Scottish Power dont answer phone - anyone know how to contact them

zigzag

having a throughly awful time with Scottish Power - thye simply dont answer thier contact numbers - does anyone know how to get in touch with them

ROY47

https://www.scottishpower.co.uk/contact.process?execution=e1s1

ROY47

http://www.scottishpower.co.uk/support-centre/service-and-standards/complaints/

A.Penny.Saved

Choose the right time of day! It can be the difference between 15 minutes and 50-60.

shammyjack

Ring 0800 027 0072 from a landline and ignore all prompts to enter any more numbers , you will be answered by CS within 2 minutes !

bryan.steiner

I tried this trick and sat through all the prompts despite being tempted on the last set. It took me about 7 minutes to get through to someone. He was about as helpful as a wet lettuce and could not move from a prepared script. Eventually I got him to confirm that there was no record of my last discussion in October 2013 with a Customer Service (or non-service) agent.
I too have tried emailing Scottish Power customer service; on-line complaints and their social media person. After a week I have one automated reply informing me that they will be in touch in 5 days. Still waiting and will wait no more. Will be switching by the end of the day.


How on earth did they get a U-Switch award for their customer service organisation??


Good luck to everyone who remains with them.