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New energy supplier Extra Energy - your feedback
This is a feedback thread on the new energy supplier Extra Energy Please share your experience with other MoneySavers. We'd like to know: * How have you found customer service? * Have you had any problems e.g billing, direct debits or anything else? * Is it easy to contact? Click reply below to discuss. If you haven’t…
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Erroneous Transfer
I recently checked my online account with scottish hydro and noticed I hadn't received a gas bill in almost 2 years. My account still showed on the website, with an outstanding balance of £0. My electricity account also with scottish hydro was unaffected. So I had sill been paying my direct debit for electricity, but the…
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First Utility - to switch or not
If I moved to First Utility I could save £84 based on current usage (winter 2013/14 mild winter), or £34 based on last years usage (severe winter of 2012/13). This fix would alos last a year longer than the one I'm currently on. The fix I'm currently on has no penalty charges if I leave early, but this one has £30 per fuel…
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npower prepayment electricity & gas meters
I own a property that is let, and uses prepayment electricity and gas metering. In the last three years or so, the property has been empty for 9 months, either with builders in, or waiting for tenants. npower have suddenly hit me with a bill for electricity and gas consumption, as well as standing charges, that they say I…
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Switch one fuel away from a dual fuel only tariff
Hi, I currently have a dual fuel only tariff with Spark Energy (Advance 2), what will happen if I switch my gas to another supplier? Will Spark Energy move my electricity to a single fuel tariff which is usually more expensive?
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Boiler covers - are they worth it?
Hi all, What are your experiences with boiling and heating covers? Are they worth it? I've been Googling them and there is mixed response on whether they are worth it or not. It can be a big hassle (not forgetting expensive) to fix boilers if there are issues. Have you had a boiler cover? If so, was it worth it? What was…
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British gas tarriff con
January 2014 I changed my Tariff with British Gas where by you stay on that untill 2015 and receive complimenty Vouchers to spend in a number of places. I did not receive the Vouchers untill eventually after going on their Facebook page and mentioning it, BG decided to do something. Their advice was to phone the company…
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Npower online account
I switched had gas & electricity supply from EDF to Npower at the start of November 2013, and gave npower my meter readings on the day of the switch. Npower wasn't the cheapest supplier but I heard they had a good online system that shows the energy used, so I thought for a few pound extra a month it would help me monitor…
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price promise set but now owe hundreds
I have been with EDF for two years now... last year I was told that the monthly payment I had been making hadn't been enough and I was told I owed almost £500. I assumed I had done something wrong when I signed up to that "price plan" but couldn't afford to repay the "debt" so they set up a payment program of £50 per…
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Not listed on XO Serve/ MPAN directories - how to find out who supplies energy?
Hi there I moved into a rental property in December 2013, and was informed by my landlord that E ON supplied both gas and electricity. However, after being in touch with E ON, they have said that they do not supply our energy. I have rung both the gas and electricity enquiry lines to find out who our suppliers are, but it…
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British Gas and Scottish Power both saying they provide our electricity
I'm posting this for a friend who has received two bills from these two who are both adamant they are providing their electricity supply. In October we requested to switch both gas and electricity from BG to Scottish Power. The gas switch took place but because of an outstanding balance the electricity switch did not take…
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Energy Q's
Hey all! Newbie here. Hope ur good. Quick Q if anyone has any advice - I'm on the Blue + Price Promise May 2014 for (Dual Fuel) with EDF. Obviously it's about to run out, (shoulda mebbe taken the previous 2015 offer, oh well) and I gotta think about this again. I've looked on the main question form on the main site, and…
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No way I can pay Bill - Npower
Hi guys I moved into a new flat at the end of last year, its in social housing (electric only)..more of a large bed sit than flat I guess, Its on economy 7 .. I have little Idea about all this is as its my first place of my own I am out of work on esa due to mental health issues and other ill health problems. I heard a lot…
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Using 4x the national average gas, Help!
Hi all, Last year we brought a 4 bed bungalow, the place was a wreck and we ended up taking it right back to just to external walls. Everything else was demolished. During the time obviously all utilities were capped off. We built in masses of insulation and installed under floor heating, with new boiler, pipework etc. The…
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Can I really have spent only £3.39 on Gas since 19/12/13?
I have finally submitted meter readings today to E'ON and I am confused/worried at the results. Electricity: Day Rate 16.422p Unit Rate 13.871p 19/12/13 Estimated Meter Reading 63910 18/03/14 Actual Meter Reading 64046 My Calculations: 89 days x 0.16422 = £14.61 136 units x 0.13871 = £18.86 Gas: Day Rate 21.903p Unit Rate…
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Gas or Electric Hob and Oven?
Ok, which is cheaper to run energy wise. Gas hob and oven or electric hob and oven?
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Scottish Power to npower
I was with npower 5 years ago but they were totally incompetent and seemed unable to simply change the name on the account. Water Board, Council, VM all seemed able to do it easy enough. 5 years on Scottish Power have upped prices and I decided to go with npower who were cheaper and also able to pay quarterly direct debit…
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Mistaken Scottish Power given £800 in credit
Hello! We noticed Scottish Power has confused our economy 7 rates and given the cheap rate during the day instead of during the night. This has left us in credit of £800, which was a surprise as we are usually £400 in deficit over winter. My husband told them of their error and we are due to hear back from them in due…
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EDF Energy wants my meter reading, but they're not my provider!
Having recently moved, EDF Energy wrote to me asking for my meter reading, but they're not my energy provider! From bills, I can see previous occupants didn't pay their bills, so I'm guessing that's why. Should I answer them? Is it in my interest to do so? The only other reason I can think of that would have triggered this…
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Dual Tariff Meter Wrong Time
Watching Alan Titmarsh this afternoon there was an article about meter clocks being the wrong time could cost you money, so anyhow here is my scenario. Im with Scottish Power and am on the dual electric tariff, checked the clock and its 10 mins fast. I don't know what times the different tariffs start but for eg if its…
