Boots Travel Insurance Cancellation

Katapolt

I might be completely off base here but I’d appreciate any advice. 

I was was due to travel on the 7th April to Lanzarote but of course there was a travel ban in place due to the current situation. 
We had travel insurance with Boots but luckily didn’t need to make a claim at all as our travel agent provided a full refund, but now we are trying to cancel our insurance policy as it’s not required, but they have said (as per their standard terms and conditions) we will only get 50% refunded. 

This doesn’t seem fair or right considering they were legally unable to provide their service due to a government ban. I accept its the terms and conditions and I am happy to get something back if that’s all w can get, but surely it’s not fair that we’ve paid for literally nothing now? They haven’t had to provide any service at all and we haven’t even had to contact them about a potential claim as the travel agent was so good, so all they’ve ever had to do for us is generate the original documents. 

Any advice is appreciated!

giraffe69

Won't they have had administrative costs in setting up the policy?

DoaM

But you had cover in place from the point you took out the travel insurance ... the cover wasn't just for once you'd started the trip - it also covered you if you needed to cancel (e.g. for medical reasons). 50% back is very fair.

Aylesbury_Duck

As above, you haven't paid for nothing.  You were covered the moment you bought the policy and if you needed to make a claim before departure.

Think of it like car insurance.  You don't get a refund of the premium at the end of the year if you haven't claimed because they carried a risk the whole time.

Katapolt

Ok thanks all that makes sense!

photome

DoaM said:

But you had cover in place from the point you took out the travel insurance ... the cover wasn't just for once you'd started the trip - it also covered you if you needed to cancel (e.g. for medical reasons). 50% back is very fair.

After all the years of consumer help being available its amazing how many people still dont understand travel insurance and the need to take it out as soon as a booking is made for the cancellation cover