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Can a Loan company retract there Goodwill Gesture after I accepted?
Hello, I had a loan several years ago which I did repay eventually and recently I put a complaint in as I thought maybe they should of never accepted me. I got this reply : From our investigation, we have found no evidence that you have suffered financial hardship as a result of your loan and that you have indeed repaid…
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Yodel say item delivered, it was not, online supplier taking Yodel at word
Short version: Yodel system says item properly delivered, however item not with me and no card went through door. Over a sequence of phone calls the driver eventually clame to the conclusion that they'd probaby put it on the pile for another delivery company, but that she had told the Yodel office. Yodel site still tracks…
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Wayfair and XDP
My parcel was supposed to be delivered on the 15th of April, it wasn’t, the parcel was missing, it was supposed to be out for delivery on the 17th but didn’t. I then got told it was found and would be delivered the 20th April. I was at work when this parcel was apparently delivered. It wasn’t. The driver said he delivered…
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VAX is not covering WAND/Handle under warranty
I bought a vax vacuum with extended six years warranty. After 10-11 months, suction was
reduced. I called vax and then they asked me to replace the floor head, suction
was never back to the level as new. Suction continued to reduce. We called VAX
about 2 years back and they remotely assisted. However, problem was not…
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Card payment taken 8 months later with no communication
Hi I had items last year from a company and it was an on demand subscription box. Then last year in Sep I had my last box. Right at the same time a huge amount up upheaval in my life happened I had to suddenly move out of my home and take my children and start divorce proceedings all at once.Meanwhile this company emailed…
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Tv return
Had my tv delivered a week ago and not happy with the sound or picture,contacted currys and they said i cant return it because i opened box i still have the box and all the packaging.
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Wedding postponement - extra costs - is this legal?
We are due to be married in September 2020 and have recently inquired with the venue what their current plans are and they have advised they are NOT CANCELLING any event but are postponing them instead. There wording was: Just to explain to you for financial plans – no wedding will be cancelled – we will always postpone…
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Vax not replacing 14 month old vacuum
Can vax refuse to replace 14 month old broken vacuum because they say I haven’t registered warranty
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Need help on returning my baby faulty cot during covid 19
Hello, I bought my daughter a new cot online from a company called 'precious little one'. It arrived in the first week of march and the box was damaged. On opening the box i found the cot was badly marked and damaged in lots of places. I contacted the company by phone and email to be messed about for weeks. During this…
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Trade in phone value reduced by Samsung when returned their faulty device
My son went to buy the new Samsung phone and as part of the finance deal traded his old phone in the value of the phone they gave was £350 trade in. There was no complaints or disputes from Samsung over the value. Now the Samsung phone is faulty and has been returned. We are waiting for confirmation that the phone has been…
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Issue with Hughes not being able to collect TV due to Covid - I should be entitled still to refund?
I purchased a TV through Hughes and I made sure they had returns policy where they would collect the TV and have it fully insured to be returned even at an additional cost of £50. In the meantime whilst waiting for the TV to be delivered from Hughes, I was able to purchase a better TV for cheaper from Richer Sounds. Once…
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Beware Argos not refunding or replacing faulty items until stores reopen
We recently puchased a lawnmower from Argos click and collect. The first use it stopped working within 30mins. Argos are now saying that they are not accepting any returns or refunds for faulty items until their stores reopen . I am livid if they are selling items that you can collect from their sainsbury stores then my…
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Returning goods online - who pays for delivery costs?
Hi all I purchased an item online, however when it arrived it was apparent the item was not suitable - I purchased a fold away desk, as I'm working from home due to the current situation. However it was slightly bigger than anticipated, and doesn't fit in the limited space I have. I have asked to return the item, however…
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HELP! Right to refund faulty ebike??
Hello looking for some help. I purchased an electric mountain bike from my local Giant store last week. Since then I’ve had nothing but problems with the bike. I paid £2860 and in my eyes it’s not fit for purpose and I would like to know we’re I stand in regards to a refund before I go to the shop. I bought the bike on the…
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Close a casino account
I’m trying to close an online casino account due to some poor customer service. It’s only something very minor but the way they handled it annoyed me and there’s lots of alternatives out there. The problem I am having is that they are refusing to let me close the account. They say I can self exclude for up to five years…
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Now TV - no customer servce
I've been charged unexpectedly for Now TV for some months Their website has no way to contact them - all customer service has stopped due to the virus??? What can I do?
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Boots Travel Insurance Cancellation
I might be completely off base here but I’d appreciate any advice. I was was due to travel on the 7th April to Lanzarote but of course there was a travel ban in place due to the current situation. We had travel insurance with Boots but luckily didn’t need to make a claim at all as our travel agent provided a full refund,…
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Query on Direct Debt Adminstration Fees
Currently pay my Service Charges as a Leaseholder, on a "as required basis" so looking at moving to Direct Debt but the Building Management Firm wants to charge a "Direct Debt Administration Fees" of £27 per year, this is the first time I have ever heard of a specific Direct Debt Admin Fee and having a look around on the…
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B&Q Delivery
Hi I would like any advice on the lateness of my B&Q order please. I placed a £220 order on 26th March 2020, B&Q emailed confirmation of a 31st March order, which was fine, stating the driver would call or email with an update. Well it's now 19th Aprirl, no delivery, no email and no calls. No communication what so ever. I…
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Argos refusing to refund
I need some advice please before I end up cracking up. 4 weeks ago my washing died. Ordered an new one to include installation and recycling the old one from Argos the weekend before lockdown was announced. Chose to have it delivered on March 27th the first available date. Few days later lockdown was announced, the…
