Laura Ashley/Barclays

LadyElizabeth66

Hi
i have purchased furniture from LA in early March prior to them going into Administration, I took out the Barclays credit option so have not paid any money and am not due to until (I hope) my furniture is delivered....do I need to contact Barclays to confirm this as no joy so far from LA? 

TIA

The_Rainmaker

Yes, but with the current crisis you might struggle to contact them.   I would just cancel the direct debit if you have no joy contacting them and then sort it out later.  

I don't think you will be getting your furniture.

LadyElizabeth66

I don’t have a direct debit set up as it apparently started when you receive the furniture or a month later....but nothing pending in my bank account either?

So should I just go ahead and purchase a sofa from somewhere else as bit desperate now!

LadyElizabeth66

The_Rainmaker said:

Yes, but with the current crisis you might struggle to contact them.   I would just cancel the direct debit if you have no joy contacting them and then sort it out later.  

I don't think you will be getting your furniture.

I don’t have a direct debit set up as it apparently started when you receive the furniture or a month later....but nothing pending in my bank account either?

So should I just go ahead and purchase a sofa from somewhere else as bit desperate

bellaboo86

Hi,
Do you have an order no for Laura Ashley? If so, it might be worth contacting them.
I ordered 2 light fittings on the 18th March and then heard nothing from them until last Friday when I got an email saying 1 of them would be delivered the next day. I thought maybe that was an error  and I’d get both (but I didn’t). I emailed LA to ask about my other one. The email said, amongst other things, that they are working their way through orders but going into administration and Covid had slowed everything down. It also said they wouldn’t process refunds or returns. 
I’m sure you don’t want to end up with paying for 2 Sofas so worth checking. 
The communcation from them hasn’t been great. Not hard to send an email to customers saying what’s going on is it? 

born_again

If you purchase another sofa, what will you do if the LA one arrives?

You really need to contact them to find out what is going on. As many people will still get their orders. Of course things are even more delayed at the moment, than they would normally be.

LadyElizabeth66

born_again said:

If you purchase another sofa, what will you do if the LA one arrives?

You really need to contact them to find out what is going on. As many people will still get their orders. Of course things are even more delayed at the moment, than they would normally be.

I have seriously lost count of the times that I have contacted them with my order number and have had nothing concrete back just a standard suppliers withholding orders and delay due to Covid and even ‘we can’t guarantee you will receive your order’

i have heard nothing via email or post from Barclays and delivery was due on the 17th Aplril now, I also rand Barclays partner finance and entered the 16 digit loan number that I was given at the time of purchase on the 3rd March and that wasn’t recognised??

I really don’t know where to go next!?