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Flight cancelled - extraordinary circumstances
Was waiting to board easyJet flight to Lisbon from Bristol, 10 minutes before boarding they cancelled it, stating extraordinary circumstances and an IT failure that has grounded 2000 flights. What are my rights? We also have airport parking and an Airbnb. Will they also refund the return flight? In the T and Cs it says…
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Travelling to Spain. Which of these cards I have are best to use and for what purpose?
Hi I am travelling to the Balearic Islands in the next few weeks and I am wondering what options are best for me to use when it comes to 1) paying my accomodation bill when I arrive and 2) general spending. I have the following: - NatWest Standard Debit Card (MasterCard) - NatWest Credit Card (I think it's a reward card) -…
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Cancelled Ryanair flight
Ryanair have cancelled our flights to Lanzarote in October this year and have booked us on one nearly seven hours earlier at the same airport (Manchester). This flight is really unsuitable and whilst the return flight is only one hour earlier it is not ideal. They will not let me cancel or change our flights without paying…
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Airline won't honour prices it guaranteed
Hi, I paid £42 to KLM to hold some really good prices on some flights. They sent an email to say they were holding the flights for 3 days and that the prices were guaranteed. I then paid for the flights a couple of days later and had an email to say they were confirmed. But the link with the confirmation doesn't work.…
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Holiday Insurance Duration
Advice from this site, sensibly, is that you should take out holiday insurance from the moment you book your holiday, in order to cover all sorts of things before you go. However any quotes I put together for sites I try, allow you to only specify the exact holiday duration for your insurance cover. Naturally, if you…
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Exchanging HK dollar to Sterling
Asking for a friend. She has about HKD$ 10,000 and wants to convert to GBP. Where is the best place to exchange it on the high street or online? Thanks.
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Easyjet onboard luggage query
Hi, we're flying Edinburgh to Nice next week. Normally take hand luggage/overhead storage but they've now changed size to only 45cmx30x20 (ie the size of a small backpack) & needs to fit under seat in front. It's doable, just need to wash stuff when there, however I've got a soft holdall which I'd prefer over a backpack,…
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BA paid refund to someone else's account and refuse to sort it out
I was due to fly to Spain in September 2020 with BA and, due to covid, both flights were cancelled. At the time they issued vouchers but on 1 April 2022 e-mailed to say that due to issues with the vouchers, they were not going to refund the money and Avios points and they would let me know when the refund was made. I…
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Easyjet have released flights up to 8th May 2023
Easyjet have released flights up to 8th May 2023 Previously they had only released up to Feb 23 (Easyjet Holiday packages are released earlier) They have now released up to 8th May 2023 so Easter 23 flights are now out They should release more Summer 23 flights soon
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Car hire and excess insurance advice please?
Hello, we usually get car hire and pay for the added excess insurance with the car hire company. This year the cost of the hire itself is really expensive so I was thinking of getting a standalone policy. I noticed when searching for car hire via a comparison site that they seem to add on their own insurance, so by buying…
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Malagacar pricing policy query
Going to Malaga in July and booked a hire car with Malagacar for 14 nights for just over 1000 euros (Eye-watering I know, but essential as we're staying up in the mountains about an hour from the airport). Their prices for the same car have gone up another 400 euros since we booked so I was wondering if anyone knows if…
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Heathrow terminal transfer
Hi I'm looking for some advice regarding transferring terminals at Heathrow, my flight has been brought forward and now I have 1 hour 45 minutes to get from terminal 5 to terminal 3, is this doable? I'll be arriving at heathrow (T5) from Newcastle with British airways and departing from T3 with American Airlines and I'm…
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Euros from ATM in Portugal or take cash?
Sorry this maybe an old chestnut. I need to obtain 800euros cash to pay for the next holiday rental in Spain in June. I will be in Portugal this month and have the usual Halifax Clarity, Starling and a Santander current account with debit card. What will be the most cost effect way of obtaining the cash, should i just get…
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No food/drink on TUI flights
I am certainly not an alcoholic but when I go on holiday I like to have a couple of drinks on the plane to start my holiday off on the right foot. TUI are saying that because of staff shortages, they will not be doing food or drink on my flight. I can bring my own food/soft drink but NO alcohol. If I take a couple of vodka…
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ultra cheap looking trans atlantic flights
Hi I have gone a website offering ridiculously cheap London to Newark direct flights. Is anyone aware of scams connected to sights such as thetravelbookings.co.uk? if they are genuine how can such companies offer these prices. I have to leave in a few days to go to the states. Thanks in advance Dan
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Sainsbury's "Travel Money Card": anyone had one, would recommend it?
Whilst shopping in Sainsbury's yesterday I picked up a Sainsbury's Bank 'Travel Money Card' -- described as "the safe and secure way to carry your holiday money". It's now 4 years since we last holidayed abroad but are due to do so in mid June. Unfortunately, because of the passage of time I've forgotten everything I knew…
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EasyJet changing a one way flight into a two way flight
BA has recently cancelled my flight a few times but I have managed to change to one of their other flights for the outbound. However, I am worried that I will not get back to the UK so have booked another return flight only which is now quite expensive with EasyJet also. If it looks as if the BA is going ahead I will…
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Car Hire near Gatwick
Hi, anyone recommend a company who I could hire a small cheap car at or near Gatwick airport. Thanks.
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Credits for flights with Air NZ
We are writing to check an issue which has arisen over the purchase and transfer of air tickets with STA travel and Air New Zealand. We would like to know who we can go to see what if any rights we have.In January 2020 we brought two return flights London Heathrow to Auckland New Zealand with STA Travel, departing at the…
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DO I NEED A PASSPORT
Hello I haven't had a passport for many years but have been invited on a weekend in Belfast. If I go would be flying from Liverpool. Would I need a passport for this or would photo driving licence be ok for id. If I do need passport then I won't go Thanks
