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What are my rights on cancellations and processing fees?
Hi everyone, I made an online order 2 weeks ago and was initially told (automated reply) that the items would be with me within 7 days. After 7 days I emailed again and this time told delivery would be within 10 days (automated reply), 10 days arrives and I email again and this time I'm told 14 days. Well 14 days has come…
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Laura Ashley Purchases
I want to purchase four items from Laura Ashley online, Wallpaper at £61.00p, Vase at £90.00p, Lamp at £90.00p and another lamp at £72.00p. Their policy is currently they won't accept any returns/refunds for any reason. My question is if I order with a debit card can I claim chargeback for any one item should it arrive…
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Parcel Hero declined Insurance claim despite losing my parcel
Hi guys, quick synopsis, i sent an item to a client in Germany and i purchased additional insurance to cover the full amount. Parcel entered the system when the driver picked up and scanned it in and there after no addtional tracking details. I waited almost 3 weeks before i contacted them to enquire where my parcel was,…
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Brand new Xbox One S - out of warranty?
Are they issuing warranties with these things any more or not? I rightly/wrongly assumed it didn't matter how long the console had been out for? Story short, my brother bought an Xbox One S at the start of lock down to pass the time. Bought it from Game online. First bit of trouble he had was with some free code that came…
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Homebase delivery
I ordered from Homebase on the 26th of March. My order was nearly £500. 3 - 5 days delivery or maybe longer due to pandemic.My order has not arrived. I completely understand the delivery time longer BUT no contact from Homebase. I have messaged them twice but no reply. The customer service line is shut (understandably) I…
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See Tickets - Partial Refund
I bought tickets through British Swimming's official and only vendor, See Tickets, for the Diving World Cup in London. Had I been offered the option, I would have agreed tom carry over the tickets to next years event. Indeed that would have been my prefered option as I struggled to get a good seat. However the event was…
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Weight Watchers
I signed up Weight Watcher's 'Workshop + Digital' in January for 6 months. They have since cancelled all their workshops however they are refusing to refund their last payment or cancel my membership. What can I do? They are not giving me the service I signed up for and want my money back and to cancel!
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Parking tickets
Got a demand from a supposed parking violation 6 years ago. It was from a company called Premier Park Exeter.
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Consumer rights
First time on a forum for me - so please be easy! I had some cosmetic treatment a few weeks back. It is a course of two treatments, four weeks apart. Once finished, the treatment should last approx. 6-8 months. I had to pay upfront for both treatments (on credit card). The first treatment did not show any improvement which…
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Current conditions with Mail Order companies
With the current conditions, Mail order deliveries and Postal are made without any contact between us. Mail order/parcel delivery to the doorstep is left without signatures etc., just ringing the bell to let you know its left at your door. So a Mail order company has made a mistake with my order and has been shipped. They…
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Automatic renewal of subscription
I made the mistake of taking up a Daily Mail offer of 30 days of papers for £1. I don’t like the online newspaper and want to cancel at the end of the 30 days but they say I have to have some membership log in from Worldpay. I’m supposed to have received an email but haven’t! I’ve emailed them twice asking for the details…
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Groupon voucher
Hi, please could you help me, I purchased a Groupon for afternoon tea for Monday 12 April 2020, as this can not happen due to the coronavirus lockdown I asked for a refund. Groupon are refusing to give me my money back in cash and are only offering me Groupon credit. Is there any thing I can do about this?
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Telephone and Broadband switching problems
In my business premises, I used bOnline to supply my landline and associated broadband. I signed in March 2018, and was quite happy as a new business. In July 2019, I agreed to have a "better" service from them, and agreed a 3 year deal. Their service was not much better, and in November I agreed a transfer through kinex.…
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Car rental charges
Hi, Hope for a bit of advice on what anyone thinks I should do. I have a car rental with Sixt in Spain from Girona Airport on 24/04 which will never happen now, the rate I used had payment on collection but a cancellation fee of €59.97. They have told me: "At the moment, the only active
branches to offer service are the…
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SCC claim struck out due to non-payment of hearing fee - how to get it reinstated?
Help! I have a court hearing on 23rd April where I am the claimant in the case. This has been going on since November. The last time I heard from the court was to arrange mediation which I did. We finished the mediation and I have received no official communication since then. I put this down to Covid-related delays.…
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Bitdefender auto renewal
I've just been stung into renewing at £70 when I could have manually renewed for £30. I have never knowingly selected auto renewal and I cannot see how, on their software, to cancel it. Can anyone help, please?
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Payment of Bailiffs to stop taking of goods
If you pay Bailiff to stop them seizing goods, how do you then challenge the payment.
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ATG
Theatre shows cancelled , ATG only giving credit vouchers. Can I demand full money refund.
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Can I get my deposit back on an item who’s delivery has been delayed due to Covid-19?
I paid a 25% deposit on an electric mountain bike back in October (2019), with delivery to the shop expected to be early April (2020). I have since been informed by the shop that due to the Covid-19 issue, the factory making the bike (in Germany) have all but ceased production currently, and the delivery time has now been…
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PayPal require a Police report for refund appeal
Hi, I sold an item via a private sale, not eBay or Facebook market place but was paid through PayPal, the buyer wanted a refund as he said the item was not as described, even though it was 100%, he went through PayPal after 30 days to get a refund and PayPal took his side and issued the refund even though I told PayPal the…
