Just eat won't give refunds

Dontjusteat

I ordered food from just eat. The food did arrive but it was 4 hours late, we had gone to bed. Just eat are refusing to refund me saying it is the takeaways responsibility. The takeaway are simply flat refusing to even answer the phone to me. 

I have reported just eat to trading standards as in my view they failed to provide what I paid them for and I'm hoping by the posting here someone can advise me of what to try next and I also hope people see this and avoid just eat. They are happy to take your money but want no responsibility when things go awry.

If you look on twitter there are endless stories of people who have paid for cold/very late / non existent meals. 

KatrinaWaves

Did you attempt to contact the takeaway at any point and say ‘you’ve took too long, cancel our order’?

[Deleted User]

Dontjusteat said:

I have reported just eat to trading standards 

Well, that will have been an utter waste of time I'm afraid. 

An isolated incident  like that would not interest TS during normal times and I wouldn't expect even a response from them anytime soon. 

As the food did arrive why didn't you just re-heat it the next day? Or did you just remain in bed and not answer? 

A refund (from the Takeaway) should still be possible, though contacting them at the moment could indeed prove problematical. 

Do appreciate that Takeaways across the country have simply closed for the Duration (perhaps forever). As a result, the few that remain open are   utterly swamped. 

That doesn't mean you have to accept poor or no service, but it does mean that you can't exactly take your custom elsewhere. 

Sorry, but that's just the way it is at the moment...

JReacher1

Doesn’t help you but something similar happened to me a few years ago. Since they’ve I’ve stuck to only paying cash on delivery as once they’ve got your money they don’t really care 😀

Aylesbury_Duck

Dear me, some of the complaints on here at the moment are beyond belief.  Trading Standards for a takeaway delivery...

Just don't use them again.  If they're as bad as you reckon they are, they won't last lon . 

[Deleted User]

Aylesbury_Duck said:

Just don't use them again.  If they're as bad as you reckon they are, they won't last lon . 

The problem is that "Just Eat" is an online portal usually for many eateries.

 With so many closed, the ones which remain open are utterly swamped and I guess the website doesn't actually limit the number of orders which can be taken (or the Takeaway concerned doesn't manage them)

Personally, I wouldn't trust any Takeaway food at the moment regardless of the cleanliness of their establishment or the social distancing they may (or may not) practice during food preparation.

Having to wait   for hours on end is hardly a recommendation either...

Regardless, attempting to get Trading Standards involved is both overkill and futile in equal measure..

Zinger549

I ordered a Chinese last night on Just east. Came after the estimated delivery time I assume they were very busy as some places have decided to close. It does give you the option to phone the restaurant/take away. I called them up and he said the driver had just left and he arrived about 5-10 mins later.         

sheramber

We phoned a  three take ways  yesterday at 5.30pm All had a waiting time of four hours for delivery.
One  advised us to phone at 4pm if we wanted delivery about 6pm. as once the online system opened at 4.30pm it was mayhem as people order throughout the day and the orders stack up.  

[Deleted User]

Jsacker said:

As a side point, I won't be boycotting JustEat. I am on the fence about them as a whole.

Just Eat is just an online portal. 

All it  truly  does is increase the cost of Takeaway food because each  premises have to pay to use "Just Eat" and that cost is ultimately passed onto the customer. 

As to the rest of your post, all of that will doubtless be very useful in the future when this crisis is over. 

Not so much at the moment I fear. 

Did you seriously just suggest that a Letter Before Action might be applicable here? 

[Deleted User]

Jsacker said:

Well, if phoning and going to the company in person doesn't result in a refund (assuming that the food was sent back) then a Letter Before Action could be an option. I wouldn't fancy ultimately taking it to small claims court, but the letter alone may do the trick!

I don't think a visit to the Takeaway would be wise during lockdown. 

As for an LBA...for around £20??? 

Just as Trading Standards was never a viable  option, threatening court action in the current circumstance would also be akin to using a sledgehammer  to crack a walnut!

born_again

Never get the point of the likes of Just Eat.
Far better to deal direct with the take away and let them have a bit more profit.