Compensation exchange rate


I was on a 28hr Qantas flight delay in February. After many months trying to get compensation I finally got payment last week. 

However I only got £470 instead of £520. Qantas says it calculated it on the day of the delay rather than todays exchange rate. 

Can they do that?  I’ve lost £50!



  • la531983
    la531983 Forumite Posts: 897
    500 Posts Name Dropper
    edited 29 August at 11:25AM
    Yes, the compo related to that day so the rate that day is used, perfectly reasonable.  You wouldnt be giving them £50 back had the conversion worked the other way ;)

    To be pedantic, you havent lost anything, as this is compo and not a rebate for out of pocket expenses.
  • Neilozuk
    Neilozuk Forumite Posts: 2
    First Post
    Ok. But the pain is the months of them messing me about while watching the exchange rate drop each week. 
  • eskbanker
    eskbanker Forumite Posts: 27,565
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I don't believe they're entitled to adjust the compensation according to exchange rates, assuming you claimed under the UK261 regulations, which clearly specify a fixed compensation tariff denominated in sterling - the exchange rate between GBP and AUD is irrelevant....
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