Compensation exchange rate

Neilozuk

Hi

I was on a 28hr Qantas flight delay in February. After many months trying to get compensation I finally got payment last week. 

However I only got £470 instead of £520. Qantas says it calculated it on the day of the delay rather than todays exchange rate. 

Can they do that?  I’ve lost £50!

Neil

la531983

Yes, the compo related to that day so the rate that day is used, perfectly reasonable.  You wouldnt be giving them £50 back had the conversion worked the other way

To be pedantic, you havent lost anything, as this is compo and not a rebate for out of pocket expenses.

Neilozuk

Ok. But the pain is the months of them messing me about while watching the exchange rate drop each week. 

eskbanker

I don't believe they're entitled to adjust the compensation according to exchange rates, assuming you claimed under the UK261 regulations, which clearly specify a fixed compensation tariff denominated in sterling - the exchange rate between GBP and AUD is irrelevant....