Concert ticket refund due to the Coronavirus

Daz5135

I have booked to see the Killers in May this year but due to the Corona outbreak the concert has been rescheduled to June next year. I am unable to attend on the new date so have contacted Viagogo for a refund. Their reply was due to the concert being rescheduled and not cancelled they are unable to refund my tickets. What are my consumer rights on this matter and are Viagogo breaking any laws? Any advice would be greatly appreciated 

lincroft1710

look at the terms and conditions of your ticket purchase

born_again

lincroft1710 said:

look at the terms and conditions of your ticket purchase

Except that Viagogo are a 3rd party reseller. So it is a lot harder to resolve. Any rights are with the original purchaser of the tickets. 

I'm really surprised that anyone uses Viagogo given how many acts refuse to allow anyone in that has bought tickets from them.

waamo

Your consumer rights are largely irrelevant as Viagogo are essentially ticket touts. They don't care what legislation says and there is little recourse as they are a foreign outfit.

You may be able to do a chargeback from your card provider. Try that.

Aylesbury_Duck

Consumer rights?  Viagogo? 
Good one. 
I strongly suspect your ticket was non-transferable in the first place, therefore the only consumer rights that exist belong to their original buyer, not you.

photome

waamo said:

Your consumer rights are largely irrelevant as Viagogo are essentially ticket touts. They don't care what legislation says and there is little recourse as they are a foreign outfit.

You may be able to do a chargeback from your card provider. Try that.

Why would a chargeback work. OP will get the tickets he just won’t be able to use them. Best option IMO is to resell them given that most if not all dates were sold out 

ToxicWomble

Sadly that’s what happens when you buy from touts.

Just had a refund from TicketMaster for a May cancelled concert with no issues at all.

waamo

photome said:

waamo said:

Your consumer rights are largely irrelevant as Viagogo are essentially ticket touts. They don't care what legislation says and there is little recourse as they are a foreign outfit.

You may be able to do a chargeback from your card provider. Try that.

Why would a chargeback work. OP will get the tickets he just won’t be able to use them. Best option IMO is to resell them given that most if not all dates were sold out 

There have been one or two reports on here of a chargeback working so it's not an entirely hopeless option. It may well not work but it is an option that can be attempted