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Credits for flights with Air NZ
We are writing to check an issue which has arisen over the purchase and transfer of air tickets with STA travel and Air New Zealand. We would like to know who we can go to see what if any rights we have.In January 2020 we brought two return flights London Heathrow to Auckland New Zealand with STA Travel, departing at the…
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DO I NEED A PASSPORT
Hello I haven't had a passport for many years but have been invited on a weekend in Belfast. If I go would be flying from Liverpool. Would I need a passport for this or would photo driving licence be ok for id. If I do need passport then I won't go Thanks
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Debit Card
I have an HSBC Euro account but they do not have debit cards. Is it possible to be able to transfer Euro from this account to another debit card?
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Wireless headphones on flights
Hi All What is the current policy regarding wireless headphones onboard planes? I have a flight booked with WizzAir and want to use wireless headphones but cannot find a specific policy. The WizzAir Chatbot is as much use as a motorcycle ashtray, and I refuse to pay a premium rate phoneline to clarify. Does anyone have any…
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£ to euro
Looking to exchange for july holiday - should I buy now for around 1.18 exchange rate or anything likely to change to better this rate?
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Flying to the US and Covid
My wife, daughter and I are due to fly to New York on the 6th July. Today the three of us have tested positive after avoiding it for 2 years (my daughters a student nurse and avoided it while on placements and catches it while at home!). I understand that ordinarily you can get a test the day before you fly and use that…
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How do I find out if I'm flying SmartLynx instead of easyJet in advance?
Flying to Slovenia in June with easyJet and got a message flash up when I booked the flight saying that easyJet will allocate a small number of flights out of Gatwick to their partner "SmartLynx". I bought the flight anyway and decided to look into it later on. Well, I've had a look this afternoon and am cursing. It's an…
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Antalaya Currency?
Hi can anyone recommend the best currency to buy local items in Antalaya, I've had people saying UK pounds, Euros, US Dollars and Turkish Lira, please advise which will give me best bang for buck?
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BA Voucher not recognised?
Hi all, I received an e voucher to rebook a flight, and while trying to use it as part of my booking, the form is saying my details are incorrect? I have triple checked, and everything is spot on, however on trying to contact BA to solve the issue, the phone lines are all straight to voicemail! Has anyone had any success…
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Easyjet new policy on cabin baggage???
Friends reported to me that they were getting on a flight to Bodrum yesterday morning from Luton, when an Easyjet rep made customers at the boarding gate pay £25 to put their cabin baggage into the hold, citing a new policy that hand baggage with wheels is no longer allowed in the cabin! He said this information was on the…
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BA cancelled flights - refund issues
Hi all - I booked flights with BA to and from Dusseldorf in July. They emailed me at the weekend to tell me the return leg had been cancelled but they could put me on the earlier flight that day. Unfortunately, we can't travel on that flight as there is no way of getting to the airport in time for it. I went on the app to…
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Advice please re a Virgin Package holiday claim
Sorry, this is a bit long! Booked a once in a lifetime trip to Orlando Disney through Virgin Holidays. Flights, one week on-site at a Disney resort, one week off-site with car rental. Flights were via Atlanta both ways. 2 outbound were on Delta, inbound Orlando to Atlanta was Delta & Atlanta to Heathrow was Virgin. 20…
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price per person for two flights is dearer than for one person
I am trying to book two business class flights to New Zealand next year. The prices per person I am receiving are cheaper when I enter "one" passenger than "two". Why is this, and can I do anything about it?
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Easyjet require FFP2 masks to fly to Italy
I fly 0620 Tuesday and just had a text from Easyjet saying I need a FFP2 mask to fly and that surgical or cloth masks are not acceptable. V poor giving short notice on a bank holiday weekend. Been to Tesco pharmacy and coop and neither have them, Tesco even said they had no idea where I'd get one, probably have to spend a…
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flights cancelled
BA contacted me 6 days before our 6pm Saturday flights to cancel. They offered a new flight at 7 am that day or one arriving at 9.40pm on the Sunday night. As the kids had school on Monday and 7am wasnt logistically possible we accepted the next nearest flight of 9.40 pm on Friday . We will have to get taxis home as public…
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Holiday flight nightmare
We have booked to go to Disney in Florida with flights via Trip.com We booked Manchester - London - Orlando. Trip have sent an email with a week to go saying BA have cancelled the Manchester - Heathrow flight. BA wont deal with us as through an agent. Trip are saying there is nothing they can do other than refund us We are…
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Using a non-ABTA licensed travel company
Hi, hope this is the right board for this question. We’re looking to book a short touring holiday in Iceland in a few weeks time. We’d usually arrange these things DIY however Iceland being a country we know less about I’d prefer to book a package with an operator. There are a number of apparently fairly reputable…
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Speeding fine admin charge!
Long story short, I got a speeding fine last year in Germany, whilst renting a car through Sixt. They emailed me 2 attachments one was the speeding fine thr other looked like the T&C's where I agreed to pay the speeding fine. I paid the speeding fine immediately. A few months later I recieved another email saying I hadn't…
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£s to Mexican Pesos
Hi all, I'm going to a wedding in Mexico in 2 weeks time and want advice on the best way to carry/convert money. Part of the trip is a tour around central Mexico stopping off at places where (the groom tells me) I'll need cash. The groom has also told me that we will get the best rate at the airport in Mexico City. Can…
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Aeroflot voucher - how can I get my money back?
Hi all, I was due to take a trip to Russia in 2020. Of course, because of covid I accepted a voucher from Aeroflot & it was valid for three years. Now, because of the situation out there, there's absolutely no chance I will be able to spend it. It's for just over £500, as the trip included multiple flights. What are my…
