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Amazon Returns and CV
Has anyone here returned anything to Amazon during the current lockdown? I've got an item I want to return and got the following options to choose from but not sure which is the best in the current climate. The options are Hermes drop off (with or without label printing), Royal Mail drop off with label printing (limited to…
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Refund for lost parcel
Hi all! I'm just messaging because I'm not sure what my rights are regarding a lost parcel and refunding. I bought a Nintendo Switch console on the 7th April from Nintendo UK when they were miraculously in stock. I chose next day delivery, and the console was dispatched from Nintendo's warehouse that evening. In the…
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Moved: Inaccurate Information From Investment Management Company - My Rights?
This discussion has been moved.
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New Amazon scam
I received two emails from Amazon confirming orders I did not make. Assuming they were junk, I just deleted them. However, these items then arrived, I was charged for them and a day later, was told I had posted reviews (5*) for said items. I have read about the ‘brushing’ scams, but on this occasion my credit card was…
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The Range online ordering
Does anyone have any contact details for The Range other than the completely useless 0345 026 7598 main number that is not being answered at all ?, I have placed several orders prior and since lockdown, they initially were delivered by XDP to the wrong address/wrong road/ wrong postcode ..... latest order due yesterday has…
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Holiday home ground rent ?
I have a holiday home (static caravan) on a registered Holiday Park.I paid my ground rent, rates and utility bill back in Jan 2020 to cover year 20/21.Will I be entitled to a refund on the ground rent for the duration the park is closed due to covid19 as per the government order to close holiday parks. And also the rates…
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Business Purchase Cancelled
Hello, Hoping for some advice please. I run my own Ltd Company and in February I purchased 2 new machines at a cost of £40,000 from the same company. I ordered via email, and paid by bank transfer in full. Delivery was due around the end of March and everything was confirmed. Coronavirus then happened and my install date…
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Caravan park fees
Since the lockdown has been imposed, obviously caravan parks have had to shut within Government guidelines and recommendations. Many fellow caravanners on social media are concerned about monies paid up front for their seasonal pitches (this is not in reference to those who tour). My husband and I received an email from…
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What is going on with Very?
Very is falling apart, they don't answer phones, you can't get in touch with anyone at all.Sent me a tumble dryer and I realised when I turmed it on that it is faulty. Won't let me return and say I will have to make any requested payments.I've only had a response through Facebook and Twitter messaging and they seem to be…
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Trustpilot scam/deception
Does anyone have any experience of the following? I had a few sales calls from Trustpilot over a year ago, I considered their service and decided to try it for a year. The sales rep told me I could try it for a year, then before the year was up, they would call, see how I had got on, and discuss upgrading/renewing for…
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ASDA refund taking too long
Anyone else having this problem? had a delivery on 17th April. Over half the items were unavailable and a further 5 items were said to be delivered but were not. In total I’m waiting for a refund of £86. On Saturday all the Asda transactions disappeared from my account and the full money was back in my account. On Tuesday…
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False Advertising online Shopping
Hi All, I recently purchased some well known branded sandles online from a reputable designer shop online. I had searched widely for the sandles which I specifically wanted in Leather. I found them, purchased them and when they arrived I found that they had sent me the plastic Birko version. looking further into the item…
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Advice needed on delivery company and "guaranteed next day delivery"
Hello all I've included a copy of the transcript I've had with Parcel2Go.com below for full context and frankly to demonstrate how I feel they just wanted me to go away, but to sum things up... I booked a parcel service with them on Monday for collection the following day and paid extra for next day delivery, the total…
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refund on course changing its delivery
Sorry if this seems petty with the current crisis. I signed up and paid for a day course in July. Due to the virus, it has been cancelled and they are offering online at the same price. This does not work for me. I am not a professional, just a mum and cannot due the course at home. I have asked for a refund as I have…
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Is my deposit safe?
Three weeks before the lock down I put down deposit on a new conservatory, work to start beginning of May, now of course because of the Corona virus the company is shut down and possible start date unknown. Question therefore is my deposit safe due to the possibility of this company going bust, I paid via my Bank debit…
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Laptop not fit for purpose
I bought an HP stream laptop just before lockdown in preparation. Little did I know that the internal systems take up all do the storage/memory, so we can’t even download any apps. I finally got in touch with curry’s via live chat and she said I can’t return it as it’s been opened and used. How can I see if it’s fit for…
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Returned Boots - Lost in Post
I bought some boots online before Christmas. They arrived promptly but were the wrong size. The item had been mis-sized on the website for the brand. The company 'Daniel Footwear' were happy to accept their mistake and sent me a return form to print off and attach to the parcel. I took the parcel to the local Royal Mail…
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Looking for definitive info on customs on antique jewelry
Hi All, I'm looking for definitive information on customs on buying an antique ring from the US and having it shipped over here. I'm reading a lot of conflicting information online. The ring in mind is from 1890 (over 100 years old). If I purchase online, what will happen with customs? What needs to go on the parcel? I…
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SCS Furniture Woes
Hi to you all and I hope this is the correct forum for advice relating to my longstanding issue!In October of 2016 my wife and I agreed to purchase a 3 piece suite, comprising a 3 seater electric recline, a 2 seater manual recline, a single chair, electric recline and a footstool from the Solihull branch of SCS. It was on…
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Told refund for damaged item can only be given by local store
Before the ‘lockdown’ I ordered a large item from a local leading brand store. It arrived damaged and, by contacting the main office telephone number, I arranged for it to be collected and a refund given. I contacted them after the refund was long overdue, to be told I would have to wait until the local branch reopened and…
