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Car Windscreen Nightmare - Avis chasing money after 8 months
We went to South Africa in March. HIred a car from Avis with Insurance. We had an issue where a flying piece of gravel caused a crack on the car windscreen. Avis did nothing about this and 6 months later, in September, decide they will invoice us for the damage. They said Corona Virus had caused delays in picking up on…
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BA Executive Club Household Account
Hi I wonder if anyone can answer the following please? We have a BA Executive Club household account and I know that if you don’t claim a new avios point every 3 years you will lose them but does everyone in the household account need to earn every 3 years or can one person do so to keep the whole account still active?…
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Etihad flight to Australia
I have a flight booked for 15 Nov to Australia through Etihad. I paid with credit card. My understanding from speaking with friends in Australia they are not accepting tourists this year and travel restrictions are in place now. I have been in touch with Etihad and it seems unlikely the flight will be cancelled and refunds…
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Virgin Refund
Has anyone else dealt with Virgin Atlantic for a refund on flight tickets only to find them not honour the full amount?
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Actual exchange rates received on no commision travel card (e.g. Halifax clarity)
I used my card abroad and then checked the actual rates I received on my statement, and compared with the actual market rate on that day as per xe historical charts, and I see a big difference (around 1.5%). Is this because Mastercard are also taking 1.5%?
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Rebooking fee
In August UK Gov instructed against all non-essential overseas travel. So had to change Ryanair flights to next May. Was charged £360 rebooking fee - wrote to Ryanair who refuse to refund. Should i go to small claims court?
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Help - car accident , threatened and scaremongered
Any help is appreciated regarding this, i have been through such distress over the whole process. Hired a car through expedia and took out their extra insurance. On picking up the car, wasnt asked if we had insurance was just given the car and sent on my way. Unfortunatlly an accident occured - there was light rain and out…
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Opodo - How should I prepare my case for compensation
Sorry to through in another case related to flight and Opodo but I would really appreciate some thought on how I can best make my case to seek compensation from Opodo. Situation: - Booking made and paid in early March, due to fly on at 9:25am on 14 March with Lufthansa from MAN to Frankfurt, then to Denver. - On 05 March…
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Easyjet not offering a refund
I have flights booked to and from Amsterdam in December which due to the quarantine I now dont want to take. Easyjet are very generous offering vouchers, BUT they have recently cancelled my return flight and transferred me to a different one a few hours earlier. My original flight 1836 is not flying any more, I am now on…
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I’ve still not received money due to me from a cancelled flight.
I’m at my wits end with Ryanair and Love Holidays. The holiday in April was cancelled, and the money for the hotel was paid back pretty promptly. Love Holidays advised though, that they were waiting for Ryanair to refund them the money for the flights before they could refund me. I filled in the refund form on Ryanair’s…
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Travel up travel agency
Just thought I would warn fellow travellers about travel up I bought flights from London stansted to Dubai unfortunately emirates airlines cancelled the flights so I rung travel up to ask for a full refund travel up want a admin fee £50 I said no what about other flights from London Heathrow got the same dates different…
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FairFX website problems
I now have a new FairFX card, and my wife has a linked card, but there is almost nothing we can do with them on the website. For our own reasons we do not want financial apps on our phones, but the old website allowed us to print detailed statements and transfer funds between the cards. The letter that came with the linked…
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Ryanair “random” Seat allocation
I’m on a flight to Poland which is pretty empty and it’s funny to see that almost everybody is sitting in a middle seat, courtesy of Ryanair’s “random” seat allocation.
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Flight rescheduled - should the airline pay for a hotel?
I have a flight booked for AMS-FRA-BOG. It was supposed to be a short transit in Frankfurt, but now Lufthansa have informed me that they’ve changed the date of the FRA-BOG sector, so I’ll be staying overnight in FRA. I know when airlines change schedules/create delays at the last minute, they’d have to pay for a hotel if…
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FairFx card funds frozen due to FCA action against Wirecard Card Solutions Ltd
Email received today:We have been advised by the Financial Conduct Authority (FCA) that they have temporarily suspended the regulated activities of one of our card issuers – Wirecard Card Solutions Ltd, the UK subsidiary of Wirecard AG. This means that you cannot currently use your FairFX card. As per FCA guidelines, all…
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How best to convert Yen to GBP?
Hi all, Not sure if this is the right place to ask this, but none of the other boards seem to fit... Long story short, my wife has a fairly large amount of (actual, physical) Japanese Yen that we'd like to convert to GBP. What's the best way to do that? Slightly longer version - it used to be a huge pain to transfer money…
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Currency Cards and Non-use charges
Just managed to contact Travalex and cancel my card (Mastercard MultiCurrency) Not travelling for now - not keen to pay a 'hidden' 2 pounds/month non-use fee - have realised that I been doing so for several months. Beware these cards - hard to access the accounts, hard to 'cancel' (not possible on line) and there are these…
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Contacting Ryanair
I booked Ryanair flights to France back in January. I was supposed to fly in August to France but could not go due to the isolation restrictions. I had travel insurance with a 3rd party that stated I was able to claim if there was an FCO warning against all but essential travel (which there was). The insurance company paid…
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Sixt delayed toll costs (16 months later)
When in Portugal in 2019 we had a hire car with Sixt (horrific - will never use them again but thats another story) and got the wee machine for tallying the tolls, and the costs came off our credit card bill the following month. We have just received an email to say there was an error in the system we were not charged for…
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Which card to use abroad
Hi all. I have booked a week in Corfu leaving early September. I normally exchange money before i go, say Asda or Tesco. I'm a bit of a fossil where tech is concerned but people tell me to use a card to purchase drinks or meals etc as opposed to taking money. Will my Halifax debit card be ok or would i need some other card…
