-
Amazon seller
Hi - I have bought a product on amazon from a seller "cyprus bbq". It was £189 but when I checked the sellers own website it was £30 cheaper. I contacted them but they said it was already dispatched and they have costs to cover - not fair to put those costs on the customer. Please can someone tell me if this is allowed.…
-
Partial refund on online purchase for Amazon
Hello, Please help I purchased a Wi-Fi mesh extender on Amazon for 100 pounds, it didn't work, so I returned it in the original box the next day. I was only given a 75 pound refund, because I had opened the box, is this legal. Many thanks in advance for any advice.
-
Help with recurring payments for a service (Zoom) I cannot access
Hi all, I'm new to the Forum, so please go easy on me(!) Hopefully I've posted this in the right place... Around a month ago, in the midst of the Coronavirus situation, I thought it would be helpful if I had access to a paid Zoom account. I'd begun using video conferencing a lot more both for work and personal reasons, so…
-
New front door.
Hi I ordered and paid for a new door, £848.98, door was delivered and fitter spotted it was damaged , so arranged to send it back. Supposed to refund me and re-order door. The coronavirus started, and the company couldn't confirm the door had been collected, as the firm picking up the door was in lockdown. They say they…
-
Delivery man damaged my property
I ordered some collapsible ladders which were delivered by DHL. I was out at the time but was notified by my security camera that someone was on my property. I then received another notification 8 minutes later where I saw the delivery man leaving my property. Confused as to why he was on my property for so long (down my…
-
What is a reasonable good will gesture amount?
I hope someone can advise. When a big national retailer offers £50 as a good will gesture, but will accept a counter offer, what would a reasonable counter offer be considering a monetary loss of £600 as well as the stress this has caused for a whole year? Any advice would be appreciated! Thank you!
-
Substandard landscaper - what are our rights?
Hi, We paid to have some landscaping work to our garden in 2018. The landscaper asked for payment upfront, which we stupidly paid, and then had nothing but trouble with them. Weeks of no-shows, constantly having to chase them to come back and have been left with unfinished, sub standard work. We asked them repeatedly to…
-
Hermes
I ordered a waterproof jacket and within 24-hours it was dispatched. Shortly afterwards I received communication from hermès giving me a delivery time. Despite the fact that I was at home the app said that that they tried to deliver and no one was at home and there was no alternative safe place to leave it. They said they…
-
Little Tikes
Hoping somebody could advise me please? I purchased a Little Tikes Dino Bouncer for £99.99 direct from the company at the beginning of December as a Christmas gift. It’s been used a few times by a small child, so not excessively. It has recently started splitting along the seams underneath the attached slide; looking at…
-
Caravan purchase HELP
We purchased a caravan end of March and paid a £500 deposit. We were part exchanging our caravan and the rest on hp. However we have been unable to collect caravan due to COVID-19 and the dealer being closed and now our circumstances have changed so we cannot afford it. The dealer is saying because we signed a contract we…
-
Constant faults with a 3 month old Macbook - Currys / Apple will not replace
Hi, I have a new MacBook Pro 2019 128GB which I bought from Curry's, after 70 days (less than 3 months) the LCD screen started to show defect. I sent it back to Curry's for repair, they refused to repair it and tried to say that it was "accidental/physical damage" which confused me so i called up and complained and they…
-
Groupon
I ordered an item from Groupon, they accepted the order and took my money. Paid by bank debit card. They sent me an invoice for my payment. The item did not arrive within the stipulated time so I chased it up. They have responded that the item is no longer available and they have offered me a credit note. I am ok with the…
-
Marketplace facebook
What are my right when buying on Facebook market place ? I bought a MacBook it stated good condition no faults and it has broken within 3 weeks ? Any info thanks
-
UK company outsourcing from china
I purchased something on the Internet which appears the company is based in the UK (order email and Facebook pages have UK addresses at the bottom). However this morning I had a customs fee payment from Royal mail, I had no idea what it was for but after looking into it as I wasn't sure what it was discovered it was this…
-
Given that British Gas Homecare cannot honour their insurance, is that a breach of contract
I need your help in rationalising my thoughts. I have been with BG for the last 3 years, paying £18 a month, I have called them twice for small non emergency call outs and paid £60 both times, but recently my heating has been coming on even though it's switched off from the thermostat, timer and main switch. I have booked…
-
John Lewis Faulty Item
Hi, I bought a garment steamer from John Lewis on the 14/12/2019 and the knob that turns the machine on and selects the temperature has recently stopped working. It just spins round and doesn’t select any settings/turn the machine on. As it was under guarantee and under six months old I rang John Lewis asking for a…
-
Appliance service - unauthorised work
I had my hot tub serviced a few weeks ago. During the service, the engineer said that one of the pumps was showing signs of wear, and he could change it as is was still under a 5 year warranty. Naturally I said yes. A couple of days later I received a telephone call from the company telling me there had been a mistake, and…
-
Groupon Rights
I purchased a kettle and toaster from Groupon 6 months ago. The toaster has now broken and I asked Groupon for a replacement. As they have none of the exact model left they are now offering me !4.99 of credits. I paid £79.99 for the set and cannot get a replacement for that price. As its faulty surely I am entitled to a…
-
Scammed by groupon?
I recently bought a garden chair swing from groupon , i payed with paypal / credit card linked , 4 weeks go by without an update and delivery i logged into my groupon account to find out that the order is still under the accepted tab , i contacted groupon to find out what was happening with my order and the reply i got…
-
Concert ticket refund due to the Coronavirus
I have booked to see the Killers in May this year but due to the Corona outbreak the concert has been rescheduled to June next year. I am unable to attend on the new date so have contacted Viagogo for a refund. Their reply was due to the concert being rescheduled and not cancelled they are unable to refund my tickets. What…
