Scottish Power to npower

summersday_2

I was with npower 5 years ago but they were totally incompetent and seemed unable to simply change the name on the account. Water Board, Council, VM all seemed able to do it easy enough.

5 years on Scottish Power have upped prices and I decided to go with npower who were cheaper and also able to pay quarterly direct debit on a meter reading which I prefer, just to pay for what I use. (I did read reviews about all the big 6 and there were complaints about all of them so I thought I would go for it).

npower wanted meter readings 1 month on to bill me then the bills will be quarterly after that - fair enough. I go on line and see a start reading for elec which is wrong only by 11. I asked the lady where the elec reading had come from as it was not the one I had given. She said it was "deemed" to be that reading. I said there was absolutely no need to "deem" any reading as they had the exact correct reading given by myself. The gas has a reading of 9253 dated 14.11.13. My start gas reading is 6179 and I wasnt even with npower in 2013.

The lady said she would get someone else to ring back about my readings and a man did ring me back. He was explaining about readings - apparently they tell Scottish Power and there is a third party involved too and there is a tolerance of 250 units with the elec and 39 with the gas. I told him I want no deemed or any tolerance, I want the exact readings I have given, "do you want me to take a photograph of the readings" I ask, he says that is not necessary. He says we have 30 days before they get the gas reading and will have to see what it is then I can complain. I said there isnt any need to "see what it is" and that I know what it is/was, "6179". Oh, he had no idea where the 9253 dated 14.11.13 had come from.

Why on earth, if a customer gives a reading to end supply with one company and to start with a new company with the same reading, is a deemed reading with a tolerance either way of 250 on the elec and 39 (imperial meter) on the gas used!

I need to write to npower "signed for" post and tell them what I think. Does anyone know the correct address I need because the lady I first spoke to said Box 109, Peterlee, FR8 9DD, yet on the complaints page it says Box 97, Peterlee, SR8 9AP.

I thought I was doing well, I feel like banging my head against a brick wall because I just do not understand why, when given readings by the customer to the supplier, are they not using them . . . . . . . give me strength! (rant over).

Thanks for any help in advance.

nPower

summersday wrote: »

I was with npower 5 years ago but they were totally incompetent and seemed unable to simply change the name on the account. Water Board, Council, VM all seemed able to do it easy enough.

5 years on Scottish Power have upped prices and I decided to go with npower who were cheaper and also able to pay quarterly direct debit on a meter reading which I prefer, just to pay for what I use. (I did read reviews about all the big 6 and there were complaints about all of them so I thought I would go for it).

npower wanted meter readings 1 month on to bill me then the bills will be quarterly after that - fair enough. I go on line and see a start reading for elec which is wrong only by 11. I asked the lady where the elec reading had come from as it was not the one I had given. She said it was "deemed" to be that reading. I said there was absolutely no need to "deem" any reading as they had the exact correct reading given by myself. The gas has a reading of 9253 dated 14.11.13. My start gas reading is 6179 and I wasnt even with npower in 2013.

The lady said she would get someone else to ring back about my readings and a man did ring me back. He was explaining about readings - apparently they tell Scottish Power and there is a third party involved too and there is a tolerance of 250 units with the elec and 39 with the gas. I told him I want no deemed or any tolerance, I want the exact readings I have given, "do you want me to take a photograph of the readings" I ask, he says that is not necessary. He says we have 30 days before they get the gas reading and will have to see what it is then I can complain. I said there isnt any need to "see what it is" and that I know what it is/was, "6179". Oh, he had no idea where the 9253 dated 14.11.13 had come from.

Why on earth, if a customer gives a reading to end supply with one company and to start with a new company with the same reading, is a deemed reading with a tolerance either way of 250 on the elec and 39 (imperial meter) on the gas used!

I need to write to npower "signed for" post and tell them what I think. Does anyone know the correct address I need because the lady I first spoke to said Box 109, Peterlee, FR8 9DD, yet on the complaints page it says Box 97, Peterlee, SR8 9AP.

I thought I was doing well, I feel like banging my head against a brick wall because I just do not understand why, when given readings by the customer to the supplier, are they not using them . . . . . . . give me strength! (rant over).

Thanks for any help in advance.

Hi summersday!

Thanks for your post.

If you can send us an email to the email address showing on our profile page we'll take a closer look into the issues raised.

Thanks

David