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Phones & TV

Archives for November 2014

Has anyone renewed / negotiated a new deal with talktalk recently???
hello all, As we enter December, my 12 month contract is up for renewal with TalkTalk. Currently I have landline and broadband which includes: VLR half price essentials for 12 months £2.00 discount for 12 months inclusive: local/national calls in the evening/weekend inclusive local calls in the day inclusive (legacy…
Splitting phone lines
Long story short.....buying my parents property and building an extension for them to live in and we want two phone numbers....can BT do this? To further complicate it we would like my parents old number to go to the extension and the new number to go to the old sockets in the original house... Do-able?
BT contract issue
Hello and thanks in advance for any advice given. I have my telephone and infinity broadband with BT. My contract was due to end in January 2015 where I intended on looking for an alternate cheaper service as I am paying £27 ish plus line rental. In October 2014 I took out BT You View as it is only £5 a month and is…
Post Office Phone
I've an issue with the Post Office and came here firstly for some assistance and secondly to alert everyone else I signed up to the home phone, evening and weekend package on 4th October for my mum after a while with the rather hopeless Talk Talk. I'd been on this site and it was around the cheapest and best offer all…
Early Termination of BT
I am leaving BT and have signed up for Plusnet's Black Friday deal today. I have phoned BT today and tried to give 30 days' notice (current contract for 12 months for Eve & weekend calls, plus unltd broadband was taken out on 23rd Dec 2013) but was told that I need not give notice as Plusnet would take care of that. I…
Can BT charge me for not using service?
Hi, My BT contract expires on Dec 16, and as I don't want to continue using there product I cancelled it today. Even though I assumed I had to give 30 days notice I was told by the BT representative that they would cancel my service on the 16th and that I would get an email confirmation.. Well I have just received my email…
Is there an alternative to BT Infinity
Broadband on my line was only 1.2 Meg before I had fibre optic. My only option to get better speeds was to go for BT Infinity when it came to my area. When I changed, speeds were much better for a while (up to 35 Meg). Not brilliant but acceptable. Now speeds seem to have been capped. Today's speed: Download 24.19 Mbps…
Money saving expert- skky sports offer with free m & s vouchers
In the summer I took up an offer posted on the site offering free m & a vouchers worth £50 when you followed the link for upgrading to sky sports. It was stated that it would take 3 months to receive the vouchers. It has now been over 3 months and sky are refusing to send the vouchers. Is there any thing I can do? I can't…
overpaying TV licesne
Hello everyone. I have come here seeking advice and guidance on what is a wrong doing regarding TV License. In a nut shell, since 2011 I have been paying twice for my TV license that is £145x2 per year from 2011 until now. I have paid 4 years like this. It is only for 1 license. It was only after checking my bank…
Talk Talk Early Speedy Payment Discount Decrease
Just paid my monthly Talk Talk bill by the speedy payment discount and have noticed that the discount has gone down from 15% to 10%... :( Has anyone else noticed this?
old Sky boxes
we recently changed over to Virgin, and have two Sky boxes (plus the remote controls and leads) now gathering dust in the corner. Are these boxes mine to dispose of? I was going to put them on Freecycle. Am I allowed to do this? Should I remove the viewing card? Does it contain any personal info re. my account that should…
Have I lost my right to cancel
Hi, I have a TV contract with Sky which came to the end of its 12 month contract back in July. The price after the initial 12 months then doubled in price as expected. I phoned 2 days ago to to cancel the contract and was taken through the usual "let me get a better deal for you" routine. Now to be fair I decided to take…
EE phone line can I cancel contract?
So decided to take out the MSE EE deal of Broadband & Telephone line, arranged to move and on the 20th they changed me over. So I get a call today survey thing asking how it all went, anyways he checked details and told me the phone number and I was like hang on thats not my number. So I phoned their customer services to…
Vodafone Data Test Drive
Just received a message from VF letting me know I'm more or less occurred a lengthy bill while on holiday. Believed this was wrong as I had VF euro traveler and the unlimited data pack which I had unlimited data to use over my plan. Usual text when on holiday confirming I had Euro traveler and could use what was on my…
TV Keeps Freezing - Help?
Apologies in advance for my lack of techno knowledge and understanding, I wondered if anyone can help with my query, which is as follows. For the last few days my TV continually freezes, and displays the following error message:- No video 642.000 MHZ The remote control will not work, and the only way I can get the TV to…
Can I keep my virgin email address?
Moving house next year and will be cancelling my virgin services. Will I be able to keep my virgin email address or will this leave with my services? Not the end of the world if it does go, I just need to try to remember to update everything as when I access it!
Ee
I used MSE to find a good landline/broadband deal and went online to use the given code to get £100 Amazon vouchers and a good deal from EE. Their online system worked fine up to a point, but allowed me to select an unavailable date which resulted in my having to wait 4 weeks in total to get a landline and broadband. (I…
I-Talk (ITalk) - be careful
Had a phone call from my wife this morning. She had had a call from these guys (we are with BT and in contract so not looking to move). Their opening gambit was along the lines of "Hi, sorry we hadn't got back to you about setting up your free calls - if you've got a spare moment we can do it now". My wife hadn't set the…
Virgin Media
Hi All Not sure if there is anything that I can do about this but it is worth a try! I am moving home and am currently with Virgin for phone, broadband and TV. I telephoned them this morning to transfer my service to my new address and they have informed me that they are unable to provide a service at my new property. They…
vodafone charges
hi guys,ive been stung by vodafone for a monthly bill of £137.49,my contract is £17 per month.I have a contract for 300 mins but used 620 mins,so that amounts to £120 for 320 mins,i could not believe they could charge so much and have had a conversation with them regarding this and they've offered a £15 discount.They send…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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