Dead Pixel on TV John Lewis Warranty Help please

grandad_andy

Evening All,
I'm after a bit of help\advice please.
December 2017 I purchases a new Sony A1 OLED TV for £2500 from John Lewis and it came with a 5 year warranty.
Last week I noticed it had developed a 'dead pixel' and so contacted them only to be told that this was not covered by the warranty:
'What's not included?

• Pixel spots. These are tiny dark or bright spots that may become visible on a screen'

Where do I stand with this and my consumer rights? Surely it is not unreasonable to expect a £2500 television to last longer than 2 and a half years without developing a fault?
Is there really nothing I can do?
Any help or advice would be appreciated.
Thanks
Andy

Neil_Jones

There is a "dead pixel policy" for items like these, because the nature of the way these things are made and the way it works means there is no guarantee that the pixel plate will be perfect.

There are millions of pixels on a TV set and you may find that given enough time and use supposed dead pixels will eventually "fix" themselves. 

With regards to the warranty, you'd have been told this when you bought it. It is not "faulty" as such.  If it doesn't come on its obviously faulty.  A dead pixel is a by product of the technology sometimes, same principle applies to computer monitors.

arciere

Although it can be really annoying, especially on a £2,500 TV, they do have a dead pixel policy as Neil said. Sometimes there is a number of dead pixel that the TV must in order to be able to make a warranty claim.
How big is the TV? Is one dead pixel really noticeable?

RumRat

Before you waste anymore time chasing this, please read what your guarantee doesn't cover HERE..
It does not cover dead pixels. Most companies and manufacturers supplying TV's and monitors have the same policy. Although, some do specify a number of dead pixels that would constitute a repair, unfortunately JL do not.
You, could try Sony, but, I think they have a minimum of 5 dead pixels.....
It may not be a  dead pixel (black), it may be just stuck.....Try and gently massage the area to see if that has any effect, I stress the word gently....

bob_a_builder

RumRat said:

 it may be just stuck.....Try and gently massage the area to see if that has any effect, I stress the word gently....

Wasn't that for LCD panels  - not sure it will apply to OLED - although no harm trying

RumRat

bob_a_builder said:

RumRat said:

 it may be just stuck.....Try and gently massage the area to see if that has any effect, I stress the word gently....

Wasn't that for LCD panels  - not sure it will apply to OLED - although no harm trying

Yes it was, but as you say, no harm in trying.

dan958

If the pixel is just stuck, try playing something with flashing colours for a bit, something like this (Seizure warning) https://www.youtube.com/watch?v=ZjdrMuKpaCI

Neil_Jones

I've had a few dead pixels that appear on screens and in my experience given time they almost always fix themselves..  My TV I had for ten years before it developed a large patch of stuck pixels, so I bought a new (bigger and smarter) TV (which I'd been looking at doing anyway) and relegated the old TV to the bedroom.  Three days later the stuck pixels fixed themselves...

You can find pixel "unstickers" on the internet - like jscreenfix.com for example - though how effective these are is up for debate.

grandad_andy

Thank you all for your help, I appreciate it is only 1 pixel but it was a £2500 TV and I've got other cheaper ones that have lasted a lot longer.
In all honesty I probably knew I wouldn't get anywhere but in the current circumstances I thought it would fill my time...
Thanks
Andy

John_Gray

Did you try RumRat's "gentle massaging" suggestion?

vitaweat

grandad_andy said:

Thank you all for your help, I appreciate it is only 1 pixel but it was a £2500 TV and I've got other cheaper ones that have lasted a lot longer.
In all honesty I probably knew I wouldn't get anywhere but in the current circumstances I thought it would fill my time...
Thanks
Andy

AIUI it doesn't matter what the warranty or company policy states.  If you buy a £2500 TV it's reasonable to expect it to last for more than a couple of years or so.  If they dig their heels in have a word with your local Trading Standards.  They're probably bored ATM too!!