Wayfair and XDP

jayneb98

My parcel was supposed to be delivered on the 15th of April, it wasn’t, the parcel was missing, it was supposed to be out for delivery on the 17th but didn’t. I then got told it was found and would be delivered the 20th April. I was at work when this parcel was apparently delivered. It wasn’t. The driver said he delivered the parcel to a woman who said her name as mine, so he signed it as me. This is a complete lie. My neighbour has CCTV showing no one came to my door. You have to pass their door to get to mine, you can’t physically drive up to my door and there’s no other way to get to me as I’m on the end. 

Wayfair said there’s nothing they can do as it’s been delivered. This is after me complaining and saying I have CCTV and can prove I was at work.

I have screen shots of all the delivery saying it was delivered and my apparent signature. But it’s now magically been deleted since I’ve set up a complaint. 

I feel like I’m banging my head against a brick wall. This parcel is too big to have been left without anyone noticing, but my partner was in the house and we have CCTV proving no one came to my house, but wayfair just say it’s been delivered!! 

Also, my next door neighbour is a man, my partner is a man so why would anyone give a female name, is beyond me. It’s clearly lies. 

Should I contact my bank? It was paid for by  debit card

JJ_Egan

Not the wrong address by any chance  .

Just happened to me delivery to same road wrong number  . Number 1 but should have been 61  and female signed for it .

jayneb98

I only have 3 neighbours directly beside me, and the cctv shows no delivery at the time it apparently came.. 

the delivery are saying it was delivered to my address