Miscounted currency at Sainburys - Anything I can do?

BTW97

Hello all! new here, but I wondered you can lend a brain cell or two to help me out

I switched out quite a few USD for £, and ended up with £100 too little. 

 It was a large sum of money ($1500+) and a lot of cash to count, and I thought the guy did very well but yet after counting about 16 times, and letting a banker count it the next day, still £100 exactly too little.

So far absolutely no way of proving anything apparently .  The chap at the bank maintained that the tills were balanced at the end of the day, but he also said that are balances are done manually (??) 

So net result is that they can see exactly how many USD I gave them, but they can't seem to be able to tell me exactly how many £ they gave me other than quoting the receipt? Seems a bit weird unless I'm misunderstanding!

I was promised a call by the manager, but no call came, still waiting.

Obviously, losing £100 is a kick in the teeth currently.  I'm quite rational and completely understand the dilemma (that I could have just removed £100 and walked in and demanded more) but I could not be more sure, nor more truthful of the fact that I walked away with £100 less.

A) is it true that the tills are manually balanced?
and is there anything I can do, or is just what it is and I have to move on and forget about it?

Thanks a lot everyone, in need of help!.

onashoestring

When did you notice the shortfall ? Was this after you left the counter ?  The onus was on you to check at the time you collected the money . 

If you suspect that the employee is dishonest and has taken the money itylikely that there is CCTV at the kiosk - you could raise a complaint and ask that is checked to see if it shows anything that will help prove your case .

BTW97

Thanks for the reply!

It was next day (9 hours later) - I took it to the post office who opened the still sealed plastic bag to count the money, and there was £100 less than the receipt. 

So yes, the onus is on me although I cannot physically count the money at the time due to the security screens - so you're limited to watching someone else do it, then hand over a sealed bag if you see what I mean   

I should have counted it instantly, in front the chap, but after watching him do it so thoroughly it seemed overkill.  Thanks to being young and naive!

That's a good shout.👍

eDicky

BTW97 said:

It was next day (9 hours later) - I took it to the post office who opened the still sealed plastic bag to count the money, and there was £100 less than the receipt.

So suspicion also falls on the PO teller, to whom you handed a sealed bag so it was obvious you hadn't counted it. If you see what I mean...

Either way it's your mistake anyway, consider it a lesson in awareness that's relatively cheap at the price.

onashoestring

Under GDPR - You have a right  to request CCTV footage in which you are the focus of the footage or where you are clearly identifiable. 

So you have a right to request this , if they have CCTV.

It may or may not prove anything - however a request may focus attention of management and a thorough  investigation of what happened.

NoodleDoodleMan

eDicky said:

BTW97 said:

It was next day (9 hours later) - I took it to the post office who opened the still sealed plastic bag to count the money, and there was £100 less than the receipt.

So suspicion also falls on the PO teller, to whom you handed a sealed bag so it was obvious you hadn't counted it. If you see what I mean...

Either way it's your mistake anyway, consider it a lesson in awareness that's relatively cheap at the price.

I'm not clear on how the PO staff come under suspicion - if he received a sealed bag and the contents was counted in the presence of the OP ?

Maybe I've missed something ?

eskbanker

NoodleDoodleMan said:

eDicky said:

BTW97 said:

It was next day (9 hours later) - I took it to the post office who opened the still sealed plastic bag to count the money, and there was £100 less than the receipt.

So suspicion also falls on the PO teller, to whom you handed a sealed bag so it was obvious you hadn't counted it. If you see what I mean...

Either way it's your mistake anyway, consider it a lesson in awareness that's relatively cheap at the price.

I'm not clear on how the PO staff come under suspicion - if he received a sealed bag and the contents was counted in the presence of the OP ?

Maybe I've missed something ?

The money would have been counted in front of OP both going into and then back out of the sealed bag, so any discrepancy could have occurred at either time....

TELLIT01

What is the conversion rate stated on the receipt?  Is there any chance there could be confusion and you are reading the wrong figure.  From what I can see online you should have received about £1200 for $1500.

eDicky

NoodleDoodleMan said:

eDicky said:

BTW97 said:

It was next day (9 hours later) - I took it to the post office who opened the still sealed plastic bag to count the money, and there was £100 less than the receipt.

So suspicion also falls on the PO teller, to whom you handed a sealed bag so it was obvious you hadn't counted it. If you see what I mean...

Either way it's your mistake anyway, consider it a lesson in awareness that's relatively cheap at the price.

I'm not clear on how the PO staff come under suspicion - if he received a sealed bag and the contents was counted in the presence of the OP ?

Maybe I've missed something ?

Well first of all, in my experience, those whose job involves handling and counting cash all day very rarely, if ever, make an accidental mistake. So when £100 disappears in this way I tend to use the word 'suspicion'.

The OP watched the Sainsbury teller count the money 'so thoroughly' before sealing it in the bag that he was confident enough of its contents to hand that bag over to the PO teller unopened and without counting it, and the latter fact would be obvious to the PO teller.

So if the OP, being so confident, did not as closely watch the count as he did the day before, and the teller noticed his distraction and took the opportunity to put £100 aside for himself, who could point the finger at him for the deficit? Or even suspect - the OP appears not to have even considered the possibility.

In my view, to put it somewhat indelicately, one of the two tellers has nicked the £100. Unless the OP comes back with some reason why it's unlikely, my bet would be on the PO teller having succumbed to the temptation.

NoodleDoodleMan

"In my view, to put it somewhat indelicately, one of the two tellers has nicked the £100. Unless the OP comes back with some reason why it's unlikely, my bet would be on the PO teller having succumbed to the temptation."

The OP can't be sure that the sealed bag contained the amount on the receipt as handed over at Sainsbury's - that's why I'm dubious about pointing the finger at the PO teller.

photome

The onus was on you to count the money before leaving the store , I doubt understand why a security screen prevented you doing that…you could also have watched the teller count the money in front of you