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Santander owes me £20,000
I recently decided to buy the property I was renting in Thailand. I rang Santander two weeks before I needed to transfer the total amount and was informed that I could ring them to make the transfer then would save money as I wouldn't have to pay for 3 transfer fees to get the full amount over. I rang back 2 weeks later to…
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UK holiday company has applied to be dissolved
Hi I have a cottage holiday booked for August with Blue Chip Holidays and my balance is due in June. The holiday was booked last year As I was googling the company to see how it was managing its customers regards the COVID situation I noticed that it had applied on 3rd March to Companies house to be voluntary dissolved. I…
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Refund of Deposits
Hi , my son’s football team have booked and paid for a tournament to Alton Towers early May bank holiday weekend, obviously the trip has been cancelled and we have been advised we will get a refund of moneys paid however we won’t get our deposits back! Instead we will get a credit note to use for upto 24 months to enable…
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Next Online shopping
I recently purchased items via Next Directory on my account which went in the in the sale the following day so I reordered them intending on returning the original items so I could get them at sale price. The sale items were not delivered & order was cancelled by Next due to Coronavirus. I’ve requested Next honour the sale…
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Currys LGTV
Hi all, Any advice and help on the following would be very much appreciated.In 2017 I purchased an LG TV (model
43UJ701V -ZC) for the price of £399.I have noticed over the last few weeks a distinct change in the picture quality, with films that I remember to be vivid now appearing to be dim and sporting a blue tint, indeed…
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Seller won't collect broken TV
I recently bought a television from Hughes, which broke after just six days usage. As we have had it such a short time and the goods are clearly defective I have asked for a refund and in the mean time bought a replacement (we don't want to be without a television in lockdown!). Hughes have said they are not doing…
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Velo Birmingham and Essex
Velo Birmingham has been cancelled with no refunds being offered, (15,000 riders) claiming force majeure, and a Velo Essex (not due to take place until 20/9/2020) has also been cancelled with riders getting just 45% refunds. Many of us are now trying through credit cards with mixed results, but still Active Sports who…
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The Trainline.com e-vouchers
In January this year, I purchased train tickets for my Wife and I, via thetrainline.com from Ashford to Paris and then on to St Jean Pied de Port by Eurostar and SNCF. They were non-refundable tickets. We were planning to walk the 800 km Camino de Santiago across Spain over about 7 weeks. Travel was due on the 5th May…
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Buyers rights
The wife bought a mattress from mattressonline website which we paid with a credit card. After opening the package to see how it fit and looked, we realised it was too big for our kid bed. Straight away I packaged it back with the original package it came with and rang customer service asking kindly for an exchange and to…
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Strange behaviour from defendant in small claims case
We are currently the complainant in an ongoing small claims case against a second hand van dealer who sold us a van of unsatisfactory quality. We have already had to involve the police as the defendant has made threats and aggressive behaviour. We now keep receiving recorded delivery letters containing nothing but blank…
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So, I bought a new car before the lockdown, what are my rights...
Hello,On March 21st I bought a new car from a dealer. I paid the deposit and have the vehicle order and the purchase invoice for my old car as trade in, along with signed contracts. Not long after this, lock down happened. Whenever businesses open back for business, can the garage cancel my order, e.g. because they now…
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Currys big appliance delivery
Hi, i ordered a £400 samsung fridge freezer after checking the delivery notes due to the coronavirus. After reading this i ordered the fridge.* Our delivery crews are continuing to deliver tech to your homes, and we’ve provided them with antibacterial gel and cleaning wipes to be used before and after each delivery. * Our…
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Honda CRV - Issue Under Warranty - What are my rights?
In December 2017 I purchased a Honda CRV Black Edition from a Honda dealership, 6 months old with 7000 miles on the clock. Here is the timeline of issues I have had with the vehicle since. * 25th March 2018, oil warning light came on while driving. Honda Care (AA assistance) came and sold me a bottle of oil as there was…
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Just eat won't give refunds
I ordered food from just eat. The food did arrive but it was 4 hours late, we had gone to bed. Just eat are refusing to refund me saying it is the takeaways responsibility. The takeaway are simply flat refusing to even answer the phone to me. I have reported just eat to trading standards as in my view they failed to…
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Marisota
Hi there! My daughter's Marisota account has been hacked and someone has ordered themselves a nice new i Phone at £1000. Her password has been changed she can no longer access her account. Marisota phones are not being answered due to the virus. I have told her to email them and also to report it to the police. So far she…
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Paid for goods stuck in warehouse
We paid in full by debit card for wardrobes from Bensons and carpets from Tapi. They were in their warehouses waiting for delivery which have been put on hold due to coronavirus. We are concerned if either of these companies go under, which hopefully will not happen, what rights do we have with regards our goods? Just like…
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Antivirus software (1 PC lifetime edition) license is only 5 years!
Purchased antivirus software which was advertised as 1 pc lifetime edition. The machine is a high end dell precision workstation, which I was was hoping to keep and use for at least 10 years, or as long as I can keep it going.... 5 years have past and the software has stopped working. I contacted the vendor and they claim…
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Restaurant refund for cancelled reservation
I paid a deposit for a booking at a restaurant to celebrate a birthday. Now that we cannot go due to the current restrictions the restaurant are refusing to return our deposit and saying that we can rebook once they reopen. This is not acceptable to us since the birthday will be long gone by then. Does anyone know if the…
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The range Lay z spa
Hi, I was just wondering about my rights when it comes to goods bought from the range and further steps I may be able to take. I bought a spa from the range in June of 2019 and used it during the summer, this week i decided to set it up again but the rcd unit isnt working on the pump, I rang the store I bought it from and…
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Theatre Tickets: Postponed Event
Hi I purchased tickets for Riverdance in May, which like all others will not be taking place because of the Coronavirus outbreak. Ticketmaster will not give me a refund as this event has been Postponed, not cancelled. If an event will be taking place in say a couple of months time, that's fine, but who knows when this will…
