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Ryanair have said due a refund but won’t send it
My partner and I went on holiday in August and had a 3.5 hour delay. When we contact Ryanair they said yes we are due a refund of £650. I booked the holiday on my credit card but when we filled in the compensation form my partner put his bank details in for the money to go to. They have said they have sent it but we…
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Cancellation not covered by insurers
I must confess that this has rather surprised me. Had a trip booked to Venice - flights with Ryanair and hotel booked independently. Insurance taken out with Holiday Extras underwritten by the Davies Group. Due to an air traffic controllers strike, the flight was cancelled by Ryanair the day before we were due to fly .…
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Lastminute cancelled flight without looking into rebooking and not compensating for increase
Hi First of all, sorry about the novel We booked flights in June 2022 for me and my wife and our kids to travel to New Zealand in March 2023 to see my wife’s family. These were booked through Lastminute, travelling Swiss air out, and Lufthansa back. We got an email from Singapore Airlines on 19/12/2022 (guess they’re a…
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Easyjet Dropped Route - Glasgow to Venice
Hi This is not just a cancelled flight question, but a cancelled route. On the 8th January I booked a flight and hotel package via Expedia from Glasgow to Venice. On the 18th January I received an email from Easyjet saying that outbound and inbound flights have been cancelled and I can get a refund or book different…
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UK-261 Claim Qatar Airways
Hi All, My UK261 claim recently was rejected by Qatar Airways for a flight from Heathrow to India where due to delays at Heathrow, I missed connecting flight at Doha but was accommodated on next flight (no other assistance provided) resulting in me reaching more than 8 hours late in final destination. QA has cited…
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Dealing with Luftansa
Hi all, I contacted Lufthansa last June (via resolver) as we had a 6+ hour delay, and were due compensation. I have never had issues with getting compensation with other airlines before (using resolver) but of course Lufthansa are being difficult. The flight was from Toronto to Geneva (with a stopover in Madrid), the…
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Should I take Ryanair to small claims court?
Hi, Myself and 3 others (living in UK) were due to travel from Mykonos to Budapest on FR1911 with Ryanair on 17/09/2022 The flight ended up becoming an overnight delay with no official reason provided. During the day, they tried to board us twice. The first time it seemed like there was no plane and the second time there…
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Air Europa delay
Hi, I wondered if anyone could help clarify if I have a case against Air Europa. This summer was travelled with them from London Gatwick toTunis via Madrid. The outgoing journey was fine and the return to Madrid was also okay. The delay happened with the Madrid Gatwick leg of the journey. We were meant to leave at 7:35am…
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TUI - Manchester airport closed for 2 hours - flight delayed by 24 hours
We were scheduled to fly with TUI from La Palma to Manchester on 19th January. We arrived at the airport and went through security to the departure area. We were then told the flight would be delayed because of snow at Manchester airport. We looked online and saw that the airport had been closed for just over two hours,…
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Jet2 Compensation Claim - Online Form or Letter?
Last weekend we were delayed eight and a half hours when a part needed replacing on our plane, so I am looking to make a claim. Is it better to use their online form or send a letter? I know we may well get their standard knock back initially (which I wont accept), but wondering the best way to start the process please…
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Airport change
We flew back from florida to Manchester airport then were told we were going to London because of snow in Manchester waited 2 hours on plane to be told it's past the crew time to work so we have to get of and get buses back to Manchester 2 hours later buses arrived then arrived back Manchester at 5pm after landing in…
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Cancelled Flights and More!
Dear All, I am dearly asking for help and advice on what to do with the following flight cancellations. Our initial plan was to fly to Porto and back from Gatwick. However the following is the turn of events We turned up to Gatwick airport to find within 1-2hrs of leaving our flight was cancelled. We all managed to rebook,…
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rerouted - Taxi at destination?
Easyjet has cancelled our outbound flight from Manchester to Faro and offered us an alternative on the same day at roughly the same times, but from Liverpool to Faro. We have a car park booked in Manchester and the return flight is still Faro to Manchester. I don't think we're entitled to compensation, but should they…
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Rights regarding change of package holiday/flights
Our extended family (10 people) had booked to go to Walt Disney World with TUI in the October half term this included a special dinning credit offer and a gift card. TUI has just emailed us and they have cancelled the flight and moved the entire holiday 4 days earlier. Since my sister is a school teacher this means we…
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Ryanair Claims 2018 - Email to Customer/A Warning!
Good morning all, Wanted to share some words of warning regarding claims for the 2018 strikes that Ryanair are having to pay out for after a lengthy battle in the courts. If you are like me and had a flight cancelled back in 2018 due to the strikes, you'll have been waiting some time to claim compensation under EU261.…
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JET2 Delayed flight
Our flight to Tenerife was delayed by nearly 4 hours in May. JET2 have rejected our claim and said the following:- We would like to apologise once more for the delay to your flight. However, your flight would not have incurred a delay over three hours if it wasn’t for the unprecedented level of disruption caused by…
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Jet 2 rejecting claim for a delayed flight and next action please
Flight LS 1880 Reus to Bristol on 23rd June hi. I can see quite a few threads on here relating to Jet 2 turning down flight delay refunds/compensation. My case is as on other threads - usual long rejection e mail saying nothing except they are not accepting my claim! Other posts advise to go to CAA (as did the e mail). I…
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Missed connecting flight due to late flight.
Hi, I did read through the posts on the website but couldn’t find anything specific to this. I flew with BA from Nice to Glasgow via Heathrow. Because our Nice to Heathrow flight was late they wouldn’t let us on out now delayed Heathrow to Glasgow flight. We were put up in a hotel overnight to catch the early plane the…
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Flight booking cancellation because of MCT - MInimum Changeover Time, without any notification to me
Travel Agent - Southall Travel Airline - British Airways Travel dates - 19 August 2022 - return on 10 September 2022 Travel from - Manchester > LHR -> Bangalore,INDIA and return Bangalore,INDIA -> LHR -> Manchester Traveled with - Family with two girls(9 years old and 7 years old) Travel from the UK to INDIA was all good…
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Advice needed on how to get payment
Hi, I am at a loss what to do. 10 years ago we were delayed coming back from Jamaica, we put a claim in which was refused as it was act of god, we reclaimed and were given s different excuse, we complained to financial ombudsman who awarded in our favour, we received a letter from the travel company to say the compensation…
