Talk talk bill increases during contract and cannot contact to cancel!

Tiger0364

Hi all I hope I follow the posting rules properly...
We have a talktalk (TT) account for broadband and landline. Its on a fixed price contract ending 23rd September 2020.
Price rose 3 months ago, we complained, got apology, price dropped back.
2 more price rises in last 3 months (no notice) and we have been unable to contact them by phone. Email:& no route of contact found, chat line "cannot help with this issue".
This morning phoned a different suggested land line 0345 number (which we later located on the website) to discuss cancelling the account all together....the cancellation phone line has been closed down due to covid19 restrictions!

Instructions seem clear in that " to cancel you need to phone us" (taken from the "my account" section of the website) and we presume there will then be a 30 day delay to close account but it seems really unfair that we cannot give notice because the cancellation line is closed down!

Any advice please? Can they actually prevent people having a route to cancellation? Can they apply price increases within a fixed price contract without offering penalty free cancellation?
Thanks in anticipation.

Aylesbury_Duck

Sounds like an administrative error.  If the contract is genuinely fixed and they've already mistakenly applied one price rise, I suspect the others are also a mistake.

I suspect you're just going to have to be patient and when you can get hold of them, they should reverse the rises.

DoaM

https://community.talktalk.co.uk/t5/Billing-Your-account-MyTalkTalk/bd-p/45 ... make sure your forum profile (over there) includes your landline number. (They'll ask, as they can't do anything unless they can validate that you are really their customer, so you may as well shortcut that potential delay).

Anecdotal evidence says that the TT forum is the best way to get issues resolved. The OCE staff (online community executives) are still operating, albeit with slower response times - but they are still responding and resolving issues.

Gravedigger

I complained over a week ago that my Broadband fee had increased. Just have to wait but ready to complain about breaking contract. This virus is causing lots of problems and we have to remain patient.