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Logitech mouse warranty requirements
HiI have been processing a Logitech warranty for a defective gaming mouse, everything was fine and they agreed to send me a replacement but the terms are simply astonishing to me. I have no problem destroying the old one if thats what they require but not before they have sent a replacement with these kind of hoops they…
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TalkTalk overcharged and then ghosted me
I've been using TalkTalk's broadband for over a year now, and last month they put an extra £20 on my bill for landline calls. This struck me as odd as I do not and have never owned a landline handset! So, I've been DMing them on Twitter; they started running diagnostic tests for crossed lines etc and then told me they'd…
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Who’s responsible?
I’m after a bit of consumer advise please. My husband purchased me a refurbished MacBook from Groupon which was then supplied through a third party. The MacBook worked initially but is now locked with a firmware password I don’t have. I have contacted Groupon on several occasions, they keep referring me back to the third…
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Cancelled items rights and items still being delivered
I made a cancellation in writing to a company as dispatch dates changed about 4 or 5 different times, and I've been waiting around 3 weeks now. I cancelled before dispatch. They have ignored my cancellation and refund requests and are now going to be shipping the items (so they say). I will not be signing for any items but…
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Laura Ashley
Made an online purchase from Laura Ashley on 26th March. Part of my order was delivered broken and very poorly packaged on 1st April. I email the company now in administration. No response. Then i called and spoke to a lady and asked why they are still trading? They refused to send me another i sent them a photo of the…
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Battery on ebike
jenny_williamsForumite10 POSTS Posted this on another category but it was suggested I post on this category Can anyone help with a Carrera Crosscity E bike x2 purchased from Halfords in Aug 2017 The batteries were stored as per the owners manual and last week decided to charge the batteries with the charger showing as…
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Paper Receipt's
Hi All, Today i went to my local Halfords (during the Covid - 19 crisis). Due to the current crisis, they were operating a policy of. No one in store. Desk at the entrance. Queue up outside. On your turn tell them what you would like. They would go/get. You pay and leave. Next person. Which i found to be a totally…
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Electric bike battery
Can anyone help with a Carrera Crosscity E bike x2 purchased from Halfords in Aug 2017 The batteries were stored as per the owners manual and last week decided to charge the batteries with the charger showing as green that told us the batteries were fully charged . Put them in the bikes and no power showing Visited the…
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Deposit for 2 Italian Sofas, no delivery date, can I get refund?
I went into a store in February and placed an order for two Italian Sofas, paying £800 deposit. Since then the Coronavirus has developed, particularly in Southern Italy, where the sofas are to be made. The store cannot now give me even an estimated delivery date, which I can understand as the factory is closed, but they…
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British Gas - home appliance cover
There a millions of people using British Gas for their home care electrical cover for breakdowns. British Gas has said they will only come out in emergency (gov guidelines) which i do agree to but If any customers have an item covered they deem not critical that there is no alternatives offered other than to cancel the…
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Argos returns
Any advice welcome.To keep it short my Father is in the high risk category so I moved out to reduce the risk of covid. I bought two laptops from argos so we could keep in touch and I could check on him every day. One laptop had already been opened and has a scratch on the screen I took it back to the Sainsburys Argos where…
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Am I due a refund?
Not sure of the best area to post this one? Ok, I had an account with a farm shop where I prepaid a set amount each month up front to be spent on orders, however the usual stock that I bought started getting getting less and less, only leaving very expensive joints of meat or other similar items to purchase, so my orders…
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Are these "unsolicited goods"?
So the back story to this is the wife and I went into a mobile provider store to pre order the Samsung Galaxy S20 ultra and a galaxy watch. This was directly in store, not over the phone or online. Come release day, 10th march, we go back into the store to collect the handset and watch. Yesterday with no announcement, no…
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Need advice re utilita owing me money
I left utilita on 5/2 to go to edf. From being on smart meter to paying edf via direct debit. I didn’t realise the change had completed and continued topping up utilita meter to the tune of £191. I rang them on 26/2 to state this and requested a refund. I’d had an email saying it was misdirected payment and that they’d…
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GDPR Breach. How much compensation?
HiA well known UK body has breached GDPR by emailing my full name, partners full name, partners email address and our home address to a third party.(I know because my partner was CC and my email was incorrect)I have complained and they have offered (only) £150 as "goodwill". Do I have grounds to ask for more and under what…
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Sports Direct!
Hi all, I'm tearing my hair out with Sports Direct and no idea what to do next! The short version is that they sent me the wrong item, and are refusing to send me the correct item until I return the incorrect item - even though I've told them I'm in isolation for at least 12 weeks due to my wife's weakened immune system…
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Bathroom Fitting Deposit
Hello, Hoping for a bit of advice or guidance here please. We paid nearly £5k to Ripples Bathrooms in Winchester in January 2020 for a new fitting that was due to take place in mud April. Obviously this is not happening now and there is no way of knowing when it will be possible to schedule or fit a the new bathroom. So we…
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MCOL - How Long?
Hi all! Thank you for your help in advance.I hope I have posted in the correct forum. I was issued a claim via MCOL on the 24/01/2020 by a company that claims that I owe them money. I responded on the 27/01/2020 (The day the paperwork arrived) with my defence and the site states my defence was received the same day. I have…
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Prom cars
Hi I have booked a car and paid £297 deposit for prom on 19th June and rest was due in the day I contacted the company to ask what would happen if prom was cancelled and they advised Good morning Ruth, Thank you for your email. I can confirm that here at Anything For Hire, we are currently operating as normal and our…
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Returning items to Debenhams
Hello, I bought a couple of dresses from Debenhams online in different sizes (they're not cheap) and was planning on returning them as they did not fit. With news that they are going into administration I'm not sure whether I can return the items and my worry is if I did send them Debenhams would then not be able to give…
