Dead Pixel on TV John Lewis Warranty Help please

RumRat

vitaweat said:

grandad_andy said:

Thank you all for your help, I appreciate it is only 1 pixel but it was a £2500 TV and I've got other cheaper ones that have lasted a lot longer.
In all honesty I probably knew I wouldn't get anywhere but in the current circumstances I thought it would fill my time...
Thanks
Andy

AIUI it doesn't matter what the warranty or company policy states.  If you buy a £2500 TV it's reasonable to expect it to last for more than a couple of years or so.  If they dig their heels in have a word with your local Trading Standards.  They're probably bored ATM too!!

The TV is not broken it has one stuck or dead pixel out of over 8 Million. I doubt even TS could do anything about it. 

unforeseen

Here you go. There is an ISO for dead pixels. 
https://en.m.wikipedia.org/wiki/ISO_13406-2

John_Gray

RumRat said:The TV is not broken it has one stuck or dead pixel out of over 8 Million. I doubt even TS could do anything about it. 

I suspect Trading Standards have been asked this question since LCD screens first came out in the mid 1990s.  All the OP needs to do is to find out what "Class" is the screen of his OLED TV, and look up the ISO standard!

unforeseen

Since Class 1 screens are rarer than hens teeth and really expensive then you are talking of at least 3 dead pixels before it could be considered faulty

MinuteNoodles

grandad_andy said:

Thank you all for your help, I appreciate it is only 1 pixel but it was a £2500 TV and I've got other cheaper ones that have lasted a lot longer.

Screens have different classes grading and there is an ISO standard that covers it,ISO 13406-2. The only ones guaranteed absolutely to be free of any dead pixels are Class 1, typically for medical, military and that kind of use and if it were to be a Class 1 panel in a TV you could add a zero to the price you paid.