Partial refund on online purchase for Amazon

paul3103

Hello,
Please help I purchased a Wi-Fi  mesh extender on Amazon for 100 pounds, it didn't work, so I returned it in  the original box the next day. I was  only given a 75 pound refund,  because I had opened the box, is this legal.
Many thanks in advance for any advice.

JJ_Egan

Yes if its damaged or used ,

Normally Amazon refund 100% .

You should raise a complaint as to why deducted £25.

davidmcn

Did you tell them you were returning it because it was faulty, rather than because of a change of mind? Was it actually Amazon you bought from or a third party seller?

mattyprice4004

Sounds like you bought it through Amazon rather than from Amazon themselves - 3rd party sellers often try this. 

paul3103

Hi, it was a third party seller, I told them it didn't work.
Kind regards
Paul

DoaM

In which case raise an A-Z claim (?) through Amazon citing the fact that the goods failed to conform to contract yet the seller has only refunded on the basis of a change of mind return. (Assuming that you did actually make it clear to the seller that the reason for the return was because the goods didn't work).

paul3103

Many thanks Do am, unfortunately Amazon do not seem to have a tab for that. When I click on the A to Z Amazon guarantee tab, it either directs me to contact the seller, or tells me to ask for a refund, then it tells me I have been refunded. I'm guessing the seller knows this, hence it is extremely difficult to get past this wall in Amazon.
Many thanks Paul 

[Deleted User]

paul3103 said:it is extremely difficult to get past this wall in Amazon.

You need to speak to a human at Amazon. Contact their Customer Service (they even pay for the call).

paul3103

Many thanks  Moneyineptitude, Amazon do not make it easy to contact them.

Undervalued

paul3103 said:

Many thanks  Moneyineptitude, Amazon do not make it easy to contact them.

I needed a partial refund recently. I initially had to use the automated / virtual "chat" and when that couldn't cope it put me on to a real person after a short delay. We exchanged a few lines of "chat", agreed a partial refund which was credited back to my credit card a few days later. Not ideal but it worked. 

[Deleted User]

paul3103 said:

 Amazon do not make it easy to contact them.

I've never had a problem.

 Indeed, Amazon  call you so it costs nothing and there is no queuing.