Post Office Phone

padster21

I've an issue with the Post Office and came here firstly for some assistance and secondly to alert everyone else

I signed up to the home phone, evening and weekend package on 4th October for my mum after a while with the rather hopeless Talk Talk.

I'd been on this site and it was around the cheapest and best offer all told.

That was then.

We've just received a letter stating from January:
Line rental rising from £13 to £15 per month
Daytime calls rising from 8.5p to 9.5p per minute
Evening & weekend calls rising from £1.25 to £1.50 per month


Now, I know prices rise. I'm not so naïve to expect they'll stay the same for ever. But I can't help feeling cheated that just over a month into our contract, having explicitly joined them because they were on here as the best option that suddenly, once they've signed up their suckers then the prices go up and they go from best to well mid-division really.

So, my question is: Do we have any wriggle room to get out of our contract without ridiculous penalty fees or are we stuck, save for negotiating a reduction?

thanks,

Ypaymore

Members have already been warned http://www.moneysavingexpert.com/news/phones/2014/11/post-office-home-phone-customers-to-be-hit-by-january-price-hike?_ga=1.95576668.132320784.1417169198


If your mum has Post Office Homephone without broadband luckily for her they dont have a minimum term.:D

" 5 " Length Of Your Agreement

If you are a Post Office HomePhone only customer there is no minimum term. "

http://www.postoffice.co.uk/dam/pdf/home-phone-broadband-terms-and-conditions-june-2014.pdf

She will be pushed to find a supplier that does line rental for less then £15 a quid a month, unless you pay up front ,that still allows indirect access for cheaper calls, no surcharge for not paying by dd,with no minimum term.

Quentin

padster21 wrote: »

I signed up to the home phone, evening and weekend package on 4th October for my mum after a while with the rather hopeless Talk Talk......

You do know that post office home phone is actually just talk talk resold?

Stuart_W

If you can afford to, rather than telling The Post Office to stick it, consider paying for 12 months of line rental upfront before the price goes up. You can do this for £120, locking in the equivalent of £10/month for the next 12 months.

http://www.postoffice.co.uk/home-phone/line-rental-saver

This option will increase in January to £144 (equiv to £12 a month and not £10 a month).

Even if you can't afford £120 upfront, if you have a credit card, put it on there, pay £13 a month off the credit card (what you'd agreed to pay in line rental anyway). Even if it's a really rubbish credit card with a 39.9% interest rate you will have cleared the credit card debt with the eleventh payment, giving you a "free" twelfth month, based on paying monthly at the pre-price increase rate. Ideally, though, pay if off quicker and start saving for the following year's line rental if possible, ready to prepay again and save.

teddysmum

They aren't targeting your mum as she's a new customer. Most, probably all, providers put up their prices at this time of year.