Currys LGTV

Bucko415

Hi all,

Any advice and help on the following would be very much appreciated.

In 2017 I purchased an LG TV (model 43UJ701V -ZC) for the price of £399.

I have noticed over the last few weeks a distinct change in the picture quality, with films that I remember to be vivid now appearing to be dim and sporting a blue tint, indeed i notcied this more so when i watched a scene set in snow in which most of the snow was blue!

After looking online it appears that there is a common issue with LG TV's ( I'd be interested to hear if anyone else had any similar issues).

Obviously being in this lockdown period the TV is a source of entertainment now more than ever but unfortunately it is nearly impossible to watch during the day due to the darkness of the screen and equally as bad at night when we can see it, it is blue.

I know that it is now out of warranty but surely just over 3 years is a very short life span for a TV from a reputable company?

I rang customer service and they were of very little help insisting that the only option I had was to send it in for a repair (at a cost of £95) which can only be done instore, but due to the current circumstances all stores are shut so I would have to wait till they open.

My understanding of the Cosumer Rights Act is very limited, but having read a page on Which? it states that a full or partial refund required to be given if

• the cost of the repair or replacement is disproportionate to the value of the goods or digital content
• a repair or replacement is impossible
• a repair or replacement would cause you significant inconvenience
• the repair would take an unreasonably long amount of time.

Do any of these apply due to the fact the store is shut? Which makes the repair impossible?

Thanks in advance for any help/advice you may be able to offer.

[Deleted User]

Bucko415 said:

Do any of these apply due to the fact the store is shut? Which makes the repair impossible?

Is this seriously not obvious to you?  If the stores are not open and your TV not collected, how can it be "repaired" at the moment? These are not normal times and you certainly won't be awarded even a pro rata  refund without any prior examination of the set. 

In addition, is "a distinct change in picture quality", an inherent fault which was present at the time you purchased the set? 

I think you'll have to put any "complaint" on hold for the time being... 

born_again

So a 3 year old TV that cost £399. You might get a partial refund, or if lucky they might have a part to get it working.  But it will be so small that is it worth the stress & trouble at the moment.
I would just go and buy a new one and have done. 

JJ_Egan

Under CR they have the right to inspect or you to proof your assertion via an independent report .

yes we are in an unknown position at present .

Bucko415

Hi all, thanks for the feedback

I have purchased a new tv (Samsung model) but I also took a shot at emailing the CEO of Dixons Carphone Warehouse (parent company for Currys and they are arranging to collect the TV and do a free assesment to see if they can work out the problem.

mattyprice4004

That's very good of them considering the circumstances!

mobileron

So when are they collecting it,you may have to wait a few months.Under the current situation,look for a local tv repair company.

roddydogs

And buy the next one from JL or RS To get a 5/6 yr gtee.

Bucko415

Tv collected on Friday (24th) found out issue today (Sunday) repairing it and returning it free of charge on Tuesday.

Really happy with the outcome

Al_Ross

When you have it back in good condition and with it working as it should be,let us know if your happy please.

Bucko415

Al_Ross said:

When you have it back in good condition and with it working as it should be,let us know if your happy please.

Tv arrived last Friday and picture is a lot better quality. Really can't fault the service that was given.