What is going on with Very?

[Deleted User]

Very is falling apart, they don't answer phones, you can't get in touch with anyone at all.

Sent me a tumble dryer and I realised when I turmed it on that it is faulty. Won't let me return and say I will have to make any requested payments.

I've only had a response through Facebook and Twitter messaging and they seem to be scripted and the sites are full of disgruntled customers.

It seems like it is failing so badly that it will have to close.

Aylesbury_Duck

katebey said:

Very is falling apart, they don't answer phones, you can't get in touch with anyone at all.

Sent me a tumble dryer and I realised when I turmed it on that it is faulty. Won't let me return and say I will have to make any requested payments.

I've only had a response through Facebook and Twitter messaging and they seem to be scripted and the sites are full of disgruntled customers.

It seems like it is failing so badly that it will have to close.

The tumble dryer, or Very?

When you say "won't let me return", what exactly do you mean?  That they've refused to let you return a faulty item or that they are unable to collect it at the moment?

[Deleted User]

They will not collect

They send me through to a repair number who will not repair as it was faulty at purchase.

Then I'm in a loop.

I've said it is faulty and ready for collection and I will not pay for it.

The very helper on facebook say I have to pay for it.

There is no manager, no complaints dept and the people who are very helpers on facebook cannot see accounts or do anything

Aylesbury_Duck

If you stopping payments might cause further trouble, it's best to continue paying.

I'm sure it will get sorted once they are able to operate normally.  

unholyangel

katebey said:

They will not collect

They send me through to a repair number who will not repair as it was faulty at purchase.

Then I'm in a loop.

I've said it is faulty and ready for collection and I will not pay for it.

The very helper on facebook say I have to pay for it.

There is no manager, no complaints dept and the people who are very helpers on facebook cannot see accounts or do anything

Was it take 3 or was it BNPL? If the latter, you should be able to start a section 75 claim with the creditor (the company that provide the finance) which will at least take care of having to make payments towards it. 

Fosterdog

Have you actually had the fault confirmed? Most companies won't just collect and refund a large appliance without first having proof of the fault. This is usually done by the manufacturer sending an engineer to test it.

born_again

katebey said:

Very is falling apart, they don't answer phones, you can't get in touch with anyone at all.

It seems like it is failing so badly that it will have to close.

Have you heard that there is a nasty virus Covid 19 doing the rounds?
We are supposed to stay at home unless you are a key worker....
Odds on Very do not really fit into key status. Or they are really suffering from a lack of staff.....

davidmcn

born_again said:

katebey said:

Very is falling apart, they don't answer phones, you can't get in touch with anyone at all.

It seems like it is failing so badly that it will have to close.

We are supposed to stay at home unless you are a key worker....

That seems to be a common misunderstanding. You're supposed to work from home if you can - there's no restriction on going to work if it's work which can't be done from home (assuming it isn't a job which is specifically prohibited at present).