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Lease hire vehicle uncollected due to Covid 19
Hi, My 3 year lease hire with a Nissan Juke came to an end on 28th March and I had arranged its inspection and collection on 23rd March. Due to the lockdown the vehicle was not collected. RCI finance left me in the dark until I contacted them asking what was happening. They have said the collection agency is not operating…
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Dropbox payment taken twice through fault in system
Hi, I was wondering if someone could help me. I use a web service called dropbox, and last year through a fault in their system I started to be charged twice. I have an email saying that one of the payments had been canceled, so I thought nothing more about it, but I recently realised that it hadn't worked, and for the…
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Mid selling of equity release
I have just been give POA on my mother. I’m sorting out her finances and found that 22 years ago she took equity from the house and received a lump sum and a regular monthly payment.It turns out that she sold the freehold of the house and leased it back for as long as she remains there.It’s equated to 70% of the value. She…
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Steam Shower enclosure units failed within 2 years.
Hi all hope everyone is staying safe, thanks for reading and for any advice you can give. I purchased 2 units 1st was a shower enclosure 2nd was a Shower/Steam/Jacuzzi Bath enclosure to be fitted into the bathrooms at home in January 2018 all going well with a family of 4. From August 2019 the 1st would intermittently…
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Netflix
Hi, need some advice. We recently noticed on own bank account statement that Netflix has been taking two subscriptions from us, one for £5.99 (which we wanted) and one for £11.99 (which we didn't). The £11.99 started last July 2019. Netflix have said we have to claim the money back from our bank as it may be fraud but the…
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Groupon won’t refund for goods not received
So I ordered a bistro set off Groupon at the end of March; it never arrived and Groupon now are saying they ‘can’t’ give me my money back and will only give me store credit. Surely they have to give me a refund for goods not received as surely this is as good as theft to take money and not give someone the items they…
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Damaged items - terms and conditions on website
Hi, I am looking at buying a water feature for my garden. I have found what I want online but have come across the following in their T&Cs about damages: "When
items are delivered we require all items to be checked to ensure they have
arrived safely. Any damages / faults / missing components must be reported to
us within 5…
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Cancelled order
I paid for frozen day old chicks. They phoned to say I might need to buy more depending on the orders they get for the rest of this week. I am not sitting around for them-order elsewhere. The company has taken the money-paid online by direct debit. Can I just ask my bank to refund this should the company play funny…
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Laura Ashley - won’t offer a refund
I ordered some items from Laura Ashley on 17th March (totalling £150). Half the order hasn’t arrived and I am chasing this up. Of the items that did arrive, they only arrived late last week and I’ve realised that I’ve ordered slightly the wrong item. Normally this would be fine as I think I would legally be allowed to ask…
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Buying Freehold Lease
I was paying the ground rent on a property and they took the money out yearly on a DD. I wrote to them (Simarc Properties) recently and they said that they have not managed the property since 2014. They gave me the new company and it sounds similar to Simarc its Premier Block Management and the owners are Starcrest…
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Received parcel by mistake, Company want me to pay for packaging, help? [Resolved]
Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel…
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Do you think I have a claim?
Hello and thank you in
advance for looking at this. A few months ago, I contracted with a company to draw up a
will and various trusts, we conducted a phone interview lasting around 40
minutes and was provided with advice. On the back of this, It was agreed to use
their services, and I paid around £3000 via credit card. A…
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Groupon failure
Hi I'm hoping for some help, about two weeks ago we ordered a side awning for our garden on Groupon, only when I got a confirmation email did I realise that we had accidentally ordered two. I got in touch with them as soon as I managed to locate how to contact them and asked if they could amend our order we placed 20…
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company simply states, we don't do refunds.
i ordered an electric breast pump off the internet from a popular company. I ordered it with another item also. However, the item is very temperamental, doesn't do what it's supposed to do and sometimes causes me to leak milk all over my clothing and then I don't have the milk for my baby. I have contacted the company and…
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Faulty item returned, retailer won't refund bank refuses to get involved
I raised a debit card dispute on bank card after item was returned and not refunded. Retailer claimed it was damaged hence why it wasn't working so won't refund.I raised return within a hour of getting item, I say that as I realise damage can occur at anytime but if I damaged it myself I could of just refused delivery.Been…
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Roblox
My friend’s 11 year old son who has special needs has spent over £3000 in Roblox. From the 4th to 10th April there were 167 transactions totalling over 2K. This has left her with nothing. The bank wont take any responsibility and i have submitted a form to Roblox asking for her money back. Very disappointed with Natwest…
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Artificial grass short cut fitting!
I paid a company a lot of money to supply and fit artificial grass 4 years ago. I've had problems with the quality of the fitting, which I called the company back to fix thre day after fitting, again 2 years later due to join splitting and now because of urine odour. I asked advice of a local gardener on how to freshen the…
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Laura Ashley/Barclays
Hi i have purchased furniture from LA in early March prior to them going into Administration, I took out the Barclays credit option so have not paid any money and am not due to until (I hope) my furniture is delivered....do I need to contact Barclays to confirm this as no joy so far from LA? TIA
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Company claim item not received, won't refund
Good afternoon, I sent a mobile phone back to a company (Boxed Tech) in it's original unopened condition after it was no longer needed, within 14 days. The company sent a prepaid Royal Mail tracked stamp (barcode). I've left it a week or so before contacting the company again as I hadn't received a refund. They said they…
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Old paper vouchers with no expiry date
Hi. I was having a clear out and came across some pristine 16 year old paper vouchers from Argos (£70) and Marks and Spencer’s (£25), both have which have no visible expiry date anywhere including the small print. Should these still be acceptable?
