Tv return

wayne66

Had my tv delivered a week ago and not happy with the sound or picture,contacted currys and they said i cant return it because i opened box i still have the box and all the packaging.

pogofish

Is this a metaphoric set to stimulate tangential discussion, or did you somehow miss the TV/Consumer Rights forums?

redux

If it's faulty, they should be willing to change it.

However if it's only an issue of poor signal strength at that location, that wouldn't be a warranty issue.

Gavin83

Did you buy it online or in store?

wayne66

Online all stores are closed because of covid 

powerful_Rogue

wayne66 said:

Had my tv delivered a week ago and not happy with the sound or picture,contacted currys and they said i cant return it because i opened box i still have the box and all the packaging.

Depends what you said to them. From the Currys website:

Please call the Team Knowhow contact centre on 0344 561 1234 to arrange collection. To speed up the process, please have your order number to hand before calling.

An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.