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Scottish Power dont answer phone - anyone know how to contact them
having a throughly awful time with Scottish Power - thye simply dont answer thier contact numbers - does anyone know how to get in touch with them
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Mistake by Gas company now ended up with a large bill
Dear All We recently received a shocking letter from Southern Electric saying we owe them over £500! It looks like when we changed over from Eon to Southern Electric instead of being on an imperial meter we were put down as having metric meters: "when we gained you as a customer the incorrect meter details were provided"…
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Missing offer from SSE
I signed my grandmother up to SSE's 1 year fixed price tariff back in October last year through Uswitch as it promised to be around £119 cheaper over the year than her current providers and stated that they would give £100 credit to the customer after 3 months on one of her accounts (she has gas and electric) of which they…
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NPower - no gas account for one year
We moved into this house in March 2013 and officially got transferred over to Npower in April 2013. For some reason the electricity account was set up fine but the gas account never happened "due to a problem with registration" on their part. Its now March 2014 and i still don't have a gas account. I believe this is part…
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OVO energy website issue
Hi Is anyone having problems with the OVO website? Whe i log in the my profile / payments option shows an error. Thanks
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Fix now, or stay variable until summer?
My dual fuel fixed tariff is due to come to an end at the end of this month. My dilemma: should I opt for a fixed tariff now, or go with a slightly more expensive rolling variable tariff until the summer months in the hope of securing a cheaper fixed tariff? Do dual fuel tariffs typically become cheaper in the summer…
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Energy bills are 'still confusing' customers, says Which?
http://www.bbc.co.uk/news/business-26579680
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Npower direct debit mess up
Bit of a non story but I checked my npower account last night and saw I had been sent two bills (previously had been told I wouldn't be billed until May so good job I checked) and they had altered my monthly debit to just over £6k a month, with no explanation on how they calculated that on the bill (despite predicting my…
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1st time switcher
Hi As stated been with eon since moving to property 3 years ago, looking to reduce my household bills and comparison sites show I can save £12 a month moving from eon to bg so will look to do this.Is switching easy? Do they have to do anything to the meters? Should I be looking to switch everytime the plan ends? Any advice…
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MSE News: First Utility launches cheapest energy fix: Is it worth switching to?
"First Utility's new fixed energy tariff is £1,013/year on a typical gas and electricity bill..." Read the full story: First Utility launches cheapest energy fix: Is it worth switching to? Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
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free boiler scheme
dont know if its me been thick but i just can not seem to find out how to put a post or forum on help please this is it below Dear Sir/Madam Please find below what my query is about, this is one of the emails I have sent to dyson energy (heating ) services and edf energy with no joy of a reply Dyson energy services via…
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Changed to Npower dual fuel but only getting billed for electric!!!
I switched my duel fuel energy supplier to Npower using a comparison website in December 2013. I had a final bill from my previous supplier for my gas & electric. I am on a payment plan of £52 per month but for some reason since i switched only £32 per month has been taken from my account for electricity only. Gas is not…
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Free energy if not received a bill in 12 months?!?
Hello, I have been chasing npower for 10 months now to accept the meter readings I have been sending them. When I last phoned them in jan-14 they said that they haven't billed me in 12 months so I will get free energy until I receive my next bill and now it's 2 months later and not received a bill so do I carry on assuming…
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EDF messed up direct debit - now in arrears - compensation?
We moved house in October last year and changed the energy supplier shortly after to EDF. The told us they would be taking a direct debit out of £86 for both gas and electricity. We have paperwork to that effect. This week I received a letter from them saying they made a mistake and have only been collecting £5 for…
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ANother npower billing problem - anybody come across something similiar ?
Transferred my gas supply away from npower in August 2013 & final bill generated in October 2013 Kept my electric supply with them as still the cheapest This month (7 months later) I find a new gas bill from npower added onto what should be just my electric account (online) The new gas bill is from a period last year that…
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Npower 10 month complaint
Hi All I have had an ongoing complaint and I was just looking to see if there are any thoughts where I should go next or if its time for Energy Ombudsman? I called Npower to close my account in May 2013 as I was moving house. My account was up to date and I thought there would be no problems. How wrong was I. A few weeks…
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Scottish Power Not Refunding a credit! What now?
Changed dual fuel Mid November 2013 from Scottish Power to EDF. Come Feb 2014, because 94 year old dad in hospital I failed to notice that SP had NOT refunded £150+ that I was in Credit. SO, used online contact us form asking why. Got return saying would reply within the next 5 working days. NOTHING! Sent another online…
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Sainsburys Energy £50 incentive
Hi, I've had a flyer through with a £50 in store voucher if you switch dual fuel. I was thinking of switching getting the voucher and switching out. Anybody used this offer at all? Thanks
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switching energy
Why do different switching sites not include all the suppliers in the market ??? I have just found that if i compare with energy helpline a new company appears the cheapest called energy extra. If i use u switch this suppliers does not appear it also does not appear on uk power .co.uk. I thought the market was supposed to…
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what is the daily service charge for pre-payment meters?
Hello Can anybody tell me how much Scottish Power charge for daily service charge of pre-payment meters (gas and electric)?
