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Dead Pixel TV John Lewis warranty help please
Evening All, I'm after a bit of help\advice please. December 2017 I purchases a new Sony A1 OLED TV for £2500 from John Lewis and it came with a 5 year warranty. Last week I noticed it had developed a 'dead pixel' and so contacted them only to be told that this was not covered by the warranty: 'What's not included?* Pixel…
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online garden centre order - won't deliver for 2 months + but also won't cancel
Apologies if this is already covered somewhere. I thought it would be and checked about a week's worth of posts but can't see similar. At the beginning of April I placed an order with a well known national garden center for home deliver (via post) of seeds, plants and compost. At the time delivery was quoted as 3 days for…
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Members of Tribunal removed main document from case causing delays & expenses - expense claim
Hi all,About a year ago I made a CICA claim at HMCTS but unfortunately the main document I used as evidence and support for my case was recurrently removed from case by members of the Tribunal. The direct result was that my claim was unfairly rejected causing further hardship and distress (in addition to financial losses…
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Advice needed on receiving a money back refund from a returned online purchase
I made an online purchase for items of clothing to the sum of £98.99. Sub total:£95.00 Shipping: £3.99 VAT: £16.50 The items did not fit and so I returned them. I ordered the items on the 9/4/2020. I can't recall when I received the items, but I contacted the seller and cancelled the contract and enquired about making a…
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Debenhams Returns Not Yet Refunded
HI, Just wondered if anyone could advise on what I can do next: I returned a parcel to Debenhams approx 5 weeks ago, via a Hermes Collection point, I am pretty sure I was given a ticket however have not been able to locate it, therefore I am unable to track the parcel via Hermes. I am not able to contact Hermes as…
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Tastecard Auto Renewal Policy
I joined taste card through my employee benefits over a year ago, I seldom used the card and assumed it would expire. In the meantime I have changed jobs and no longer have access to the email address used to create the membership. I noticed recently my bank had taken £39.95 from tastecard. I made some enquiries and was…
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Can they take our house
I currently co own my house with my boyfriend its owner outright so no mortgage. he had an accident at work in October the ladder fell off the top of his work van after he secured it and hit an on coming lorry causing damage to the lorry and injuring the driver he notified his insurance company who have now written to him…
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Groupon
I ordered an item from Groupon, they have not supplied the goods within the specified time and in fact they are approx a month overdue which I accepted due to what is going on at the moment. However, now I have asked for a refund and they will not refund back to my credit card and are only offering Groupon Credits...is…
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Faulty (?) Farrow and Ball Emulsion paint
I have just bought 5 Litres of Farrow and Ball modern emulsion paint to decorate my study. I'm a competent amateur decorator but this is the first time I have used F&B paint. As we are on lock down I bought the paint over the internet and the sent it by courier. It was expensive at £89 for 5 litres but I loved the colour.…
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On-line Mobile Purchase:
Hi there, This is my 1st post so hope it's okay. I ordered the new iphone SE 2nd gen. on April, 27th and received it today, April 29th @ 3.30 pm. However, after reading the iphone User Guide and realising that I now have a 3-1 sim card I know that it's way beyond my comprehension. I'm a few years older now with multiple…
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Curry’s Know how
I have a curry’s know how plan to cover repairs or help towards the Cost of replacing the machine. We have been advised machine has been written off but cannot get the code to arrange replacement. Keep getting advised email sent , that code we have is correct but still unable order washing machine. Spent countless hours On…
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Unsafe electrics works done at my house
Need to sue electrician for monies paid. He did not complete contact. Electrics were unsafe. Unable to find his home address to make small claims. He is not registered. Months later got another electrician to complete works. How can I get my monies back? Help please!
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Ridiculous Royal Mail custom charge
My friend who lives in jersey has sent me her old phone which isn’t worth a lot and paid nearly 10 for tracked delivery. She was asked if the parcel was worth Over £20 which as it is sent tracked. I have been stung with an customs charge of £38 or I can’t have the parcel. I send her parcels all the time but Have never had…
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Gift card not activated
Hello, I am hoping you could please tell me if there is anything I could do. We got given a £200 gift card for our newborn baby from work for next. The person at the till didn't activate the card. Fortunately we have the receipt proving it has been paid for. When contacting customer services they say nothing can be done…
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Tough Mudder Refund Rights
Have been advised today by Tough Mudder that they will not issue refunds for tickets bought in 2019 for any 2020 events which are prosponed, even though they confirmed in writing on 06/04/2020 that they would, as apparently the original company went into administration and was bought over (totally unaware of that until…
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Solved - Delivery Charge Refund
Hi, I’ve never had to deal with this situation before so any advice would be helpful. Sorry about the long explanation. - Ordered 1 item from Boohoo on the 30th of March costing £16.51 including £4.99 for standard delivery. - Received the item at my address on the 6th of April. - Started a return on their online service…
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Sanderson Drake Extortion
Im from Northern ireland I asked SD to stop investigating my wonga claim. I called wonga and they had no record of them for the claim. Now theye sending me invoices and fees and threats of court if i do not pay them 165 pounds for an initial claim of 16 pounds. Ive contacted trading standards and told SD to not contact me…
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Wedding cancellation non refundable deposit
Hello, I am just looking for maybe others experience with wedding cancelled due to covid19. Our wedding on 10th May cancelled (postponed) by the venue, we would rather get a refund of our deposit and book again when our situation dictates we can. The famous wedding venue is saying this is not possible and they will keep…
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Tough Mudder - refusing refund for cancelled event
Hello, a team of us had registered for Tough Mudder this May, but due to Covid-19 this has now been cancelled. We have tried to get a refund only to be told that as we bought our tickets last year when the company was under previous ownership we are not entitled to a refund, they will only swap our event or donate the…
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Commuter Club woes
I'm having a difficult time with Commuter Club. To be honest, their customer service has never been very good in the past few years that I have used them. I had problems at the start of the year, with a new loan agreement for a yearly rail season ticket, when I wanted to change Direct Debit date. They ended up collecting…
