerous calls to Asda Mobile and promises of a fix, after 10 days of no…
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Please help with Lebara/Redmi 10c/Virginmedia home broadband issue
hi there I bought a Redmi 10C phone about a year ago and moved from EE to Lebara a few months ago. As stated above our home internet provider is Virginmedia. My phone has always taken an age to load anything but was just about bearable but since I moved to Lebara it times out virtually every time I try to load anything on…
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RWGmobile Is there any way to check (non bundle) balance over text? Near non existent support
Despite trying both support@rwgonline.com and .wales, as someone else in other threads stated one may yield better results, they only seem to reply when they feel like it. I have only have a support reply once or twice and sent approx 6 or more. It is not even a case of a long delay. It seems they just don't bother…
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Best SIM Card for Backup Internet Connection
Hi all, Interested in your collective knowledge on picking the right SIM card for a backup internet connection. As we are working from home now we are very sensitive to the availability of our broadband and while our provider is pretty good, its a small rural fibre provider and when they occasionally do have issues they…
