Scammed by groupon?

cjenks22

I recently bought a garden chair swing from groupon , i payed with paypal / credit card linked , 4 weeks go by without an update and delivery i logged into my groupon account to find out that the order is still under the accepted tab ,  i contacted groupon to find out what was happening with my order and the reply i got
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Thank you for contacting Groupon.

I'm so sorry for our failure to deliver and for the confusion this has caused.

We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transit. When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time.

Given the circumstances that led to your request, I am happy to process a full refund of £140 in Groupon credits. Groupon credits are simple to use, and are valid for a whole year for you to use towards almost any purchase on www.groupon.co.uk. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If you’d like me to go ahead and apply the credit, just let me know by replying to this email.

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I replied and told them i dont want credits but want a full refund  , this is the reply i got back

_________________________________________________________________________________________________________________________

Thank you for your response.

Unfortunately, this orders is no longer eligible for a refund to your original form of payment.

The effects of COVID-19 are being felt worldwide, and we know the coming months will be difficult for our merchants, many of which are local businesses. We want to support them in any way we can. One of the ways we're doing that is by showing them that when their doors reopen, Groupon customers will be ready.

The Groupon Credits can be used for a full 12 months toward almost any purchase on our site, so if you don't want to spend your credits right now, you'll have some time to find another deal that works for you. We have a great range of Product deals from our Goods merchants who are still dispatching orders at this time, and Travel deals valid for use well into the future. We are also working with our Local merchants to launch offerings extend validity on vouchers wherever possible.

We highly appreciate your support and understanding. Please confirm if you wish to accept my offer of Groupon credit.

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They surely cant do this can they ? should i contact my bank , i feel like they are taking me for a mug.

powerful_Rogue

cjenks22 said:

I recently bought a garden chair swing from groupon , i payed with paypal / credit card linked , 4 weeks go by without an update and delivery i logged into my groupon account to find out that the order is still under the accepted tab ,  i contacted groupon to find out what was happening with my order and the reply i got
_____________________________________________________________________________________________________________________-

Thank you for contacting Groupon.

I'm so sorry for our failure to deliver and for the confusion this has caused.

We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transit. When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time.

Given the circumstances that led to your request, I am happy to process a full refund of £140 in Groupon credits. Groupon credits are simple to use, and are valid for a whole year for you to use towards almost any purchase on www.groupon.co.uk. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If you’d like me to go ahead and apply the credit, just let me know by replying to this email.

_______________________________________________________________________________________________________________________--

I replied and told them i dont want credits but want a full refund  , this is the reply i got back

_________________________________________________________________________________________________________________________

Thank you for your response.

Unfortunately, this orders is no longer eligible for a refund to your original form of payment.

The effects of COVID-19 are being felt worldwide, and we know the coming months will be difficult for our merchants, many of which are local businesses. We want to support them in any way we can. One of the ways we're doing that is by showing them that when their doors reopen, Groupon customers will be ready.

The Groupon Credits can be used for a full 12 months toward almost any purchase on our site, so if you don't want to spend your credits right now, you'll have some time to find another deal that works for you. We have a great range of Product deals from our Goods merchants who are still dispatching orders at this time, and Travel deals valid for use well into the future. We are also working with our Local merchants to launch offerings extend validity on vouchers wherever possible.

We highly appreciate your support and understanding. Please confirm if you wish to accept my offer of Groupon credit.

________________________________________________________________________________________________________________-

They surely cant do this can they ? should i contact my bank , i feel like they are taking me for a mug.

I'm presuming like the numerous other threads on here about Groupon/Wowcher, that you purchased credits to exchange it for the chair. As such, you are entitled to be put back in the same position that you was - ie with credits.

cjenks22

Hi ,

No i payed directly for the item through paypal i did not buy any credits. 

Al_Ross

How you raised a dispute with paypal?

powerful_Rogue

cjenks22 said:

Hi ,

No i payed directly for the item through paypal i did not buy any credits. 

In which case there would be no use in going through your bank. You would need to raise a dispute with Paypal. Do you happen to have a link to the item?

cjenks22

They have removed the page with the item , i have submitted a dispute with paypal , thanks for the reply's guys i will let you know how i get on.