-
Laura Ashley item unfit for purpose - refusing to replace or refund
Hi, we made an order with Laura Ashley just as they went into administration. They are still trading and still operating but aren't making the changes to policy or consumer rights clear. It took nearly 2 months for our order to arrive and on the whole, we are satisfied with the items. However; we ordered two pots of paint,…
-
Site fees for this year ? Refund or roll over ?
Can you help us ??? Is there going to be any help for caravan owners who have paid fees for this year and cannot use the caravan whilst it’s on lockdown ? Will there be any help for the thousands of owners who will be out of pocket across Great Britain ??
-
Andrew James comes with a guarantee, but they no longer exist! Help?
I purchased an Andrew James Slow Cooker late last year, and it's not heating up. The company I have read has gone into administration - and guarantees are no longer valid. It's been 8 months, it's a two-year warranty, how can I get my money back from them or claim on the warranty from another seller?
-
Sent wrong model, but only noticed as after opened - rights
I ordered a pulse oximeter (yes I know!) - been having some breathing issues - so ordered one of these finger ones. Opened box and batteries ready to try and realised it had a different name on it, went to check box and it is a different make to the one I ordered. I rang company who said probably the same, just different…
-
Wedding cancellations due to Covid
I saw this article in the BBC today: https://www.bbc.co.uk/news/business-52400441 Basically the wedding venue is cancelling due to the current circumstances, but the enforcing the (extortionate) cancellation fee on the client. I should point out the venue is offering alternate dates for free which seems like a fair…
-
The Range - No response from Returns. Expensive Item
Sorry for what must seem trivial in our current environment. Can't afford to loose this money or not get replacement. Been trying for a week now. We recently bought a rather expensive item, something we have saved for, for some time. The item was delivered, as you would expect, from a distance. The delivery drivers kindly…
-
IKEA Gift Account & Hemingways - unable to contact during coronavirus! help!
We had an IKEA gift account for our wedding which we have tried to close down and get the IKEA gift card. We have been completely unable to contact then about it. The direct phone number for the IKEA gift account is not working. When we contact IKEA, they say it is managed by Hemingways. When we contact Hemingways, they…
-
Uncollected damaged but working item
Hello,Back in September last year I ordered a laptop. It eventually arrived, after several miscommunications, but the box had a hole in it, and a visible dent in the laptop. I kept it unopened and contacted the supplier, who arranged a replacement and collection of the damaged product. The replacement arrive fine, but…
-
B&Q Kitchen
Morning I purchased a kitchen from B&Q in march delivery date was agreed as 29th April, I have recieved an email saying it wont be delivered on this date and they cant tell me when it will, the old kitchen is already removed due to alterations we have had done , ive checked the order online and it has a delivery date of…
-
Rowing m/c return - online purchase - "unnecessary handling"
We bought a rowing m/c online for about £220. It’s quite a popular one and we researched
reviews of it before buying – seemed like a good reliable buy. It was bought via Amazon from a 3rd
party. It arrived earlier this week and we’ve assembled it. Upon trying it out we’re not happy with the
design of the machine as it does…
-
Bought A Broken & Misrepresented Car Privately
Bought A Broken & Misrepresented Car Privately Hey guys, hoping someone can advise me what my rights are on the following case. I have tried to keep it as short as possible. 22/02/2020 I picked up a Volkswagen Golf 2006 1.9 TDI. I had checked over the car and there were quite a lot of things that were not mentioned in the…
-
Currys dishwasher, their install, leaked and ruined floor
My daughter bought a new dishwasher from Currys in December and Currys fitted it. Yesterday she noticed a mushroom on the wall, pulled out the dishwasher and found it had been dripping (not a lot, but constantly) and the floor underneath completely ruined. On inspection, her boyfriend found the water input hose was a…
-
Carpetright failure to deliver
My carpet was due to be delivered and fitted to an empty and unoccupied property a few days after the restrictions were announced. Carpet Right didn’t contact me to tell me that they had cancelled the delivery. I had to repeatedly chase them to get them to confirm this. I contacted customer services to ask if they were…
-
Warehouse clothing - returning an order
I received an order from Warehouse on 3 April and wanted to return all of the clothes (value around £130). I paid with PayPal. I was holding onto the parcel due to self-isolation. Then went on their website a couple of days ago to raise a return and, as they have gone into administration, it says: Orders placed before 10am…
-
B&Q total lack of customer care
How can a company the size of B&Q possibly get away with taking thousands and thousands of pounds from customer and then not deliver and totally ignore you, I am not alone in being owed nearly 2 thousand pounds for kitchen units,delivery day came and went with not even a text to say sorry we cant deliver,they totally…
-
Wowcher Refund
Looking for advice of whom I should contact please in relation to not being able to get a refund. I purchased a rattan garden furniture love bed sofa set from Wowcher, on 06th April 2020. The Wowcher was redeemed with the Merchant, and delivery date was updated to show that the product would be delivered on or by…
-
Painted signage on gas hob
I have a gas cooker hob that is almost 2 years old. We look after it well and it does get a wipe down after every use. However the decals showing which knobs for which plates is wearing off, so it becomes harder to automatically know which plate is required. I'm told that this is wear and tear and cannot be replaced.…
-
Direct debit recovery
The Gym took my direct debit despite being unable to provide the service. Tried unsuccessfully (so far) to get my money back. Bank says it's a customer dispute, not an error so won't refund. Gyms says wait the DD facilitator will refund but it's been weeks. Any advice?
-
Landlord just sent me a £2000 utility bill that I didn't know existed
I've been renting a flat from an established letting agency for about 2.5 years. I've been paying a monthly electricity bill to EDF since I moved in... along with council tax and water rates (there is no gas supply). Unknown to me - until today - there is a separate utility provider specifically for the Heating and Hot…
-
Should I expect an online deposit to be refunded during coronavirus?
My basic query is whether there is any guidance over deposits being refunded in the current period. The deposit was for a conservatory. The company's activities are currently on-hold and only a skeleton staff are working. I had written confirmation when I made the deposit that it could be refunded, by them or by me, as the…
