Dead Pixel TV John Lewis warranty help please

grandad_andy

Evening All,
I'm after a bit of help\advice please.
December 2017 I purchases a new Sony A1 OLED TV for £2500 from John Lewis and it came with a 5 year warranty.
Last week I noticed it had developed a 'dead pixel' and so contacted them only to be told that this was not covered by the warranty:
'What's not included?

• Pixel spots. These are tiny dark or bright spots that may become visible on a screen'

Where do I stand with this and my consumer rights? Surely it is not unreasonable to expect a £2500 television to last longer than 2 and a half years without developing a fault?
Is there really nothing I can do?
Any help or advice would be appreciated.
Thanks
Andy

Lomast

This is for monitors but might give you an idea
https://www.tested.com/tech/1337-we-uncover-the-dead-pixel-policies-for-every-major-lcd-maker/
In reality they are not going to do anything for one dead pixel on a 2.5 year old tv

[Deleted User]

There's 8.2 million pixels on a 4K TV. If a single one fails in 2.5 years, it could be hard to argue that's unreasonable. The warranty can have any conditions it likes, but if you want to enforce your consumer rights, you will need to get an engineer to write a report to say why the pixel failed. If the failure was bound to happen due to a manufacturing defect, the retailer must remedy the situation by repair, replace or refund. You can't insist on which one you want. They can also take into account any reasonable depreciation due to the age of the product. 

Second hand, your TV is probably worth £800 or even less. I'm surprised you can see a single pixel at normal viewing distance unless it is stuck on? 

JJ_Egan

More here.

https://forums.moneysavingexpert.com/discussion/6136245/dead-pixel-on-tv-john-lewis-warranty-help-please#latest

grandad_andy

Thank you all for your help, I appreciate it is only 1 pixel but it was a £2500 TV and I've got other cheaper ones that have lasted a lot longer.
In all honesty I probably knew I wouldn't get anywhere but in the current circumstances I thought it would fill my time...
Thanks
Andy

JJ_Egan

Fill your time unlike Colonel Tom .

KatrinaWaves

One dead pixel after that length of time has to be within reasonable tolerances. I’m surprised you even noticed...