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Help! Cancelled Newspaper digital subscription! they’re hounding me every single day for the money!
I was wondering if someone could please help, my anxiety is through the roof and this company are phoning me every day. I subscribed to The Times digital pack online, it was a deal £8 for 8 weeks offer on 3rd September. I didn’t read the confirmation email because it seemed simple enough. Then on 3rd October £26 came out…
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Refund waiting time?
Hi, I placed an order online but was told after the delivery date that my order was out of stock, I was given the choice to wait or ask for a refund, I asked for a refund which was almost 4 weeks ago now, Iv sent 3 emails asking when I’m likely to receive my refund, I had one reply saying they are very busy etc which was 9…
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Virgin media Digging up roads & pavements with no notice
Hi, quick question please. Virgin Media (or rather their contractors) have closed the road outside my house while they are digging it up and laying cables of some sort. They are working from 7.20 am until 20:00. I DO understand that this is probably a good time to close roads, but they are working from very early until…
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Curry’s PC World
Has anybody been successful getting in contact with the above to obtain refunds for items that have nit been delivered? I have seen so many complaints but nobody is getting anywhere.
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Delivery refund
I thought as part of distance selling postage had to be refunded if goods were returned within 7 days?
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Laura Ashley
I was about to buy some rather expensive curtains on the Laura Ashley website and saw a message from the administrators stating that items cannot be returned for refund even if they are faulty. Needless to say I decided not to buy. Just a warning to other shoppers out there.
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Warehouse clothing administration - order not fulfilled
I ordered from the Warehouse clothing website on the 12th April, unsurprisingly given the company going into administration, I haven't received this order (it's showing as awaiting dispatch on the Hermes website). I have emailed the administrators at oasiswarehouse@deloitte.co.uk and received a reply advising me that all…
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Need help - Gift Card Fraud
Hi everyone, I have been a victim of gift card fraud! Background: I responded to a works email who pretended to be the CEO of the company who asked for my phone number to help with an errand, in which I provided. Then 5 minutes later I received a text message saying that they had my number saved onto their phone. They…
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John Lewis won't accept return...please help
I recently bought a laptop from John Lewis (pixelbook Go) and realised after I tried using it that it wasn't fit for the purpose I bought it for. I read through MSE consumer rights stuff and understood that as I bought it online I had a right to return it, even though I have used it. It was less than 14 days since I bought…
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Currys PC World - No response on phone lines
Hi. I've been trying to contact Currys over the past few days to arrange the return of an item. There is no response on the phone and yesterday I spent 2 hours waiting. I have tried contacting them on Twitter..they ask me to direct message them with details and then no response. Looking at Twitter this has happened to…
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VAX Warranty
I purchased a VAX hoover and during the warranty period it required a replacement floor head. The floor head was sent to me in June last year 2019. The replacement floor head has now broken and VAX will not replace as the hoover itself is out of warranty. VAX say that the replacement part isn't covered, surely that part…
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Talk talk bill increases during contract and cannot contact to cancel!
Hi all I hope I follow the posting rules properly... We have a talktalk (TT) account for broadband and landline. Its on a fixed price contract ending 23rd September 2020. Price rose 3 months ago, we complained, got apology, price dropped back. 2 more price rises in last 3 months (no notice) and we have been unable to…
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Damaged Delivery
I recently ordered a wardrobe from Very and it's arrived, the item has been delivered and unfortunately part of the wardrobe is damaged. I've tried calling Very but I get no answer after been on hold for over 2 hours... I've messaged them via Social Media and I got a response saying due to COVID-19 they're unable to help…
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Awaiting Delivery for online purchase
I purchased an item with a retailer online, paying part gift card and part credit card. They are using Hermes as a courier to deliver the item. I placed the order on the 3rd April and on the 8th April,Hermes sent an email advising they have the item with a tracking number and it will be on its way to me.To date, I have…
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Laura Ashley orders not received
Hello, I ordered some paint on 31 March and have not received it. I have emailed to chase, but only get an automated reply. I have tried phoning but they are no longer accepting calls. Where do I go from here? I believe they have gone into administration, yet you can still order items online? Is anyone receiving their…
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Elite Singles
I am trying to cancel my membership renewal in Elite Singles. What ever I try it will not let me. It says you can use links to cancel but they do not show up. Their contact support will never connect and I feel I will be forced in to renewing something I don’t want anymore. Can anyone advise what to do please?
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Caravan paid for but unable to collect, what if they go bust
Have paid in full for a caravan by bank transfer so no protection there. Unable to collect due to COVID-19 and no idea when I will be able to collect. If the limited company goes bust, can I get my caravan from the receivers on the basis that it is paid for and therefore technically mine?
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Amazon Refund and Item Return
The item I purchased from a seller on Amazon was not as described and totally different none original packaging. I contacted the buyer asking for an uplift and refund - the return page asked me for the issues which I duly put on the form - the seller contacted me after 2 days and asked what was wrong with the item, again I…
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claiming compensation from Team KNOWHOW for unsatisfactory service
Hi, I'm looking for advice on how to claim compensation from Team KNOWHOW for a coverplan agreement which has provided unsatisfactory service over a 3 year period. I've been given their customer services email address after complaining over the phone and am requesting a refund on the grounds that they have failed to…
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Faulty TV
I bought a television in December 2019 shortly after Christmas end of January it started to play up such as turning its self off and randomly changing from one source to the other, i put up with it thinking that it was nothing, but as time went on it was happening more frequently. i rang the company and they arranged to…
