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EE phone line can I cancel contract?

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So decided to take out the MSE EE deal of Broadband & Telephone line, arranged to move and on the 20th they changed me over.

So I get a call today survey thing asking how it all went, anyways he checked details and told me the phone number and I was like hang on thats not my number. So I phoned their customer services to find out whats going on and it seems that my number was changed when it moved over on the 20th, well I was gobsmaked tbh, they hadn't informed me and it was only because I phoned that they then put in a request to Sky for my number which could take 5 days.
I am totally dumb founded tbh, they seemed totally blase about the whole thing.
Due to their lack of service I would like to cancel and go back to Sky, is this possible could this be termed as breech of contract?
:hello:
"Knowledge is knowing a tomato is a fruit, wisdom is knowing it doesn't go in a fruit salad :p:D

Comments

  • EE
    EE Posts: 305 Organisation Representative
    So decided to take out the MSE EE deal of Broadband & Telephone line, arranged to move and on the 20th they changed me over.

    So I get a call today survey thing asking how it all went, anyways he checked details and told me the phone number and I was like hang on thats not my number. So I phoned their customer services to find out whats going on and it seems that my number was changed when it moved over on the 20th, well I was gobsmaked tbh, they hadn't informed me and it was only because I phoned that they then put in a request to Sky for my number which could take 5 days.
    I am totally dumb founded tbh, they seemed totally blase about the whole thing.
    Due to their lack of service I would like to cancel and go back to Sky, is this possible could this be termed as breech of contract?

    Hi discountmummy

    Sorry to hear you had this issue with your service. Have you switched your Broadband now, or would you like me to put customer services in contact with you to sort this issue?

    Thanks
    Jade- Representing EE
    Official Company Representative
    I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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