Laura Ashley - won’t offer a refund

homebuyer2

I ordered some items from Laura Ashley on 17th March (totalling £150). Half the order hasn’t arrived and I am chasing this up. 

Of the items that did arrive, they only arrived late last week and I’ve realised that I’ve ordered slightly the wrong item. 

Normally this would be fine as I think I would legally be allowed to ask for a refund due to the distance selling rules. But now, as they have gone into administration, they aren’t accepting refunds or exchanges. The item that I would like to exchange is worth about £65. 

Is there anything I can do or perhaps try to claim back on my credit card? When I placed the order, it was in good faith and they hadn’t gone into administration as far as I knew. 

born_again

You won't be able to go back via the card for ordering the wrong item.

homebuyer2

That’s what I thought but thought I’d ask. Is there anything else that can be done? They’ve only gone into administration after I placed the order.