-
FairFx card funds frozen due to FCA action against Wirecard Card Solutions Ltd
Email received today:We have been advised by the Financial Conduct Authority (FCA) that they have temporarily suspended the regulated activities of one of our card issuers – Wirecard Card Solutions Ltd, the UK subsidiary of Wirecard AG. This means that you cannot currently use your FairFX card. As per FCA guidelines, all…
-
How best to convert Yen to GBP?
Hi all, Not sure if this is the right place to ask this, but none of the other boards seem to fit... Long story short, my wife has a fairly large amount of (actual, physical) Japanese Yen that we'd like to convert to GBP. What's the best way to do that? Slightly longer version - it used to be a huge pain to transfer money…
-
Currency Cards and Non-use charges
Just managed to contact Travalex and cancel my card (Mastercard MultiCurrency) Not travelling for now - not keen to pay a 'hidden' 2 pounds/month non-use fee - have realised that I been doing so for several months. Beware these cards - hard to access the accounts, hard to 'cancel' (not possible on line) and there are these…
-
Contacting Ryanair
I booked Ryanair flights to France back in January. I was supposed to fly in August to France but could not go due to the isolation restrictions. I had travel insurance with a 3rd party that stated I was able to claim if there was an FCO warning against all but essential travel (which there was). The insurance company paid…
-
Sixt delayed toll costs (16 months later)
When in Portugal in 2019 we had a hire car with Sixt (horrific - will never use them again but thats another story) and got the wee machine for tallying the tolls, and the costs came off our credit card bill the following month. We have just received an email to say there was an error in the system we were not charged for…
-
Which card to use abroad
Hi all. I have booked a week in Corfu leaving early September. I normally exchange money before i go, say Asda or Tesco. I'm a bit of a fossil where tech is concerned but people tell me to use a card to purchase drinks or meals etc as opposed to taking money. Will my Halifax debit card be ok or would i need some other card…
-
Help me get my refund
Hi I need help to get my refund back from ryainair we booked with love holidays and that was in April 2020 but ryainair are saying they paid it back to love holidays in August and love holidays said they haven’t got it yet what do I do six going into seven months and nothing
-
Ryanair Passenger Tax Refund
I have a no show flight with Ryanair, Are they within their right to charge a £17 admin fee to refund the Tax which they have collected and not paid to HMRC?
-
Car hire and additional charges
I booked an automatic car via a comparison site and paid and received the voucher, on arrival in Spain I presented the voucher, Licence , Passport, DVLA Check etc and then declined the insurance excess, presented the credit card for the holding deposit. Then signed on the small electronic pad and received the paperwork and…
-
Moving easyJet Flights
Hi, just a heads up, from paying the website price to move a flight, easyJet now charge a premium. We are looking to change our easyJet flights from December to March (in the hope that the quarantine controls may be lifted by then). We paid £300 for our December flights. If we were booking NEW flights for March the cost is…
-
Foreign Currency - Mastercard vs TransferWise
I'm a great fan of TransferWise and use my card almost every day, especially when buying on-line in different currencies. I was discussing the two options with a friend and he tells me that he gets a better deal just using his "ordinary" Mastercard debit card. Is this actually the case? I don't know what extra charges, if…
-
Scheduled change
Easyjet have made a scheduled change that makes the flight out 4h55m later than when we book but has same flight number. On the return flight the flight is now 3h later but has a new flight number. Easyjet are refusing to give a refund but will offer a flight voucher. I don't want the flight voucher, am I entitled to a…
-
Flight Schedules
Is there any easy way/website to find out which days airports offer direct flights to which destinations? For example can I find out if Heathrow goes direct to Las Vegas on Mondays, Wednesdays and Fridays. Manchester direct to Vegas is Thursday and Saturday etc??
-
Italian traffic Penalty Fee via Debt Collector
I have received a notification for an italian traffic penalty fee via a debt collector 3.5 years after the date of the offence. The debt collector has provided the original penalty notification letter which is dated nearly 2.5 years ago but it never reached me eventhough it has my address (i have no proof that they…
-
EasyJet Newcastle flight cancelled
easyJet have cancelled the Newcastle flights and closing the Newcastle base, I have flights booked for next summer but easyJet say the 2021 flight may start again next year,it appears to me it is a way to hold back refunds, is anything I can do about this. Below is easyJet response.
-
Virgin Partial refund
After waiting over 90 days I finally got a partial refund from virgin I know a lot of people are waiting longer and I feel your pain, My problem is that Virgin have paid over £500 less as a refund than I actually paid I have been trying to talk to a person via phone e-mail and text with absolutely no response the refund…
-
Dispute rental charge or cut my losses
Hi MSE, Hoping to get some peoples two cents on the situation. Is it worth disputing or challenging directly with the 'main office'/through their dispute systems, or should I just accept my losses and move on. Hired a van for a quick, but big flat move. Unfortunately, without known impact or negligence on my part, and not…
-
Entitled to a refund
hi, so we booked America at the start of the year and booked flights separately. Our return flight has been booked with west jet. Obviously our other flights have been cancelled (we were supposed to be in America for two weeks now) how ever our return flight with west jet we are having issues with. We received an email…
-
Contact Easyjet to change flight
We want to change our flights from this October to next October (2021) but these flights aren't released yet. The only option currently I can see is to change. We would be quite happy to have credit note till they release the next flights, but can't find a way of speaking to anyone. I've tried 'send us a message' but…
-
Ryanair Cash Refund
Having had a Ryanair flight to Alicante cancelled back in late May, my friends and I are still waiting for our Cash refund. I am in the process of logging a complaint with the DfT and I have contacted Ryanair once again in the last few days Surely a 12+week wait is long enough to sort out a refund? Can anyone with a…
