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Missed connecting flight due to late flight.
Hi, I did read through the posts on the website but couldn’t find anything specific to this. I flew with BA from Nice to Glasgow via Heathrow. Because our Nice to Heathrow flight was late they wouldn’t let us on out now delayed Heathrow to Glasgow flight. We were put up in a hotel overnight to catch the early plane the…
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Flight booking cancellation because of MCT - MInimum Changeover Time, without any notification to me
Travel Agent - Southall Travel Airline - British Airways Travel dates - 19 August 2022 - return on 10 September 2022 Travel from - Manchester > LHR -> Bangalore,INDIA and return Bangalore,INDIA -> LHR -> Manchester Traveled with - Family with two girls(9 years old and 7 years old) Travel from the UK to INDIA was all good…
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Advice needed on how to get payment
Hi, I am at a loss what to do. 10 years ago we were delayed coming back from Jamaica, we put a claim in which was refused as it was act of god, we reclaimed and were given s different excuse, we complained to financial ombudsman who awarded in our favour, we received a letter from the travel company to say the compensation…
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Exceptional circumstances
I took EasyJet to court for compensation over a flight cancellation from Faro on 16th June 2021. The cancellation was caused by " Exceptional circumstances " due to Covid according to the Airline. I initially wrote direct to EasyJet and then to Aviation ADR who found in favour of the Airline. Not satisfied with this…
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BA Missed Connecting Flight due to not being able to leave the plane....?
Hi all, We had a flight from San Diego to Aberdeen which arrived 16 minutes late in Heathrow T5 however they wouldn't let us off the plan for around 45 minutes as BA didn't have bus drivers available. We advised the cabin crew that we had a connecting flight to Aberdeen and needed to get off as soon as possible to catch it…
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Any help on this please Easy jet refused compensation due to alleged group of disruptive customers
Hi everyone, I got this from Easy Jet, I ended up paying quick time for a new flight (as mine got cancelled) this was first thing in the morning at 06:00 next day as I was not going to waste time on the APP and the notification of cancellation without any reason came through at midnight (finally) by email, my original…
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TUI compensation due to delay with previous flight
Hi, Had a flight delayed by over 5 hours which was due to the turnaround flight being delayed in Gatwick due to bad weather. This was a flight going from Gatwick to Cancun, with my flight using the same plane from Cancun to Gatwick. As far as I was aware due to the bad weather not causing issues with my flight itself I…
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Early arrival refund - Yes !
My KLM flight from Budapest was cancelled within 24 hours of departure. My rebooked flight resulted in arriving home six hours earlier, so we missed the last day of a five day trip KLM refunded me in a voucher (my choice) very quickly and £50 more than the ticket cost. So yes you can claim for early arrival too.
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A Ryanair palava.
I am certain many of you will have seen the below image before. It would appear it is a common Ryanair practice to scupper and frustrate any compensation claims from the get-go. The story is thus. I was due to fly from Leeds Bradford to Malaga. I got to the airport two and a half hours prior to departure. No sooner had I…
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Emirates deny compensation or refund for delayed connecting flight
Hello. I'm at a bit of a loss here. In September, I was due to fly from Pune, India to London Gatwick on Emirates. There were three legs to the flight, the first from Pune to Ahmedabad, with Spicejet, then Ahmedabad to Dubai, and finally Dubai to Gatwick. The whole journey was booked through Emirates, and Spicejet were a…
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Reykjavik Airport Flights Cancelled
Hello, hopefully someone can advise me here in respect of the above. As some of you may know Reykjavík Airport was closed on Monday due to the weather and road closures around the airport. We were due to fly home (London Luton) with Wizz Air and had an email around 3 hours prior to the flight time saying flight was…
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Flights changed to day BEFORE scheduled flight!
Hi, does anyone know the procedure for complaints/ compensation for when an airline reschedules the flight for the day BEFORE we were due to fly with only 4 days notice? We had booked 2 weeks in switzerland (wed 23rd - wed 7th) but on the Friday before we were due to fly, SwissAir sent an email with a new flight itinerary…
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Wits end with WizzAir - haven't paid when they said they would & no response to emails
Evening money saving experts, I've never posted on a forum before, but I'm at a point of utter frustration with WizzAir and have no idea how to exercise my rights. It took them 3 months and a complaint through the ADR for them to recognise that they needed to pay 960EUR compensation for a cancelled flight. This only…
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Cancelled holiday
Tui cancelled my holiday to Mallorca in June this year, so assuming i was due compensation filled the claim form online waited for a reply and eventually got an email saying a case was open and should wait 56 days, well i'm still waiting. It seems impossible to speak to anyone apart from the sales team its so frustrating…
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TAP Portugal - changed our departure flight with no notice?
Hi - just looking for general tips on how to deal with this. Time is a bit of the essence here as it's Christmas flights! My girlfriend is from Madrid and we are going to her family for Christmas. We booked the flights a long time ago due to getting a deal with TAP, Dublin-Lisbon-Madrid, departing next Thursday 22nd…
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A cancelation that took off in the end!
I received an email from the airline saying that my flight was cancelled 4 days before it was due to depart. They claim that this was due to "Finnair, among other airlines, under the threat of legal action from Heathrow Airport Holdings in London, was required to limit the number of customers departing from Heathrow…
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Flight delay with a connection in Switzerland
Hi, My wife and I recently travelled on a flight from London to Phuket with a connection in Zurich. The flights were booked together on the same ticket, with the first flight (LHR - ZRH) operated by Swiss and the second flight (ZRH - HKT) operated via Edelweiss Air. The second flight was delayed (the plane we were due to…
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Ryanair now liable for compensation for flights disrupted by strike action in 2018
I just happened to catch this on the CAA news site: https://www.caa.co.uk/news/update-on-ryanair-enforcement-action/ The good news is that you can now claim compensation for disruption to Ryanair flights that resulted from pilot strikes in 2018. Ryanair has dropped their appeal. I can't imagine that many people who were…
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EasyJet Compensation - Checked in but did not fly
Hi all, Trying to help someone out with an EU261 claim.The situation is a little niche perhaps and I can't find a definitive answer online. She was flying EasyJet Lanzarote to Edinburgh. She checked in online and went to the airport. At the airport, the flight delay kept going up and the outbound flight hadn't left…
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Who is responsible for refund and who can help
I booked flights with eDreams for an Iberia flight from Seville which was subsequently cancelled. We were not able to fly back until the following day and had to fly with Vueling as no Iberia flights earlier. We contacted both eDreams and Iberia and have received different advice about which company is responsible for…
