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Seiss grant noting being paid
Good morning, we are having massive issues regarding the grant being paid. My partner applied when told to do so back in May. We have called numerous times and escalated to tier two also on numerous times but still no payment. I have complained verbally and in writing but still no resolution. It is having a huge impact on…
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On the Beach
Good morning we received a email from onthe beach confirming that our holiday has been cancelled including flights and accommodation and that we will receive a full refund. We did not look into this any further and are waiting for a refund which will come in 2 parts - 1 accommodation refund / 2 flight refund. We have…
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visa to australia
hello My daughter paid for and was granted a visa to travel to Australia in February which is valid for 1 year. Her plans to travel in June were cancelled due to Covid 19. Where can she find out if she can get an extension as its looking unlikely she`ll get there at all this year ?
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Hen party
Can anyone help hen party for 11 people booked through a company called freedom we are meant to go on 21st August for 2 nights for a spa and hen package the company is being very stubborn on a refund as they can’t offer what we have paid for 1 the hotel spa is closed 2 they are only allowing groups of 2 people in a room 3…
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Skyup/Other Ukrainian Airlines - Information.
Good evening all, Just wanted to share a cancellation experience with Skyup Airlines (they don't fly to the UK), however it's directly related to Ukraine International Airlines (who do, and are a reasonably sized transfer carrier for UK passengers). Flight booked February, my card was charged in Euro (Don't ask why, I…
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Flight still going to USA
Hi So we are booked on BA flights to San Francisco on 22nd August. FCO advice preventing non essential travel likely to still be in place plus 14 day quarantine either side of trip. Flights are unlikely to be cancelled as that flight has been running daily. Trip was a one off. 3 weeks in america with sons fitted into break…
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Nat West travel insurance help needed.
I recently submitted a claim to Nat West for a holiday booked for 25th April travelling to Portugal. On the 13th March the FCO travel restrictions were put in place and my holiday was cancelled on 20th March. Flights have been refunded by Ryanair and I am claiming for the cost of accommodation through NatWest as the travel…
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Lastminute.com booking
So after months of trying to change a package holiday with lastminute.com with no success I paid the balance on Monday to find out on Wednesday the flights have been cancelled. Where do I stand on getting a full refund, do I contact my bank and arrange a charge back or wait god knows how long for lastminute to respond and…
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Covid test proof
Hi there hi my daughters employer is requesting to see proof of her negative covid test but also demanded to see mine as well as I was the one with symptoms is this allowed?
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Insurance claim
My mum went to USA in March and when the covid situation worsened her return flight was cancelled. We rebooked her a flight as advised by travel company we booked her original flight through. We have received a partial refund for canceled return flight but her insurance company have said she can't claim for the new return…
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Denied a BBL (BOUNCE BACK LOAN)
Hi, I'm new on here but didn't know where else to do. I've been trying to apply for a BBL first with my business bank which have ran out of funds, then all the other banks that are willing to take on new customers. So far I've been unuccessful in getting a bounce back loan and now I'm not sure where I can go to apply with…
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Refund
Nationwide are dragging their heels in refunding a Shearings deposit despite having all the correct paperwork sent to them What can I do please
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Aer Lingus / Coverwise AXA
We have flights to USA booked for September. Looks like we won’t be going due to FCO and US regulations. Airline is still flying so won’t offer refund. Given option to book at later date ! They said contact insurance. AXA say they won’t honour the claim?! Very frustrating situation for us. Any advice will be greatly…
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WFH Tax Relief
Hi, I have been WFH since 20th March as our office was and is still closed due Covid. I am now also under consultation for redundancy which will be from the end of October. Should I claim tax relief now, which I am assuming will be in part for the last tax year, 20th March to 01st April 2020, through to the end of October,…
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Booking.com Refunds
I booked a hotel via booking.com last year for a stay in April. Unfortunately due to Corona Virus the hotel cancelled the booking. I have not received any refund yet. Booking.com are asking for proof bank statements credit card details ect. Is this correct or should they just refund the money to the bank account I booked…
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Flights to Portugal in the next 2 weeks
Hi have flights booked to Faro for the family - we cannot afford to quarantine for 2 weeks on our return, and the FCO still advise against all but essential travel. Yet Easyjet wont refund the flights - as it is still running.They have also moved the return flight time by 4.5 hours.We don't wish to go because my wife is…
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Tui Phone line frustration
After 7 days of trying and 2 hours on hold the phone is finally answered. Told tui that we had had an email cancelling our holiday in September, advised that we had amended the entire package to another season as email suggested we could do at no extra cost. Amendment fee of £971 was applied. Tui advised they had no record…
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Easyjet refunds
hi I'm new to the forum, so here we go. I was due to travel to Prague on May 7, via Easyjet. The flights got cancelled on May 4th due to COVID. The hotel refunded straight away, but my travel agent says it takes Easyjet 8 weeks to refund, its now almost 10 weeks and still nothing. Although the travel agent tells me they…
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Booking.Com, London trip
I booked a flat in Wembley for August, to go to an event at Wembley stadium, which has been cancelled, my parents were supposed to be going to, but they have been shielding, and even if its OK to travel don't want to risk it. I had to pay the full amount, but now I can't get a refund, is there another way to go about…
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My Travel Agent is uncontactable!
I have a holiday booked to Portugal on the 2nd of August. As it stands the FCO are still banning non essential travel. In addition to this, the hotel I had booked is not opening this summer. I know this as I have spoken to the hotel directly. The trip is booked with On The Beach. I have received no response from them and…
