Returning goods online - who pays for delivery costs?

JoshyBoy_2

Hi all 
I purchased an item online, however when it arrived it was apparent the item was not suitable - I purchased a fold away desk, as I'm working from home due to the current situation. However it was slightly bigger than anticipated, and doesn't fit in the limited space I have. 
I have asked to return the item, however the seller is requesting that I cover the costs of return, which is over £20 due to the size and weight of the item. 
The item itself is only £50.00. It seems a little unfair that I will have paid £20.00, and will have nothing to show for it. Then again, I suppose the seller could well argue the same... 
I'm guessing my rights are limited, here. But thought it best to double check with you guys. I don't anticipate good news!

Fosterdog

As long as the seller informed you of your cancellation rights and who bears the cost in durable medium then you will have to pay for the return

ToxicWomble

If it’s  bigger  than anticipated - then the cost is yours to bear

If it’s bigger than described - then the cost is theirs to bear

shaun_from_Africa

ToxicWomble said:

If it’s  bigger  than anticipated - then the cost is yours to bear

If it’s bigger than described - then the cost is theirs to bear

But as pointed out by Fosterdog, only if the OP was advised of their responsibility for the return costs prior to entering into the purchase and only if this advice was provided via a durable medium.
If it was a B2C sale and the info wasn't provided then the retailer is responsible for the return costs even for a change of mind return.

unholyangel

shaun_from_Africa said:

ToxicWomble said:

If it’s  bigger  than anticipated - then the cost is yours to bear

If it’s bigger than described - then the cost is theirs to bear

But as pointed out by Fosterdog, only if the OP was advised of their responsibility for the return costs prior to entering into the purchase and only if this advice was provided via a durable medium.
If it was a B2C sale and the info wasn't provided then the retailer is responsible for the return costs even for a change of mind return.

What's more, if it can't normally be returned by post (ie needs courier due to bulk/weight) then the retailer also needs to tell the consumer how much the return will cost. If they do not then the retailer is liable.