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Double Glazing guarantee on new builds.
Hi, I hope someone can help, I’ve done a google search without any firm answers. I purchased a new build residential property in April 2017 it’s in a large block of flats. It is a buy to let property. In February this year (2020) the tenants have reported that one of the windows does not shut properly. This is a large tilt…
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Static caravans
Apologies if this has been discussed but I have a static caravan on an established site and have paid there fees every year to stay in it from April to October every year obviously the virus has stopped us this year my query is whilst they are quick enough collecting my fees I have heard nothing from them about a refund…
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Sports direct returns
Hi all, I ordered a pair of shoes and socks online and paid for Next day delivery £6.99 on Thursday. This morning at 2am they sent me an email saying the shoes were no longer in stock and they amended my order. I tried to cancel the order but their online form for cancellations wasnt working and didnt send, i did tweet…
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No refund as advertised, just a voucher ?
Hi all,Where do you go when you cant get a resolution with a business ? Is there a department as such that looks into consumer issues, like what trading standards are supposed to do ? Issue: Holiday Extra's I made a purchase for airport parking. The deals listed on the website show free cancellation..…
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Cancelling David Lloyd Membership
Hello, I have accepted a new job offer in London, which means I'll be moving from where I was in Newcastle (when Covid-19 restrictions end) to London. I sent a notice email to my David Lloyd Club stating I could provide evidence of the required to move for the role. However, I received a standard response as they have…
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May wedding, covid and Venue (privately) for sale
Hi everyone As you can imagine from the title I'm having a panic and have come here for some advice/sense/comfort - who knows. We are set to get married at the end of May. Haha. We took out wedding insurance, and have since found out our venue is up for sale. Of course now our wedding might not happen in the way we…
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Council fixed penalty notice fly tipping
Since recyclcying centres are closed I decided to take hedge clippings to a nearby wooded area other than burn them.As I took 2 bags out of the car a council official appeared and photographed me.I put the bags back in the car and drove home.All the bags are now in my garage and no waste was dumped.I can account for all…
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John Lewis £100 voucher {Merged}
Anyone got one? I’ve been told now that my item doesn’t qualify! I believe it does according to their T&Cs. I am going to trading standards as I believe it’s misleading. I’m also going to submit a FOI request to see how many vouchers have actually been given out!
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Car rent
Hi l hope you can help l hired l a car from Sixt last year in Pisa Italy ,when we retuned to the UK about a couple of months later l got a bill saying that the the tyre on the wheel has been damaged .l was very angry because why didn’t they get in touch sooner,we returned the car in the evening so we couldn’t really see…
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Returned parcel not received by retailer
This is my first query so apologies if this isnt done correctly. I returned an order back to JD Sports using Collectplus as suggested on their returns page and followed the returns process to print off the label on the JD returns page. The parcel was dropped off but after the initial scan suggesting the parcel was received…
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Tesco electrical returns no call as promised
Hi guys I bought a faulty tv from tesco end Feb - it is outside their 30 day money back guarantee. I spoke to their representative ( working from home obvs ) who took all details and said they would contact Toshiba to contact me to arrange return for repair. A week later no call and no tv. Lots of people have reported on…
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Where do I stand? Machine repaired under guarantee returned with cosmetic damage.
I purchased an expensive "bean to cup" coffee machine that lasted just over a month before malfunctioning. I had to return it to the manufacturer for repair, which I did, using its original retail packaging. I took photos before to show that it was cosmetically perfect when it left me. It has been returned to me today (5…
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Apple Macbook known fault
10 months ago, so still in warranty, I bought what is called a Macbook 12 inch from John Lewis. Similar to a Macbook Air. The model used a new type of keyboard called "butterfly" and there is a known fault with this. My Mac "sticks" on some keys or doesn't register them at all. Apple have a global Keyboard Repair program…
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Wowcher refusing to refund money
Hi, any suggestions as to how to proceed please.... I purchases dinner for 4 as a birthday celebration for my OH and due to lockdown we weren't able to go. The expiry date on the voucher is end of July but in all honesty I'd prefer to have the money back in my account given the current work situation. Wowcher have refused…
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Next Vouchers to Cash
Hi All, My wife and I recently got married and a number of people gave us Next vouchers as wedding presents. With the current lockdown and business uncertainty, is there any possibility of getting these vouchers converted into cash? Thanks in advance
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very.com - how to refund 'available to spend'
Hi, I recently attempted to purchase a Nintendo Switch on very.com. The order originally was seen as 'Order being processed' on my account so I proceeded and paid the required £283.98 to my account. However, since then the message has changed to read 'sorry, this order has been declined'. How am I able to (if I am at all)…
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refusing packages when you have them
Hi all I wanted to get some advice on something. Basically I had a subscription to a skincare service and when the corona virus started I put it on hold for 3 weeks. I totally forgot I had this and well 3 weeks later we were sitting in a lockdown and I was put on furlough. I decided I didn't want the products because I…
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DFS Sofa order.
Hi all, I've recently purchased a sofa from DFS (from in store) which is yet to be delivered and is awaiting delivery. The order was made about 5 weeks back. I've just had an email through from DFS and have realised that the fabric on the sofa isn't the one I wanted - I hadn't spotted this until now. I've contacted DFS to…
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Wedding insurance
Hi, Our wedding was cancelled by our venue on the day the lockdown was announced and are charging us for 80% of the initial quoted wedding costs as a cancellation fee so we need to claim on our insurance for our money back. Has anyone had any luck with claims with Debenhams wedding insurance? I’ve submitted our claim but…
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Distance sell
hi there. Is there a loophole in the law. If I buy a car true distance sell and I take the dealer finance (HP) it looks like my 14 days cancellation after delivery is annuled on the basis that finance is excluded under consumer contracts legislation. Thoughts.
