Faulty (?) Farrow and Ball Emulsion paint

evergreen26a

I have just bought 5 Litres of Farrow and Ball modern emulsion paint to decorate my study. I'm a competent amateur decorator but this is the first time I have used F&B paint.
As we are on lock down I bought the paint over the internet and the sent it by courier. It was expensive at £89 for 5 litres but I loved the colour. It has been a complete nightmare! The paint will not stick to the walls and I have spent 3 whole days trying to decorate a 12' x 14' room. I have been in touch with F&B technical services and sent them photos and  videos and they claim to be mystified by the problem. They have suggested that I  add 5-10% water. I have done this and it is marginally better but still awful!
I have now got a partially painted study but given up on the F&B. I have decided to wait until I can get a similar colour mixed in Dulux and redecorate the whole room.
I have told F&B this and that I want a refund. Their initial stance is that I must return the paint and if they find it to be faulty i.e. not their normal standard or quality they will consider a refund. In my view, the paint is not fit for the purpose it was intended and since I purchased it on the internet I am entitled to a full refund of the original purchase. I will return the the paint at my cost.I obviously cannot return the paint in the condition that I bought it! 
I have spoken to a decorator friend who says professional decorators would never choose to use F&B and several friends have told me thEy have tried F&B and would never use it again!
AM I CORRECT IN THINKING THAT I AM ENTITLED TO A REFUND IRRESPECTIVE OF WHETHER THEY THINK THE PAINT IS FAULTY.

Silvertabby

What type of surface did you paint over?  F&B isn't the brand I'd have chosen ( next time try Johnstone's trade - plus they colour match F&B) but it's unusual for a paint not to 'stick'.  Usual complaint with F&B is that it's too watery.

pulliptears

Silvertabby said:

What type of surface did you paint over?  F&B isn't the brand I'd have chosen ( next time try Johnstone's trade - plus they colour match F&B) but it's unusual for a paint not to 'stick'.  Usual complaint with F&B is that it's too watery.

Thats the big question really.  Paint won't 'stick' if you're attempting to put a matt over a gloss, eggshell or satin.  It will peel and become difficult to work with.

I've used the Johnstones F&B dupes a few times and have to say they are brilliant to apply and are perfect matches.

[Deleted User]

"Faulty" paint? 

Is there such a thing?

ToxicWomble

Someone on the internet told me that for tartan paint, you had to apply it with a left handed paintbrush

MothballsWallet

ToxicWomble said:

Someone on the internet told me that for tartan paint, you had to apply it with a left handed paintbrush

And that you'd have a long wait at the store to get it...

Ectophile

evergreen26a said:

AM I CORRECT IN THINKING THAT I AM ENTITLED TO A REFUND IRRESPECTIVE OF WHETHER THEY THINK THE PAINT IS FAULTY.

No, you're only entitled to a refund if it actually is faulty.

the_lunatic_is_in_my_head

evergreen26a said:

I have told F&B this and that I want a refund. 

You are entitled to reject the goods outright within 30 days for a full refund but the company can request you demonstrate the product is faulty. 

Alternatively you may seek a remedy of a repair, replacement or refund and within 6 months the onus is on the retailer to demonstrate the product is not faulty. 

If the retailer failed to provide you with specific details of your right to cancel via durable means then you'd be entitled to return the paint for a full refund (as they wouldn't be permitted to make a deduction if they failed to provide specific required information). That's not to suggest this is the correct thing do, only that this is what the Consumer Cancellation regs allow. 

It's unclear from your post but did you buy from F&B directly? 

greyteam1959

£89 for 5 litres of emulsion paint??
🤭🤭🤭🤭🤭🤭
You have been done.....
 I don't wonder you want your money back.

hollydays

Only time I've ever had a problem with paint not sticking was when the wall was newly plastered and or had never been painted before. You had to seal it with a very watered down coat first

452

hollydays said:

Only time I've ever had a problem with paint not sticking was when the wall was newly plastered and or had never been painted before. You had to seal it with a very watered down coat first

You mean a mist coat, sealing it would just lead to further problems such as paint not sticking.